The Website is operated and published by the following legal entity:
Registered office: 35, rue Joseph Monier, 92500 Rueil Malmaison - France
Legal form under French law: société par actions simplifiée
Share capital amount: 928.298.512, 00 Euros
Registered at Companies Register of Nanterre: RCS 954 503 439
VAT number: FR04954503439
To contact us in relation to the Website, please email to: SchneiderCommunity.Support@se.com
You may also use this email address if you wish:
This email address shall also serve as single point of contact allowing for direct communication, by electronic means, with Member States’ authorities, the European Commission and the European Board for Digital Services for the application of the Digital Service Act Regulation (please email, in French or in English).
Senior Vice President End to End Digital Customer Relationship
Address: 7300 Ranch Road 2222 Building 1, Austin, Texas 78730,
United States of America
Phone Number: +1-512-201-4090
For the Website Users (as such term is defined below) having its registered office or principal place of business (for legal persons) or place of residence (for natural persons) in the European Union, Middle East and Africa, the data processed by the Website are localized in a data center in Ireland controlled by Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, Washington, 98109, United States of America - Phone Number: +1-206-266-1000.
For the Website Users having its registered office or principal place of business (for legal persons) or place of residence (for natural persons) in USA, Canada, and any countries of Asia Pacific Region, the data processed by the Website are localized in a data center in the USA controlled by Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, Washington, 98109, United States of America - Phone Number: +1-206-266-1000.
The purpose of the Website is to provide its users with the access to and the ability to use a number of contents, functionalities and services intended to create a discussion area (“the Community”) where information and questions can be found, provided, asked and answered by Schneider Electric and/or by Website Users (as further detailed) in relation to energy management and industrial automation topics, the products, services, solutions and scope of business of Schneider Electric and its Affiliates (as defined below), and, as the case may be, in relation to products, services and/or solutions of third-party companies in the field of energy management and/or industrial automation.
The Website User will be a guest user when this person will visit the Website without authentication on Schneider Electric’s registration process available on other online interfaces of Schneider Electric group of companies. The Website User having a guest user status may only view and search for information publicly available on the Website.
The Website User will be a registered user when this person will log to the Website after having authenticated himself / herself via the Schneider Electric’s registration process available on other online interfaces of Schneider Electric group of companies.
A registered Website User will have the possibility to use all the features of the Website such as but not limited to view, search, download, create and post User Communications on the Website.
The Website is intended to provide community features such as but not limited to the following and any Website User making use of such features shall also be referred to as “Community Users”:
The Website is not an online sale interface. No purchase of products, services, solutions, Website Content or any other element can be achieved on the Website.
If You wish to access and use the Website as a registered user, You shall first create a user account and must complete the registration process by providing us with any information required by the registration form made available to You by Schneider Electric for the purpose of the creation or administration of Your user account, such as but not limited to names, usernames, phone numbers, and email addresses (“Account Information”). Any refusal to complete one of such required Account Information will prevent You from the possibility to create a user account. When creating Your user account, You are responsible for ensuring that the information You provide us are correct and complete and for informing us of any changes to Your Account Information.
You are solely responsible for maintaining the confidentiality and security of Your Account Information and, to the extent permitted by applicable law, You will bear responsibility and, as applicable, liability for all activities under Your user account and/or with Your Account Information.
Schneider Electric is not responsible for any losses arising out of the unauthorized use of Your user account or Your Account Information. You agree to notify us immediately of any unauthorized access to or use of Your user account or Account Information.
You are advised to check the privacy notices and privacy policies made available to You by Schneider Electric on the Website.
You are responsible for any third-party Personal Information that You upload, store, create, use, share, modify, delete or otherwise process during Your use of the Website. You must comply with all applicable laws and regulations, obtain all required consents and make all required notifications in this respect.
6.2 Website Contents and User Communications. The Website, its domain name, its features including but not limited to the community’s features, the Schneider Electric Contents as well as the design, selection and arrangement of the Website (collectively “the Website Contents”) and the related Intellectual Property Rights, are owned by Schneider Electric, its Affiliates or its licensors, to the exception of User Communications whose rights including any Intellectual Property Rights are reserved to the Website User having published it on the Website or its licensors.
