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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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JuergenB
JuergenB

Outlet Group behavior AND USV trouble shooting

We had a few problems to configure our NMC3 and USV with PCNS for a single Server and a few network devices. APC USV - SLT3000RMI2UC (FW UPS 18.0 (ID1015)) APC NMC3 - AP9641 (APC OS v3.4.1.4) APC PC...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
96 0 1
Latest Reply: JuergenB

JuergenB
JuergenB

where do you get support from Schneider für APC Products?

Hi everyone, Through which channels can I get support for APC SmartUPS systems from Schneider Electric? There is an email address and a phone number, but they only accept and forward inquiries. Yo...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
23 0 0

2026-10-07

Hakoven
Hakoven Explorer

APC-APC Is not working from teraterm for FWCV Unit

Hello, When connecting to the FWCV units we are commissioning in the field via a Type-C cable using Tera Term, the APC username and password credentials do not work. Additionally, the touchscreen does ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
22 0 0

2026-10-06

m.es
m.es

Which brand and Charactristic for CT?

Which brand and characteristic of CT REQUIRE FOR micrologic 6 for ACB 1000A 50KA 3P?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
33 0 0

2026-10-03

Rocka2002
Rocka2002

SRTG10KXLI – All 5 fans not running, Event Code 120

Hello Schneider Electric Community, I need assistance troubleshooting an APC Smart-UPS SRTG10KXLI 10 kVA. The UPS is displaying “Fan Inoperative” – Event Code 120. The UPS has five internal fans, and a...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
76 0 1
Latest Reply: Teken

healier
healier

BR1000MS randomly shuts off

I've been having this issue since the early days of owning this unit, i bought it in July 2023 and ever since it randomly powers off just like if you hold the power button to turn it off causing everyt...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
57 0 1
Latest Reply: Teken

fscripture
fscripture

Plug-In adapter options for a SRTL10KRM4UT

My client has a SRTL10KRM4UT and asked us for a plug-in adapter to a 30amp twist lock. What are some available options?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
50 0 1
Latest Reply: Teken

SkiZoSnaKe
SkiZoSnaKe

How to change the incorrect installation date on a Smart-UPS SMT1500IC...

Hello, I recently installed my APC Smart-UPS SMT1500IC, but during the initial setup I accidentally pressed the wrong button and entered an incorrect installation date. Since this date may be used fo...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
365 0 3
Latest Reply: Teken

AntonioP
AntonioP

SMV2000CAI battery charger failure

I have several SMV2000CAI UPS units with the same issue: The batteries voltage goes to 0V because the battery charger is not working. Have you any idea about how to solve it? Has someone the sche...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
65 0 1
Latest Reply: Teken

Potenza2012
Potenza2012

Model: Smart-UPS Modular Ultra 15kW , firmware update.

What is this, I just commission a Model: Smart-UPS Modular Ultra 15kWSKU: SRYLF15KRMTSerial: AD2546229756Firmware: UPS 13.3 (ID1225)Manufacture Date: 11/14/2025Battery SKU: SRYLBMPhase Configuration: ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
125 0 1
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

Very Old APC UPS 1200 VX Manual

I have a very old, but still quite functional, APC 1200 VX model uninterruptible power supply. It is from the early 1990s. I would like to obtain an owner's manual for this unit, but I did not find one...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
14631 0 29
Latest Reply: aklef

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