Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • You may be familiar with Communities' brand new layout from SE.com.
  • Don't forget to update your bookmarks and saved links with our new address (https://community.se.com/).
  • If you encounter any issues, please contact SchneiderCommunity.Support@se.com.
Close
Sign In Help
Important Announcement: WELCOME to the Schneider Electric Community! We have moved to a new address: community.se.com — bookmark it today and contact SchneiderCommunity.Support@se.com if you have any questions!
Schneider Electric
Help
Ask the Community Community Guidelines Community User Guide How-To & Best Practices Contact Support
Login / Register
Community Menu
  • Community Home
  • Forums
    • By Topic
        • Support
          • Ask the Community
        • EcoStruxure Building
          • SmartConnector Forum
          • Field Devices Forum
        • EcoStruxure Power & Grid
          • EcoStruxure Energy Hub User Group
          • Gateways and Energy Servers
          • Metering & Power Quality
        • APC UPS, Critical Power, Cooling and Racks
          • APC UPS Data Center & Enterprise Solutions Forum
          • APC UPS for Home and Office Forum
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Remote Operations
          • EcoStruxure Geo SCADA Expert Forum
          • Remote Operations Forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Industrial Edge Computing Forum
          • Alliance System Integrators Forum
          • Machine Automation Forum
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • AVEVA Plant SCADA Forum
          • Modicon PAC Forum
          • Harmony Control Customization Forum
          • Level and Pressure Instrumentation Forum
          • PLC Club Indonesia
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Motorabgangstechnik & Antriebstechnik Forum
          • Korea Industrial Automation Forum
        • Schneider Electric Wiser
          • Schneider Electric Wiser Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Solutions for Motor Management
          • Paneelbouw & Energie Distributie
          • Eldistribution & Fastighetsautomation
          • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
          • Електропроектанти България
          • Specifiers Club ZA Forum
        • Power Distribution NEMA
          • Power Monitoring and Energy Automation NAM
        • Power Distribution Software
          • EcoStruxure Power Design Forum
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for your Business Forum
      • Support
        • Ask the Community
      • EcoStruxure Building
        • SmartConnector Forum
        • Field Devices Forum
      • EcoStruxure Power & Grid
        • EcoStruxure Energy Hub User Group
        • Gateways and Energy Servers
        • Metering & Power Quality
      • APC UPS, Critical Power, Cooling and Racks
        • APC UPS Data Center & Enterprise Solutions Forum
        • APC UPS for Home and Office Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Remote Operations
        • EcoStruxure Geo SCADA Expert Forum
        • Remote Operations Forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Industrial Edge Computing Forum
        • Alliance System Integrators Forum
        • Machine Automation Forum
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • AVEVA Plant SCADA Forum
        • Modicon PAC Forum
        • Harmony Control Customization Forum
        • Level and Pressure Instrumentation Forum
        • PLC Club Indonesia
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Motorabgangstechnik & Antriebstechnik Forum
        • Korea Industrial Automation Forum
      • Schneider Electric Wiser
        • Schneider Electric Wiser Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Solutions for Motor Management
        • Paneelbouw & Energie Distributie
        • Eldistribution & Fastighetsautomation
        • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
        • Електропроектанти България
        • Specifiers Club ZA Forum
      • Power Distribution NEMA
        • Power Monitoring and Energy Automation NAM
      • Power Distribution Software
        • EcoStruxure Power Design Forum
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for your Business Forum
      • Food & Beverage
      • Healthcare
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Success Stories
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Technology Partners
    • Power Events & Webinars 
    • Partner Success
    • Process Automation Talks 
  • Ideas
        • Remote Operations
          • EcoStruxure Geo SCADA Expert Ideas
          • Remote Operations Devices Ideas
        • Industrial Automation
          • Modicon Ideas & new features
  • Blogs
    • By Topic
        • EcoStruxure Power & Grid
          • Backstage Access Resources
        • Remote Operations
          • Remote Operations Blog
        • Industrial Automation
          • Industry 4.0 Blog
          • Industrie du Futur France
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Knowledge Center
          • Geo SCADA Knowledge Base
          • Industrial Automation How-to videos
          • Digital E-books
          • Success Stories Corner
      • EcoStruxure Power & Grid
        • Backstage Access Resources
      • Remote Operations
        • Remote Operations Blog
      • Industrial Automation
        • Industry 4.0 Blog
        • Industrie du Futur France
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Knowledge Center
        • Geo SCADA Knowledge Base
        • Industrial Automation How-to videos
        • Digital E-books
        • Success Stories Corner
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Communities
  • :
  • Knowledge Center
  • :
  • Building Automation Knowledge Base
  • Building Automation Knowledge Base
  • Label: EcoStruxure Building Expert
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Label: ecostruxure building expert - Building Automation Knowledge Base