Any Schneider Electric Content is either copyrighted by Schneider Electric or otherwise the proprietary ownership of Schneider Electric, its Affiliates or its licensors under any applicable Intellectual Property Rights’ laws and international treaties.
The Schneider Electric Contents may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part.
User Communications and the related Intellectual Property Rights are owned by the Website User publishing it on the Website or any third-party licensors from which such Website User is deemed to have obtained any necessary rights, licenses and approvals.
Additionally, You represent and warrant that:
You understand and acknowledge that You are responsible for any User Communications You submit or contribute, and You, not Schneider Electric or its licensors, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We do not provide any warranty and are not responsible or liable for any User Communications published on the Website by any Website User. All statements and/or opinions expressed in the User Communications, are solely the responsibility of the Community Users having published or otherwise displayed it on the Website, and not the opinions of Schneider Electric or its Affiliates.
You hereby expressly grant Schneider Electric, a non-exclusive, perpetual, irrevocable, worldwide and royalty-free license right, with Schneider Electric’s right to sublicense the same to its Affiliates and third-party contractors acting on its behalf, to store, upload, import, translate, copy, publish and display, use Your User Communications, and create and exploit derivative works (including data analytics) from Your User Communications, for the sole and following limited purposes:
You warrant and represent that You have and will maintain all the rights, licenses and approvals necessary to make any User Communication available on the Website and to grant the foregoing rights at no charge to Schneider Electric, its Affiliates and contractors, for the duration of these rights and without further restriction or obligation on Schneider Electric.
9.1 Accuracy. Any content, such as but not limited to, any information related to Schneider Electric products, solutions and/or services, in whatever format such as text, audio, video, interactive services such as but not limited to polls, images, graphics, drawings, schematics, photos and literature, products or services’ descriptions and listings, page headers or footers, button icons or scripts, that is created or otherwise generated by or on behalf of Schneider Electric or any of its Affiliates and published, displayed or otherwise made available by Schneider Electric on the Website (“Schneider Electric Content”), are accurate to Schneider Electric’s reasonable knowledge.
Whilst we try and ensure that the information comprised in Schneider Electric Contents published on the Website are accurate, the Schneider Electric Content is not necessarily complete, error-free or up to date. Any of the Schneider Electric Content may be out of date at any given time, and we are under no obligation to update Schneider Electric Content. If we discover material error(s) in any Schneider Electric Content, we will make our best efforts to update such information on the Website as promptly as possible upon our awareness thereof. Any Schneider Electric Content is subject to change without notice by Schneider Electric.
We take every care to ensure that the description and images of the Schneider Electric Contents we make available on the Website are correct. However, any such images and descriptions on the Website are not intended to be binding and are intended only to give a general description of the Schneider Electric Contents.
You should independently evaluate the accuracy and fitness for Your particular purpose or needs of any Schneider Electric Content made available through the Website. We disclaim all responsibility and liability arising from any reliance You may place on the Website Contents including but not limited to Schneider Electric Contents.
While using any Schneider Electric Content available through the Website, You shall fully comply with all specifications, general descriptions and warnings related to the functionalities, performances and use environments related to the Schneider Electric products, solutions and services to which the Schneider Electric Content relates. You acknowledge and agree that the Schneider Electric Content are intended to be used by users having sufficient technical qualification which You shall ensure, under Your responsibility to obtain and maintain through Your use of the Schneider Electric Content.
9.2 Downloads of Schneider Electric Contents. Some Schneider Electric Contents may be made available for download to Users through a download link. Subject to the paragraph below, we usually store the download link and related digital keys for downloadable Schneider Electric Contents for a reasonable time following the date we make them available on the Website, but do not promise to store them for any given length of time.
You also agree that we may stop supporting the storage of download links or keys for one or more Schneider Electric Content at any time and for any reason, including, by way of example, at the end of the Schneider Electric Content support life cycle, after which You will no longer have access to the download link or digital key. If we cancel or modify our program such that You will no longer have access to the download link or digital key, we will do our best efforts to inform You thereof by any means reasonably available to us.
