CraigEl

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Craig ELLIS

Administrator

‎2025-07-24

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CraigEl

Automated Engineering Tool (AET) Offline License Registration

IssueUnable to perform AET license registration onlineProduct LineAutomated Engineering ToolEnvironmentAutomated Engineering ToolCauseIf a license fi...

Knowledge Center icon_circle Building Automation Knowledge Base

61 0 0

2025-07-21 08:15 AM

CraigEl

"MutationEvent is not defined" Javascript error after browser update t...

IssueUsing graphics in WebStation, “MutationEvents not defined” error messages and/or data in not shown correctly, after the web browser used is upgr...

Knowledge Center icon_circle Building Automation Knowledge Base

437 1 0

2025-07-06 08:02 PM

CraigEl

SP90 Actuator alarm "BV:22 Temperature Sensors Missing or Interchanged...

IssueThe SP90 Actuator alarm "BV:22 Temperature Sensors Missing or Interchanged" is triggered. Can we simply swap T1 and T2 in the configuration to fi...

Knowledge Center icon_circle Building Automation Knowledge Base

178 1 0

2025-05-08 09:15 PM

CraigEl

Packets from the EBO onboard packet capture utility are not ordered co...

IssuePackets from the EBO onboard packet capture utility are not ordered correctly. In the example below it can be seen that the sequence number of t...

Knowledge Center icon_circle Building Automation Knowledge Base

641 0 0

2024-10-16 11:54 PM

CraigEl

Get-VM is not recognized error when installing PCT 2

IssueWhen installing PCT 2 the following error is seen:Error: System.Management.Automation.CommandNotFoundException: The term 'Get-VM' is not recogniz...

Knowledge Center icon_circle Building Automation Knowledge Base

4762 1 0

2024-02-14 08:30 PM

CraigEl

"You need to enable JavaScript in your web browser to be able to use B...

Issue"You need to enable JavaScript in your web browser to be able to use Building Operation" message is displayed in the browser window when accessin...

Knowledge Center icon_circle Building Automation Knowledge Base

3264 0 0

2023-10-23 03:54 PM

CraigEl

Failure when processing USB connection event error when adding a new A...

IssueA new Automation Server won't load in Device Administrator versions earlier than EBO 2022. A "Failed to process USB connection event for DevicePa...

Knowledge Center icon_circle Building Automation Knowledge Base

3436 1 0

2023-10-09 08:17 PM

CraigEl

Save or export all the System License Information screen data

IssueThe System License Information screen has a lot of useful data on the status of licenses in the EBO system. Is there a way to export or screensho...

Knowledge Center icon_circle Building Automation Knowledge Base

1592 1 0

2023-06-29 04:58 PM

CraigEl

PM5340 does not update values via BACnet in EBO

IssueValues in EBO from a PM5000 series energy meter do not updateProduct LineEcoStruxure Building Operation, Field DevicesEnvironmentBuilding Operati...

Knowledge Center icon_circle Building Automation Knowledge Base

1972 0 0

2023-05-30 05:51 PM

CraigEl

Configure the Flexnet License Administrator web portal to use HTTPS

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

3129 0 0

2023-01-11 04:50 PM

CraigEl

EBO WorkStation freezes and crashes

IssueBuilding Operation WorkStation freezes and crashes. The stack trace shows:System.ComponentModel.Win32Exception: Not enough quota is available to ...

Knowledge Center icon_circle Building Automation Knowledge Base

1978 1 0

2022-12-20 04:12 PM

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