Access this self-service resource 24/7 and post your questions or scroll through forums for answers on building automation.

Label: "EcoStruxure Building Expert" Show all articles

Label: "ecostruxure building expert"

View in: "Building Automation Knowledge Base" | Community

231 Posts | First Used: 2018-09-06

Sort by:
Date
  • Date
  • Views
  • Likes
  • Helpfulness
Options
  • Subscribe
  • Bookmark
  • Invite a Friend
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 12
  • Next »

Error when integrating an MPM with Continuum

Issue Editing a point on the MPM in Continuum via BACnet will result in the follwoing error message:  "Communications failure due to routing device not available" Product Line Andover Continuum Environment SmartStruxure Lite Multi-Purpose Manager, Building Expert, CyberStation Cause Known Bug Resolution To resolve the issue, CyberStation must be updated. Option 1: Upgrade CyberStation to 2.0. Option 2: Download and apply the 921 hotfix to v1.94 SP1
View full article
Picard Product_Support
‎2018-09-10 02:25 AM

Last Updated: Administrator CraigEl Administrator Monday

Labels:
  • Andover Continuum
  • EcoStruxure Building Expert
702 Views

How to configure floating control on SE7300C

Issue User can’t configure floating application on SE7300C Product Line EcoStruxure Building Expert Environment   SE7000 Cause Can be a bad connection and misconfiguration of parameters Resolution 2 PIPES APPLICATION 4 PIPES APPLICATION NB: Respecting mandatory configuration steps in the diagrams above will improve the solution. Change over sensor shall be 10K type II thermistor. When water temperature goes below 74°F the system will be in cooling mode and when water temperature goes over 78°F the system will be in Heating mode. * From the diagrams, the thermostat closes the common side of the connection.
View full article
Picard Product_Support
‎2018-09-10 10:02 AM

Last Updated: Administrator CraigEl Administrator Monday

Labels:
  • EcoStruxure Building Expert
743 Views

XIF and NXE files for a SVEA Lon I/O Module DR-N-3D1M (0-10V) module

Issue Need to download the XIF and NXE files for a SVEA Lon I/O Module DR-N-3D1M (0-10V) module, but having difficulty locating these files on the Extranet. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC Vista Environment SVEA XIF NXE Cause The difficulty in locating these files, is due to them being identified by their article number, in this case DR-N 3DIM. This number was used when these were classified as the SVEA devices. The Schneider version is now known as MTN881001, and not DR-N 3DIM. Resolution The Schneider Electric (MTN881001) files are located on The Exchange Download Center Download the XIF / NXE files for the SE MN881001 Download the XIF / NXE files for the SVEA DR-N 3DIM Note: It appears that although these devices are both classified as Lon I/O Module 1-10V, the XIF / NXE files are different.
View full article
Picard Product_Support
‎2018-09-06 09:40 AM

Last Updated: Administrator CraigEl Administrator Monday

Labels:
  • Andover Continuum
  • EcoStruxure Building Expert
  • EcoStruxure Building Operation
  • Satchwell BAS & Sigma
  • TAC Vista
803 Views