For some of Schneider Electric Contents You have downloaded from the Website, these may not be further used until You accept an update thereof. Some other Schneider Electric Contents that are entirely or partly hosted online, may be updated at any time and will not require Your permission to update.
9.3 Availability of the Website and Schneider Electric Contents. Schneider Electric makes all reasonable efforts to ensure that the Website is accessible at all times. The Website Users may however be prevented from accessing the Website or may experience access problems due to technical difficulties or during maintenance work or upgrades of Website Contents.
We shall use reasonable efforts to provide You with prior notice of any scheduled maintenance of the Website (except for emergency maintenance) and You agree to use reasonable efforts to comply with any requirements notified to You for allowing the conduct of such maintenance.
The Website may be corrected, amended or updated at any time without notice.
Schneider Electric reserves the right to modify the availability of Schneider Electric Contents on the Website at any time and without notice. Schneider Electric makes no representation, nor provides any warranty, that all features of the Website and all Schneider Electric Contents are accessible, available or appropriate in all geographic locations in the world.
You agree not to use the Website or the Website Content:
Additionally, You agree not to:
In using the Website and the Website Contents, the Website User is solely responsible for any commitments it makes to its own partners, customers or any other third-party in relation with such use and any action it undertakes in pursuance of such use.
These content standards (“Content Standards”) apply to any and all User Communications.
User Communications must in their entirety comply with all applicable federal, state, local and international laws and regulations.
Without limiting the foregoing, User Communications must not:
12.1 Schneider Electric provides to the Website Users a notification mechanism whereby Website Users can notify Schneider Electric of the presence on the Website of specific items of information that Website Users consider to be violating any applicable law or regulation including, without limitation, any law or regulation applicable in one or several European Union member states. Such mechanism shall also be known as the illegal content notice mechanism.
This written notice shall contain:
Where the notice contains the name and an electronic mail address of the Website User that submitted it, Schneider Electric shall promptly send a confirmation of receipt of the notice to the Website User.
Schneider Electric shall, without undue delay, notify that Website User of its decision in respect of the information to which the notice relates, and shall provide information on the redress possibilities (in the conditions provided in article 12.4) in respect of that decision.
Schneider Electric shall process this notice in accordance with the terms of this Section 12 and undertakes to take its decision in a timely, diligent and objective manner.
Website Users are hereby informed that Schneider Electric shall suspend the processing of notices submitted by any Website User that misuses the illegal content notice mechanism by frequently submitting notices that are manifestly unfounded. Manifestly unfounded notices shall be notices that have no legal ground and/or that relate to items of information or contents which are actually not violating any applicable law or regulation including, without limitation, any law or regulation applicable in one or several European Union member states.
Such suspension shall apply during a thirty (30) calendar days period from the date on which Schneider Electric has sent a written notification exposing to the concerned Website User the facts and circumstances which establish the misuse by such Website User of the illegal content notice mechanism. Such facts and circumstances that Schneider Electric will consider to establish such misuse, shall include at least the following:
12.2 We have the right (but not the obligation) to take or cause third-party contractors acting on behalf of Schneider Electric to take, any action with respect to any User Communication that we deem necessary or appropriate in our sole discretion, including:
However, we do not undertake to ensure automatic and immediate removal of the violating User Communications after it has been posted on the Website. Indeed, Schneider Electric has no general obligation to monitor the information which Website Users have posted, nor to actively seek facts or circumstances indicating illegal activity on or through the Website.
When Schneider Electric will remove, or disable any access to, any User Communication on the Website as aforesaid, Schneider Electric shall deliver, at the latest at the time of the removal or disabling of access, to the Website User having published it, a statement of reasons for its decision to remove or disable access to such User Communication. Such statement of reasons shall at least contain the information on whether the concerned User Communication has been removed or disabled, and if relevant, the territorial scope of the disabled access, as well as the facts relied upon by Schneider Electric in taking its decision, whether the decision was taken pursuant to a notice from another Website User submitted in accordance with this Section 12, information on the use made of automated means in taking the decision, a reference to the legal and/or contractual ground relied on and explanations as to why the information is considered to be illegal content on that ground, information on the redress possibilities available in respect of the decision in accordance with Section 12.4 below.
