CraigEl

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Craig ELLIS

Administrator

‎2025-05-07

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CraigEl

Packets from the EBO onboard packet capture utility are not ordered co...

IssuePackets from the EBO onboard packet capture utility are not ordered correctly. In the example below it can be seen that the sequence number of t...

Knowledge Center icon_circle Building Automation Knowledge Base

518 0 0

2024-10-16 11:54 PM

CraigEl

Get-VM is not recognized error when installing PCT 2

IssueWhen installing PCT 2 the following error is seen:Error: System.Management.Automation.CommandNotFoundException: The term 'Get-VM' is not recogniz...

Knowledge Center icon_circle Building Automation Knowledge Base

4128 1 0

2024-02-14 08:30 PM

CraigEl

"You need to enable JavaScript in your web browser to be able to use B...

Issue"You need to enable JavaScript in your web browser to be able to use Building Operation" message is displayed in the browser window when accessin...

Knowledge Center icon_circle Building Automation Knowledge Base

2922 0 0

2023-10-23 03:54 PM

CraigEl

Failure when processing USB connection event error when adding a new A...

IssueA new Automation Server won't load in Device Administrator versions earlier than EBO 2022. A "Failed to process USB connection event for DevicePa...

Knowledge Center icon_circle Building Automation Knowledge Base

3152 1 0

2023-10-09 08:17 PM

CraigEl

Save or export all the System License Information screen data

IssueThe System License Information screen has a lot of useful data on the status of licenses in the EBO system. Is there a way to export or screensho...

Knowledge Center icon_circle Building Automation Knowledge Base

1469 1 0

2023-06-29 04:58 PM

CraigEl

PM5340 does not update values via BACnet in EBO

IssueValues in EBO from a PM5000 series energy meter do not updateProduct LineEcoStruxure Building Operation, Field DevicesEnvironmentBuilding Operati...

Knowledge Center icon_circle Building Automation Knowledge Base

1791 0 0

2023-05-30 05:51 PM

CraigEl

Configure the Flexnet License Administrator web portal to use HTTPS

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

2829 0 0

2023-01-11 04:50 PM

CraigEl

EBO WorkStation freezes and crashes

IssueBuilding Operation WorkStation freezes and crashes. The stack trace shows:System.ComponentModel.Win32Exception: Not enough quota is available to ...

Knowledge Center icon_circle Building Automation Knowledge Base

1810 1 0

2022-12-20 04:12 PM

CraigEl

Could not establish contact with License Server using SmartX Server

IssueWhen adding License Entitlements via Device Administrator using the online method. After clicking activate, a "Communication failed" message is d...

Knowledge Center icon_circle Building Automation Knowledge Base

7364 2 0

2022-08-24 10:17 PM

CraigEl

Can the MP and RP VAV airflow control loop be affected by integral win...

IssueIs there any adaptive tuning in the flow control loop that drives the MP-V or RP-V damper loop that will be negatively impacted by extended perio...

Knowledge Center icon_circle Building Automation Knowledge Base

1059 0 0

2022-08-24 08:28 PM

CraigEl

Can't connect to SBO WebStation using Chrome, Firefox or Edge browsers

IssueSBO WebStation has stopped loading with an ERR_SSL_VERSION_OR_CIPHER_MISMATCH error (Chrome & Edge Browsers) or an SSL_ERROR_UNSUPPORTED_VERSION ...

Knowledge Center icon_circle Building Automation Knowledge Base

2602 0 0

2022-02-21 10:09 PM

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