How to disable the fan in heating mode with SER7000 | SER8000

Issue User can’t disable the fan in heating mode Product Line EcoStruxure Building Expert Environment   SER7000 | SER8000 Cause  Misconfiguration of the thermostat Resolution SER7300 In some application, the device may control baseboard heat or different controls and the user may want to stop the fan in heating mode. The user shall set the Pulsed HT parameter to ON and Fan Cont to Off Auto and this will solve the issue. SER8300 The user shall set Fan Cont to Off Auto and this will solve the issue.
View full article
Picard Product_Support
‎2018-09-10 12:28 PM

Last Updated: Administrator CraigEl Administrator Monday

Labels:
  • EcoStruxure Building Expert
  • EcoStruxure Building Operation
808 Views

How to configure auxiliary contact on SE7000

Issue Unable to utilize auxiliary contact on SE7000 Product Line EcoStruxure Building Expert Environment   SE7000 Cause Misunderstanding of wiring and configuration steps for the auxiliary output Resolution SE7600 The Aux contact will provide 24 Vac to end devices such as; exhaust fans, valves, economizers, pumps…The contact will operate in conjunction with occupancy command of the thermostat. SE7200 | SE7300 The auxiliary output on terminal BO5 terminal 6 and BO5 terminal 7 is a dry contact that require 24 Vac loop to operate. The output will operate accordingly to configuration and control end devices. Auxiliary contact function and configuration
View full article
Picard Product_Support
‎2018-09-10 11:18 AM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
785 Views

Commissioning an EM4300

Issue Having issues integrating an EM4300 Zigbee power meter with an MPM Product Line EcoStruxure Building Expert Environment Multi Purpose Manager (MPM) EM4300 Cause Procedure only available in Building Expert Guide Resolution In order to establish communication with the EM4300 Zigbee power meter, the following procedure must be followed: 1. Login to Building Expert. 2. In Explorer tab, click Add Devices. A new window opens. 3. Select EM4300. 4. Click the Add Devices button. Building Expert automatically adds an EM4300 Device to your project. 5. In the Explorer tab select the ZigBee Configuration (ZBC1) object. 6. Click on Edit Settings and check the Treat Extended Network ID as a Hexadecimal box. Note: Validation of the Extended Network ID field changes based on this checkbox. For the EM4300, the Extended Network ID is a 16 digit hexadecimal string, where the last 8 characters must be precisely 04015E10 and the first 8 characters are user-defined. Note that the first 8 characters must be unique from one ZigBee network to the other if using multiple MPMs configured as ZigBee Coordinators in the same deployment or building. Note: The “Treat Extended Network ID as Hexadecimal” box must be checked. Note: Ensure the Stack Profile used is ZigBee Pro and the selected Security Profile is Home Automation. 7. In the Devices pane, select the EM4300. 8. Click on the ZigBee EM4300 Configuration (ZEM1) object. 9. Click the Bind button. 10. Once the device appears in the dialog window, select it and click on the Bind Device button 11. The table now displays the binding information of the device. 12. Select the required points and click Save. Note: Selecting a point automatically checks the COV checkbox. The COV boxed are non-editable. Commissining multiple EM4300 devices: When integrating multiple EM4300s and if you notice that the EM4300 device has joined the wrong network, you have the ability to remove it and make it join the correct one. Follow the procedure below. 1. In the Explorer tab Select the ZigBee Discovery (ZBD1) object. 2. Click the Scan button to find devices. 3. The table below will list all the discovered ZigBee devices, specifying whether or not they are bound.
View full article
Picard Product_Support
‎2018-09-10 10:47 AM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
778 Views

Lua script to convert a thermistor used on a analogue input on a SEC-TE to a temperature reading

Issue Lua script to convert a thermistor input on a SEC-TE to a temperature reading Product Line EcoStruxure Building Expert Environment SEC-TE MPM Cause When a temperature sensor is wired to a SEC-TE Smart Terminal controller, it can only be displayed as ohms. There is no option to use an AIC (Analogue Input Configuration) object to convert the reading. Resolution A Lua script is required to convert the input to a temperature value. 1. Import the Lua script At the top of the script in Section 1: 2. Edit the ME.AV17 input to the input used. 3. Edit the ME.AV48 to the Analogue Variable used to display the value. At the bottom of the script in Section 3: 3. Edit the AIC number to the AIC used to convert the value. Download here the Import File Download here the Txt File
View full article
Picard Product_Support
‎2018-09-07 02:18 PM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
857 Views