12.3 Schneider Electric shall issue a written prior warning to any Website User that frequently publish on the Website User Communications that violate any applicable laws or regulations without limitation, any law or regulation applicable in one or several European Union member states.
After issuance of such warning, Schneider Electric shall suspend the provision to such Website User of the services offered on the Website during a thirty (30) calendar days period. Such suspension may be implemented by any technical measures available to Schneider Electric in relation to the access and use of the Website such as, with respect to registered Website Users, by blocking their user account or disabling their Account Information.
Furthermore, Website Users are hereby informed that the implementation by Schneider Electric of the afore-mentioned blocking or disabling measure:
In this framework, the Website User will be entitled to select any out-of-court dispute institution that will be certified in accordance with the Digital Service Act Regulation in order to resolve disputes relating to Schneider Electric’s decision above-mentioned, without prejudice to the right of the Website User to redress against the decision before a court in accordance with the applicable law.
12.5 Schneider Electric also has the right to take appropriate legal action for any illegal or unauthorized use of the Website.
Without limiting the foregoing and within the limit of the applicable law, in case we suspect that any activity You make of the Website and/or Website Contents may violate or otherwise infringe any law or regulation, we may report it to any appropriate law enforcement authorities or any competent courts of justice, and we have the right to fully cooperate with any law enforcement authorities and to respond to court orders requesting or directing us to disclose the identity or other appropriate information of Community Users posting User Communications on or through the Website.
You may create link(s) to the Website only from your own website and with our prior express written consent.
The link(s) to the Website you create in accordance with the foregoing (i) must comply with applicable laws and regulations, (ii) must not be created in a way that damage our reputation or take advantage of it or suggest any form of association between You and Schneider Electric or its Affiliates or any approval or endorsement of your own website by Schneider Electric or its Affiliates.
You must not establish a link to the Website or any Website Content from any website that is not your own website or cause whole or part of Website Contents to be displayed or appear to be displayed on any website other than your own website and without prior written consent of Schneider Electric.
Without prejudice to the foregoing, the Website provides certain social media features that enable You (i) to send by private message through the Website to other Website Users or to third-parties at their e-mail address you have obtained by your own means and under your sole responsibility, or (ii) to share on certain social media previously approved by Schneider Electric, a communication regarding Website Contents or links to Website Contents that are publicly available on the Website and which, to your reasonable appreciation, may present an interest to such other Website Users or such third-parties as potential future Website Users. The decision of any such communication shall remain under your own and sole responsibility.
You may use these social media features solely as they are provided by us and otherwise in accordance with any additional terms and conditions we may provide with respect to such features.
You agree to cooperate with us in causing any unauthorized framing or linking to the Website or Website Contents to cease immediately.
We may at any time disable all or any social media features and withdraw permissions for any Website User to link to the Website, without prior notice in case one or several Website User(s) do(es) not comply with the provisions of this Section 13.
Where the Website contains links to other websites, platforms and resources provided by third parties, these links are provided for Your information only. Such links should not be interpreted as approval, endorsement, sponsorship, or recommendation by us of those linked websites, platforms, their contents or resources.
Schneider Electric and its Affiliates have no control over those third-party websites or platforms, their contents or resources, and we accept no responsibility for them or for any loss or damage that may arise from Your use of them nor any responsibility for the acts or omissions of any operator of any such website or platform.
15.2 SCHNEIDER ELECTRIC DOES NOT MAKE ANY WARRANTY THAT THE WEBSITE AND THE WEBSITE CONTENTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, NOR DOES SCHNEIDER ELECTRIC MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM YOUR USE OF THE WEBSITE OR WEBSITE CONTENTS, OR AS TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION YOU MAY OBTAIN THROUGH THE USE OF THE WEBSITE, OR WEBSITE CONTENTS.
15.3 YOU ASSUME FULL AND SOLE RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND WEBSITE CONTENTS.
15.4 WHILE SCHNEIDER ELECTRIC TAKES REASONABLE CARE TO ENSURE THAT THE INFORMATION ACCESSIBLE ON OR THROUGH THE WEBSITE IS KEPT UP TO DATE, SCHNEIDER ELECTRIC SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGES OR LOSSES ARISING DIRECTLY OR INDIRECTLY AS A RESULT OF ANY OF SUCH INFORMATION NOT BEING ACCURATE, COMPLETE OR UP TO DATE AT THE TIME YOU ACCESS THERETO.
