Building Automation Knowledge Base

Issue Support for UI16A CIO with FW 2.016 and HW C How is CIO FW 2.016 distributed? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation I/O Module 16 Ch UI Cause Due to component changes in the UI16A CIO module, a new HW version C has been created. Consequently, a new firmware (FW) file has been created specifically for that new HW version, 2.016. Resolution This FW version will be installed already at delivery from the factory for the new version of UI16A modules. For this new UI16A model, one cannot install older 2.015 firmware as it is not compatible. All the older modules can remain at the latest published CIO release 2.015. The HW version which is printed on the product label is changed from B to C on the new UI16A version. The Hardware version can also be viewed in the module object through EBO. For all other modules, the HW version will stay at B.

Issue Listview columns show a number but the meaning is not shown Product Line Andover Continuum Environment Listview Cause There is some data in a listview where the exact meaning of an integer is not clear. Resolution There is a text file called stsvs.txt located in the Continuum folder that can be viewed to explain the integer to text relationship for many types of object. An example is Activity "CallerCode" which only returns an integer value. Searching the "stsvs.txt" files shows the equivalent text.

Issue Detailing configuration and starting DWiz on a computer running EcoStruxure for Buildings Operation. Product Line EcoStruxure Buildings Operation Environment Building Operation Workstation Xenta 281 Xenta 301 Xenta 401 Cause DWiz (Download Wizard) was a part of the TAC Vista installation, but not so commonly used in EcoStruxure Buildings Operation, and therefore no longer included in the Start menu. It is however still installed and could be started from Windows File Explorer. Resolution   Verify the Com port used. If your computer does have a serial port, this is normally Com1 or Com2. If you are using a USB to RS232 adapter (like Aten), you could get a much higher number. The program requires a port number between 1 and 9. You may need to change the port number. This could be done via Windows Device Manager. In Windows File Manager, go to the directory where EcoStruxure Buildings Operation Workstation is installed. Here you will find DWiz.exe as well as MentaSetup.exe. Start MentaSetup.exe, adjust Com Port, select Apply and Close. MentaSetup        5.  Now it should be possible to start DWiz.exe located in the same directory.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue ACX5740 controller randomly re-boots and restore from flash, the controller does not attempt warm start but instead jumps directly to cool start.  Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum Net Controller II Cause Door striker creating an electrical spike that can travel back down the output wiring to the controller. When this happens, it generally will not damage any of the hardware in the controller but it could cause it to reset or cause its memory to get scrambled. The fact that the controller does not attempt warm start but instead skips directly to cool start is a strong indication that memory corruption is taking place, on startup, the controller verifies RAM memory is intact and will not attempt warm start otherwise. Resolution Install Metal Oxide Varistor (MOV ) to add voltage suppression to the controller's output driving the door striker. (Put the MOVs at the end device and not the controller end)   Another option is to add an isolation relay to keep the electrical noise from reaching the controller's output. 

Issue AS-P that has infinet devices connected to it, crashes during the Spring time-change of daylight savings. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Andover Continuum, infinet devices Cause Infinet schedules are sent down to the controller on a weekly basis. Having changed from default to be on Sunday between the time of 2:00 AM and 2:59 AM causes issues during daylight savings time "spring forward" due to that hour time span not existing. This causes the AS-P to crash. Resolution If you have schedules being download differently from the default time interval, ensure that they are not being done on Sundays, between the time of 2:00 AM and 2:59 AM. If they are, update them forward or back an hour to avoid further issues.

Issue Service Containers crash and Gateways fall offline even after Containers coming back online Product Line EcoStruxure Access Expert Environment Access Expert Hosted software Cause The services crash and are offline long enough for the token to expire. Since these services don't store passwords on the machine, they require an authenticated user to reset the flag. Resolution Open the service containers within AX and untick the Authenticated box and click save.

Issue Unable to drag and drop the Application folder into the include types box while performing a search of application files.   Product Line EcoStruxure Building Operation Environment Building Operation Workstation v3.0.x  Building Operation Workstation v3.1.x  Cause Searchable interface not implemented on the Application folder (nor on other devices like b3). This is a known issue in v3.0.x and v3.1.x Resolution Rather than using the left mouse button to drag the application folder, right-click the application folder to drag and drop into the include types box. This is to be fixed in 3.2.1.x.