MPM-UN Modbus connection polarity

Issue The modbus RS485 connectors on the MPM-UN are marked MOD A & B, the documentation does not state the polarity. Product Line EcoStruxure Building Expert Environment MPM-UN Modbus Cause Documentation does not state the polarity of the Modbus connectors. Resolution Connect the Modbus device to the A-B connectors on the MPM. Connect the positive lead to connector A and the negative lead to connector B.
View full article
Picard Product_Support
‎2018-09-11 01:41 PM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
912 Views

Lua Program for measuring EnOcean Signal Strength

Issue Lua Program for measuring EnOcean Signal Strength Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Cause Requirement to measure and alarm from the EnOcean Signal strength. Resolution Download either the txt file or c2g import file. The file is set to monitor 3 EnOcean devices, either copy the relevant sections to add more devices, or remove to reduce the number of devices. An AV is required for each EnOcean Device. In the Lua program, edit the EnOcean Device ID, this can be found in the "EnOcean Device Configuration" properties. In the Lua program, edit the AVs to those that are to be used. Edit the AV and add the ID in the description and any other description required. How the Lua program works: The Lua script is set to assign each AV an abnormal value (10000) after a time period in (3600) seconds. The EnOcean device will overwrite via the program the value in the AV when a value is received from the device. For an alarm, create an Event, set the high limit (9999) and a time period set to a value beyond that a signal is received from the EnOcean device. Set the low limit to -200. Notes: EnOcean devices send packets at varying times, some at change of state. The timer needs to reflect how often a packet is sent. Several Lua programs may need to be used and the EnOcean devices grouped with similar packet broadcast times. e.g. an infrequently used switch would be different to a temperature sensor.
View full article
Picard Product_Support
‎2018-09-11 07:30 AM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
916 Views

SED-T Temperature sensor Integration Tips

Issue Having difficulties integrating an SED-T stat with the MPM (Stat not being "learned" by the MPM) Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SED-T00 SED-TS0 SED-TH0 SED-THS Cause Installation manual does not provide enough information Resolution Commissioning tips and recommendations   Dip Switches: SED-T series stats come directly from production with all dip switches set to 0. The dip switches settings must be changed otherwise the device will not send any telegrams. Tip: When pairing an EnOcean Temperature Sensor with the MPM, always set at least one pin of the DIP switch to the ON position before learning it in. Otherwise the MPM will not display any readings regardless of dip switch configuration even if the Enocean ID had been populated in the EODC object. The workaround at this point would be to click on the learn button again, the device will be learned successfully when the “RSSI” value and a “Last Communication” time stamp are displayed.   Example on how to use the dip switches: If the dip switches are set to 1= OFF, 2 = ON, 3 = ON, 4 = OFF, the stat would wake up every 10 seconds and take a look at the values. if they changed, the stat will send a new telegram with the new value. if the value did not change however, the stat will go back to sleep until the next 10 seconds elapse (first iteration). If the value did still did not change before the 7th iteration, then the stat will randomly send a telegram with the unchanged value at any time between the 7th and the 14th iteration. that is a minimum of 10*7 = 70 seconds and maximum of 10*14 = 140 seconds.   Solar cell: When removing the unit from the box for the first time, its energy banks (super capacitor) need to be charged using one of the methods below in order to be able to learn the device. A minimum of 2.1VDC is required before the stat can wake up and send a telegram and Ideally, the Super cap voltage should be between 4 to 5Volts. Method 1: Power the sensor with 24VAC for 1 hour (3volts/hour) Method 2: expose the solar cell to light for x amount of time depending on the light source: 1- Room with LED panels: 24hr minimum charging time (0.1Volts/hour) 2- Lit room with day light: 3-4 hours minimum charging time (0.7Volts/hour) 3- Direct sunlight: 1/2 hour minimum charging time (3.5Volts/hour)   Battery: The 20mm coin cell battery does not charge the super capacitor, however it slows down the depletion of super capacitor once its charge drops below 2.1Volts.
View full article
Picard Product_Support
‎2018-09-11 08:22 AM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
  • Field Devices
1008 Views