15.5 ALTHOUGH SCHNEIDER ELECTRIC MAKES EVERY ENDEAVOR TO KEEP THE WEBSITE AND THE WEBSITE CONTENTS FREE FROM VIRUSES OR OTHER CONTAMINATION FEATURES, AND DUE TO THE INHERENT RISKS OF TELECOMMUNICATIONS AND TRANSFER OF DATA OVER THE INTERNET, SCHNEIDER ELECTRIC CANNOT WARRANT THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT THE WEBSITE OR THE WEBSITE CONTENTS WILL BE PROTECTED AGAINST ALL POSSIBLE SECURITY THREATS SUCH AS BUT NOT LIMITED TO CYBERSECURITY THREATS. YOU ARE RESPONSIBLE FOR PROTECTING AGAINST CYBERSECURITY THREATS YOUR COMPUTER NETWORKS, SERVERS, MACHINES, PROGRAMS AND DATA (“YOUR SYSTEMS”) THAT YOU USE TO ACCESS AND USE THE WEBSITE AND THE WEBSITE CONTENTS.
15.6 SCHNEIDER ELECTRIC RESERVES THE RIGHT TO INTERRUPT THE OPERATION OF THE WEBSITE OR ANY PORTION THEREOF, AS NECESSARY TO PERFORM ROUTINE OR NON-ROUTINE MAINTENANCE, ERROR CORRECTION OR OTHER CHANGES. YOU UNDERSTAND THAT ACCESS TO AND/OR USE OF WEBSITE OR THE WEBSITE CONTENTS MAY BE INTERRUPTED OR COMPLETELY UNAVAILABLE FOR PERIODS OF TIME DUE TO CERTAIN CAUSES WHICH MAY INCLUDE, WITHOUT LIMITATION, MAINTENANCE WORK.
16.2 TO THE FULLEST EXTENT PROVIDED BY LAW, SCHNEIDER ELECTRIC WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY ANY CYBER ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR SYSTEMS OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE, THE WEBSITE CONTENTS OR ANY WEBSITE LINKED TO IT.
16.3 SCHNEIDER ELECTRIC SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, PENALTY, SURCHARGES, INTEREST OR ADDITIONAL MONETARY LIABILITIES ARISING OUT OF OR IN CONNECTION WITH THE ACCESS TO OR THE USE OF THE WEBSITE OR THE WEBSITE CONTENTS, DUE TO (I) THE SUPPLY BY YOU OR ANY THIRD PARTY NOT BEING UNDER CONTROL OF SCHNEIDER ELECTRIC OF INCORRECT OR INCOMPLETE INFORMATION FOR THE PURPOSE OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF THE WEBSITE OR THE WEBSITE CONTENTS, (ii) THE FAILURE BY YOU OR ANY THIRD PARTY NOT BEING UNDER CONTROL OF SCHNEIDER ELECTRIC TO SUPPLY ANY INFORMATION REQUESTED BY SCHNEIDER ELECTRIC FOR THE PURPOSE OF YOUR ACCESS OR USE OF THE WEBSITE OR THE WEBSITE CONTENTS OR OTHERWISE REQUIRED UNDER ANY APPLICABLE LAWS OR REGULATIONS, (iii) ANY ACT, OMISSION, NON-PERFORMANCE OR DELAY ATTRIBUTABLE TO OR CAUSED BY YOU OR ANY THIRD PARTY BEING UNDER YOUR CONTROL, OR (iv) ANY OTHER MATTER BEYOND REASONABLE CONTROL OF SCHNEIDER ELECTRIC.
If You are a consumer, You additionally enjoy the protection afforded to You by mandatory provisions of any laws of Your country of residence for the protection of Your consumer rights.
If You are a consumer having Your residence in the European Union, the European Commission provides for an online and out-of-court consumers disputes resolution platform, which You can access under the following link: https://ec.europa.eu/consumers/odr.