Issue Need sample PE program for control of access to a storage cage gate by forklift operators where the gate is required to stay open (up) until the forklift operator cards at the reader a second time on his/her way out of the cage. Product Line Andover Continuum Environment Continuum Net Controller II Continuum ACX 2 Controller Continuum ACX 4 Controller Cause Continuum PE programming guidelines Resolution This sample program was provided as proof of concept only and not intended as a complete solution to the use case.   Object : StorageCageControl Type : InfinityProgram LastChange : 1/29/2020 11:29:14 AM DeviceId : PSS\ACX2.10 Alias : StorageCageContr CreateTime : 1/29/2020 9:59:56 AM CreatedBy : Root\Acc TimeLocked : 1/29/2020 11:29:14 AM InstanceId : 7003/7002 ByteCode : 'SAMPLE program for controlling access to a Storage Cage gate 1/29/2020 AM 'Program is LOOPING/AUTOSTART ' 'DESCRIPTION 'On valid access to the cage by forklift operator, program will unlock the gate using the ' PermanentUnlock property to keep it unlocked until the forklift operator indicates the gate 'can be closed by presenting his/her card at the card reader. ' 'REQUIREMENTS '1. ACX2 or NC2 controller only, program wont work in NC1 or old ACX7xx as they don't support the PermanentUnlock flag '2. Set the StrikeTime attribute of the door controlling the gate to ZERO '3. Create GateLeftOpenALM InfinityNumeric, and attach to an alarm (Optional) Numeric CloseTimeOut Line Init CloseTimeOut = 15 'Notify gate may have been left open after CloseTimeOut minutes. Goto WaitToOpen Line WaitToOpen GateLeftOpenALM = False If CageGate ValidAccess then CageGate PermanentUnlock = True Goto WaitToClose Endif Line WaitToClose If CageGate ValidAccess then CageGate PermanentUnlock = False Goto WaitToOpen Endif If TM >= CloseTimeOut then GateLeftOpenALM = True 'Gate may have been accidentally left open Line E 'oops, runtime error, wait a bit then try again If TS > 30 then Goto Init EndByteCode Status : Active EndObject

Issue Added multiple Lon devices to Lon Network and need to mirror SNVTs from more than one device to the Local Node Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Enterprise Server Cause Using SNVT bindings between devices and the Local Node of the EBO server allows LON communications bandwidth to be optimized by using the LonWorks protocol Send and Receive Heartbeats configured per device. However, it can be a time-consuming task to mirror SNVTs from multiple identical devices. This time can be reduced by selecting SNVTs in multiple devices using search. Resolution Create a new search Search for one SNVT that is available on multiple devices Use this article to create the mirrored SNVTs in the local node: Creating Network Variables Automatically Search for the next SNVT that is available on multiple devices Repeat until all desired SNVTs are mirrored. RECOMMENDATION: Save the searches for use later when adding more new devices.

Issue TLS Error seen when attempting to export WebReports data from the displayed report as follows: Unable to download ReportsView.aspx (IP address) Unable to open Internet site, the requested site is not accessible or can not be found  Product Line EcoStruxure Building Operation Environment Building Operation WebReports 3.0.x and above  Internet Explorer (used within WorkStation) and Google Chrome Web Browsers Cause To download files, Internet Explorer must create a cache or temporary file. In Internet Explorer 9 or a later version, if the file is delivered over HTTPS, and any response headers are set to prevent caching, and if the Do not save encrypted pages to disk option is set, a cache file is not created. Therefore, the download fails Resolution See Microsoft documentation on how to correct this.  Typically Method 1 will correct the issue. Cannot download files from secure websites - Browsers | Microsoft Docs

Issue When changing values like Check-in interval (s) under Poll Control for Zigbee device SED-MTH-G-5045, the value seams not to have been change when opening the dialog again. Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Premium (AS-P) Building Operation Room Controller (RP-C) non-Greenpower sensors SED-MTH-G-5045 Cause Setting is sent to the sensor only once every tenth minute. Resolution Open the dialog box again after 10 minutes to verify your changes.

Issue Details on Access Expert Keep Alert Feature Message usage Product Line EcoStruxure Access Expert Environment Access Expert Hosted software V3 Cause Details on Access Expert Keep Alert Feature Message usage Resolution The Keep Alert feature in Access Expert comes with a default 500 SMS messages a month. This can be used to send a broadcast to the users on the system. For example, if the administrator wants to send a text out to 50 people based on an event, then that would leave a total of 450 remaining.   Another use case would be if there was an active shooter at a school campus where there are 500 students, then this would be done one time and the max texts would be sent.   Additional amounts can be purchased in 500 amounts based on what the need is for the customer. so that their monthly usage stays within the amount purchased.