How to access SE8000 series parameters

Issue Unable to access SE8000 parameters as shown in the user interface guide. Product Line EcoStruxure Building Expert Environment   SE8000 Cause Parameters to configure SE8000 are inaccessible Resolution To access SE8000, touch and hold the top middle screen until the thermostat display the SETUP menu. If the thermostat requests a password, please refer to your local customer care team for password combination.
View full article
Picard Product_Support
‎2018-09-10 10:18 AM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
1036 Views

SEC-TE (TE2) will not come online in an MPM controller

Issue When the TE2 has been added to an MPM controller and the required Zigbee setting entered, the controller will not come online. The TE2 has been setup and joined the Zigbee network shown by a solid blue light on the front. The settings in the MPM have been entered correctly and the number from the label on the TE2 has been used as the ID. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SEC-TE (TE2) Cause It has been seen that the Extended Node ID sticker on the back of the TE2 is missing or has incorrect digits. Resolution Use the comm log on the MPM by pressing the service button on the TE2 for 6 seconds. This broadcasts the TE2 Extended node ID. That ID can then be copied to the Zigbee setup for correct communication.
View full article
Picard Product_Support
‎2018-09-07 08:57 AM

Last Updated: Administrator CraigEl Administrator Sunday

Labels:
  • EcoStruxure Building Expert
958 Views

Unable to Show CO2 level in SE8300 Display

Issue It is required for some sites to show the actual CO2 level in the SE8000 display, but this configuration is not documented. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The SE8000 display does not have a default configuration option to show the CO2 level in the display. A special configuration is needed. Resolution The short message method is the only method possible to display CO2 levels at the moment. Type the following script in the "Description" of any of the lua programs of the SE8000 Room Controller: ME.CSV1 = ("CO2: "..ME.AV28.." ppm") The CO2 reading will be displayed below the date on the SE8000 Room Controller. The string can be found in the "Value" field of the "Short Screen Message Text" point (CSV1)
View full article
Picard Product_Support
‎2018-09-10 02:20 PM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
1058 Views

How to configure SE8600 for heat pump application

Issue Installation and configuration for SE8600 heat pump application Product Line EcoStruxure Building Expert Environment  SE8600 Cause Installation and configuration errors for heat pump application Resolution SE8600 terminal identification In typical HP application, you shall connect to following terminals below: Y2 = Compressor 2 | Y1 = Compressor 1 | G = Fan | RC = 24 Vac positive | C = Common << 24Vac common >> W1 = Auxiliary Heating stage | W2 = O/B = First stage heating | UI22 = Supply temperature sensor | UI23 = Outdoor temperature sensor Depend on specification document, the application may require addition controls and connections. Application shall be set to: HP for heat pump From winter to summer season, high BP is the outdoor temperature value ABOVE which the system transfer from auxiliary heat <> and maintain heating setpoint with the heat pump << default 32°C >>. Temperature shall be set per system geographical localization. From summer to winter season, low BP is the outdoor temperature value BELOW which the system transfer from heat pump <> and maintain heating setpoint with the auxiliary heat << default -24.5°C >>. Temperature shall be set per system geographical localization. * Outdoor temperature sensor shall be installed   Heat pump reversing valve operation O: energize valve in cooling operation << default position >> B: energize valve in heating operation Heat pump system
View full article
Picard Product_Support
‎2018-09-10 10:24 AM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
1160 Views

Mass firmware upgrade on multiple MPMs (bulk upgrade)

Issue How to upgrade remote MPMs with a Canbus, Zigbee network. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager MPM Cause Cannot connect to an MPM directly to perform a firmware upgrade Resolution This procedure explains how to perform a firmware upgrade on multiple remote devices at once, in order to save time and standardize the firmware versions across your deployment. This process will induce traffic on the network, therefore it is recommended that this procedure be performed after-hours or when it is less likely to disrupt normal operations. Step 1: Verify your monitor Manager's firmware version Ensure monitor MPM has the same or higher firmware version than the the version intended to be installed on the remote MPMs. Highlight the MPM in the Network Panel on the left side of your screen and either click on the "About" button or navigate to CFG1 object to verify firmware version. Step 2: Download and rename the firmware file The firmware can be downloaded from the Exchange then firmware file must be renamed "upgrade.bp" Step 3: Upload the firmware file to your Manager Choose the File Manager tab and click on the “Upload File” icon. A dialog box will open to select the firmware file on your local PC. Browse to the correct file and select it. Click the “Upload” button to send the file from your computer to the controller. When the file upload is completed, the file will be shown in the Upload Manager list.   Step 4: Initiating the remote upgrade Inside the File Manager panel, either right-click on the firmware file that was just uploaded and select “Add to all” to copy the same file to all the remote nodes, or drag and drop the file from the left panel onto the desired Manager on the right panel. The file will be displayed under each of the remote nodes (or a single node if the file was copied using drag and drop) under the Network panel, on the right side of the window.   In order to initiate the file transfer to the remote nodes, click the Start button. The status will change to “In Progress” and you will be able to follow the progress of each node in the Network panel. Once the file transfer is complete, the remote nodes will reset and perform the firmware upgrade. Step 5: Verify the firmware version of the remote nodes You can verify that the upgrade process completed successfully by highlighting the remote node in the left panel and then select the “Controller Configuration” (CFG1) object. The version # will be displayed in the bottom section.
View full article
Picard Product_Support
‎2018-09-10 06:53 PM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
1133 Views

SEC-TE/SED-0 does not join the MPM’s ZigBee network and does not go online

Issue SEC-TE (TE2) smart terminal controller / SED-0 (DA2) smart wireless actuator will not come online in an MPM controller. Product Line EcoStruxure Building Expert, Field Devices Environment SmartStruxure Lite Multi-Purpose Manager Smart Controllers Cause The Zigbee network configuration parameters in the MPM have been entered incorrectly. Resolution The application version of the SEC-TE/SED-0 must be determined before proceeding forward. Sticker on device should read V13 or V14. To check/modify the current settings, navigate to the "ZigBee Configuration" object (ZBC) under the MPM. For Application Version 13: Stack profile should be set to "Custom" and Security profile should be set to "None." For Application Version 14: Stack profile should be set to "ZigBee Pro" and Security profile should be set to "Home Automation."
View full article
Picard Product_Support
‎2018-09-06 09:35 AM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
  • Field Devices
1222 Views

How to change setpoint from a BMS and SE8000 vice versa

Issue Unable to change set point from the thermostat when adjusting the value from a BAS Product Line EcoStruxure Building Expert Environment Smart Struxure Lite Cause Misconfiguration of the object and BACnet priority level Resolution 1)     When discovering the object from the BMS, it will integrate as; type: numeric point | Property ID: Present value | Name: Occupied cool Setpoint as an example. The variable will be for reading only the actual value set.   2)     To change values from the BMS and thermostat, the object shall be configured as follow: ·        Type: numeric WRITEABLE ·        Enabled: True ·        Property ID: RELINQUISH DEFAULT   From the thermostat, If the value is highlighted in RED by going to set point page 1/2, the object is misconfigured repeat step 2  
View full article
Picard Product_Support
‎2018-09-10 10:21 AM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
1305 Views

Uploading Database files to an MPM (Cloning)