Issue When importing and saving an application from TAC Vista into Building Operation Workstation, an Error message shows up. Product Line TAC Vista, EcoStruxure Building Operation Environment Building Operation Workstation TAC Xenta Control Device Cause In the application, there were two trend log entries with the same name. Resolution Rename one of the duplicate trend log names.

Issue When a SED-TRH-G-5045 sensor is positioned outside the range of the main EBO Zigbee wireless mesh, what is the recommended method or product to extend the wireless coverage? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause The SED-TRH-G-5045 is a Zigbee pro sleepy end device. Resolution Any Zigbee router within the system can function as a repeater to extend the radio communication. The router should be positioned within the radio range of the sensor and within the range of the RPx or another router. If a Zigbee device is powered by mains, it typically operates as a router. While there are currently no SE products designed solely with "repeater capability," several SE products possess router capabilities in addition to other capabilities, SE8000 SpaceLogic room controller Wiser plug CCTFR6500 Wiser Power Micromodule CCTFR6730 Wiser Room Thermostat with display CCTFR6400 or CCTFR6401. We have not officially tested any 3rd party Zigbee routers, however the IKEA TRÅDFRI repeater is known to work effectively.

Issue When attempting to attach an Enterprise Server to a parent Enterprise Central, the error "Server name not unique" is encountered, despite the Enterprise Server having a unique name. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Cause The error may arise due to either the server's name not being unique or one of its child servers' names not being unique. Resolution To resolve this issue, ensure that the server's name is indeed unique, and also verify that the names of the its child servers are also unique. For example, if an Enterprise server "ES1" has a child Edge server named "Edge_1" attached to Enterprise Central "EC", and another Enterprise server "ES2" also has a child Edge server named "Edge_1", it cannot be attached to "EC" until the child Edge Server is renamed to ensure uniqueness.

Issue A system with multiple WebRequest calls appears to become erratic after upgrading the AS-P to EBO 2022 and above. After a reboot, multiple scripts execution are hanging.   In previous EBO versions, the script would be stopped and return an Unknown Exception error message.   Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Enterprise Server Cause The Architectural Guidelines always recommended a maximum of 5 concurrent WebRequest calls. In EBO 2022, this limitation is enforced to limit the impact on the system resources and prevent scripts stopping due to Unknown Exception errors.   Architectural Guidelines    Web requests exceeding this number will be queued, and the scripts doing these calls will hang on that function as the queue is emptied. This will directly impact the execution of other scripts.   Resolution 1. Enforce a good scripting practice to prevent more than 5 concurrent Web Request calls. 2. Cascade the execution of scripts to make sure that after a reboot, the scripts are executed in a sequence to prevent simultaneous calls filling the queue and causing scripts to be stopped.  

Issue When using Project Configuration Tool (PCT) in Server mode and connecting from a remote PCT client, it is not possible to transfer backups or exports. The transfer gets stuck, and a complete reboot is required to start using the project again. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause In the "Settings for Project Configuration Tool" the Notification and Listening port defaults to 0. Port 0 means that PCT will ask the OS for an available port. But if network policies prevent PCT from communicating using that port, PCT cannot detect that.  Resolution In "Settings for Project Configuration Tool" Change the port number for the Notification port and Listening port to a port that is available to use.