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How can I clone an MPM? How can I upload config.db to an MPM? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Unable to upload config.db to an MPM Resolution An MPM can be cloned from Building Expert by exporting default.db from one MPM and importing it to another (using the "Export Database" and "import Database" buttons) Note: Allow MPM a few minutes before attempting to access Building Expert. MPM will reboot automatically and install Database files. If it is necessary to clone the system configuration objects as well, refer to the procedure below: This procedure show you how to upload the Database to an MPM. To download a backup of the database, refer to MPM database information. Power up the MPM and ensure either its IP address can be pinged or Building Expert is accessible. In address bar of browser, enter 10.50.80.3/test.html. (assuming IP address of MPM is set to default) In Remote Path field of File Upload section, enter config.db. Click Browse and Navigate to the backup config.db file and select it. Click Submit Query. Wait for {“success”: true} to show before you proceed. Note: Uploading the config.db file first does not cause the MPM to reboot; which is why it is uploaded first On Browser, click to return to previous page. In Remote Path field of File Upload section, enter default.db. Click Browse and Navigate to the backup default.db file and select it. Click Submit Query. Wait for {“success”: true} to show before you proceed. Allow MPM a few minutes before attempting to access Building Expert. MPM will reboot automatically and install Database files. Note: MPM must not powered off during this time In address bar, enter 10.50.80.3 to connect to Building Expert and validate Database upgrade is correct.
View full article
Picard Product_Support
‎2018-09-10 06:57 PM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
1310 Views

SER8000 series room controllers communications options

Issue SER8000 series room controllers communications options Environment SER8000 series room controllers Cause Integration to SER8000 room controllers via Modbus is required.  Resolution Currently, the SER8000 series room controllers communications options are Zigbee Pro or BACnet MS/ TP . Refer to the SER8300 datasheet.  To communicate on Modbus RS-485, an option would be to use the multi purpose manager ( MPM-UN ) as a gateway device.    * Updated July 2015 As per Product Annoucement PA-00428, the SE8000 with firmware 1.3 can now act as a Modbus slave using the RS-485 port. 
View full article
Picard Product_Support
‎2018-09-11 06:27 AM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
  • Field Devices
1301 Views

SSL and Graphical Programming

Issue Issue1: Unable to use some of the function blocks in the Graphical Editor when creating a graphical program. Issue2: Unable to find some of the function blocks in the Graphical Editor Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Description of each function block is not available in Building Expert Resolution Resolution 1: A detailed explanation of each function can be found in the StruxureWare Building Expert Graphical Block Programming User Guide. Resolution 2: Upgrade MPM firmware to 2.16
View full article
Picard Product_Support
‎2018-09-11 12:28 PM

Last Updated: Administrator CraigEl Administrator Thursday

Labels:
  • EcoStruxure Building Expert
1234 Views
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 12
  • Next »
Labels
  • Andover Continuum 2,194
  • Automated Engineering Tool 4
  • CCTV 54
  • EcoStruxure Access Expert 95
  • EcoStruxure Building Advisor 7
  • EcoStruxure Building Expert 231
  • EcoStruxure Building Operation 1,623
  • EcoStruxure Security Expert 261
  • EcoStruxure Workplace Advisor 1
  • Field Devices 706
  • Project Configuration Tool 26
  • Satchwell BAS & Sigma 473
  • Satchwell MicroNet 256
  • Security Expert 1
  • TAC IA Series 1,802
  • TAC INET 1,462
  • TAC Vista 2,050
  • « Previous
  • Next »
Top Contributors
  • Product_Support
    Product_Support
  • DavidFisher
    DavidFisher
  • Cody_Failinger
    Cody_Failinger
See More Contributors
Related Products
Thumbnail of EcoStruxure™ Building Operation
Schneider Electric
EcoStruxure™ Building Operation
2

Related Forums

  • Field Devices Forum
Previous Next
Invite a Colleague
Found this content useful? Share it with a Colleague!
Invite a Colleague

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practices
  • Experts Leaderboard
  • Contact Support
 
  • twitter
  • facebook
  • linkedin
  • youtube
  • blog
  • instagram
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account..

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Privacy Notice Terms of Use Customize Preferences
© 2022, Schneider Electric