Issue Port information is needed for Access Expert Visitor Management Integrations   Product Line EcoStruxure Access Expert   Environment Access Expert V3 Hosted   Cause LAN port requirements for each VMS integration   Resolution   Overview The VMS connection is an important step to the setup of your VMS. Below is a chart of supported VMS and required ports. This article is valid as of 15 November 2019. It should also be noted that many of the VMS allow for the customization of ports and that is not be accounted for in this article.    Ports OpenEye Port Usage  80 TCP 2000 TCP Center/Command Incoming Port 2002 TCP Video/Image Incoming Port 2003 TCP Search Incoming Port 9876 TCP Clip Backup Incoming Port 3100 TCP 4007 TCP Live Incoming port 80 TCP 443 TCP 3478 TCP 1024-655335 In/Out Range Outgoing Ports 3001 TCP 4006 TCP DVR Incoming Port ExacqVision Port Usage 80 excaqVision Web Service (customizable) 8082 excaqVision Web Service - Web Socket (customizable) 22609 exacqVision Client computers communicating with exacqVision servers. Default port 22609.   Milestone Milestone maintains its own knowledge base with an article on ports. Management Server service and related processes Port number Protocol Process Connections from... Purpose 80 HTTP IIS All XProtect components Main communication, for example, authentication and configurations. 443 HTTPS IIS XProtect Smart Client and Management Client Authentication of basic users. 6473 TCP Management Server service Management Server tray controller, local connection only Showing status and managing the service. 7475 TCP Management Server service Windows SNMP service Communication with the SNMP extension agent. Do not use the port for other purposes even if your system does not apply SNMP. In XProtect Advanced VMS 2014 systems and older, the port number was 6475. 8080 TCP Management Server Local connection only Communication between internal processes on the server. 8080 TCP Management Server Local connection only Communication between internal processes on the server. 9000(*) HTTP Management Server Recording Server Services Web service for internal communication between servers. 9993 TCP Management Server service Recording Server services Authentication, configuration, token exchange. 12345 TCP Management Server service XProtect Smart Client Communication between the system and Matrix recipients. You can change the port number in the Management Client.    Recording Server service Port number Protocol Process Connections from... Purpose 25 SMTP Recording Server service Cameras, encoders, and I/O devices Listening for event messages from devices. The port is disabled by default. 5210 TCP Recording Server service Failover Recording Servers Merging of databases after a Failover Recording Server has been running. 5432 TCP Recording Server service Cameras, encoders, and I/O devices Listening for event messages from devices. 7474 TCP Recording Server service Windows SNMP service Communication with the SNMP extension agent. Do not use the port for other purposes even if your system does not apply SNMP. In XProtect Advanced VMS 2014 systems and older, the port number was 6474. 7563 TCP Recording Server service XProtect Smart Client, Management Client Retrieving video and audio streams, PTZ commands. 8966 TCP Recording Server service Recording Server tray controller, the local connection only Showing status and managing the service. 9001(**) HTTP Recording Server service Management Server Web service for internal communication between servers. Note: Every Recording Server service needs a port. Additional ports will be 9002, 9003, and so on. 11000 TCP Recording Server service Failover Recording Servers Polling the state of the Recording Servers. 65101 UDP Recording Server service Local connection only Listening for event notifications from the drivers.   Client components (outbound connections) XProtect Smart Client, XProtect Management Client, Milestone Mobile server, Log Server Port number Protocol Connections to... Purpose 80 HTTP Management Server service Authentication 443 HTTPS Management Server service Authentication of basic users. 7563 TCP Recording Server service Retrieving video and audio streams, PTZ commands. 22331 TCP Event Server service Alarms. 22337 TCP Log Server Server Logs (System, Audit, Rule-triggered)   Web Client, Milestone Mobile client Port number Protocol Connections to... Purpose 8081 HTTP Milestone Mobile Server Retrieving video and audio streams. 8082 HTTPS Milestone Mobile Server Retrieving video and audio streams.   DataCollector Port number Protocol Connections to... Purpose 7609 TCP Recording Server Collecting data   Avigilon Port number Protocol Connections to... 50080 HTTPS Server 55080 HTTP Default Camera Device Port 80 HTTP Streaming / Configuration 443 HTTPS Streaming / Configuration   Salient CompleteView Port number Connections to... 80   6970-7225 Completeview Server for cameras using General RTSP/UDP 4242 Data 4243 Command 4250 Config Server 4255 Admin Service 4502-4534 Webserver (optional)   Wavestore The default connect port is 8601. This is configurable.

Issue Could we have 128 characters passwords in Struxureware?  Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Workstation Cause In earlier versions of SBO (version 1.7), the password was limited to 100 characters.   Resolution In EBO version 2.0 and 3.0, 128 character passwords are allowed. Passwords have been tested with 500 characters.    

Issue When using the Find function to search for specific records the default size of the Find window can mislead the user to think there are no records to select from. Find Button Product Line EcoStruxure Security Expert Environment Security Expert Client Cause The default size of the Find window is too small for some of the field values to be displayed which can lead the user to think there are no records to search for. Resolution Resize the Find window by pulling down on the bottom right corner which reveals a list of selectable records and the right-hand side scroll bar. Expanded Find Window