Issue Utilizing Equalization and an error code appears, indicating the File Master is unable to add an article (Error Code: 80044E34). Product Line TAC I/NET Environment I/NET Seven Cause The file InetEqzCr.dll needs to be manually registered. Resolution Open the Windows Command Prompt (CMD). Change the directory to: C:\Program Files\Inet Seven\ Run the following command: regsvr32 ineteqzcr.dll Close or exit the Command Prompt. Restart I/NET. Demote all clients and the File Master. Re-promote the File Master and then the clients. Equalization should now work correctly. Warning Ensure you run the command with administrative privileges. Incorrect registration may cause system instability.

Issue Not all features are seen when a BMS platform is viewed using remote control software e.g. RealVNC Product Line Andover Continuum, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Remote Tools: RealVNC, TeamViewer, LogMeIn, UltraVNC, etc. Cause Remote control software may not fully render graphical elements or interactive UI components of BMS applications. This is often due to: Graphics acceleration limitations UI rendering differences between local and remote sessions Security or permission restrictions in remote sessions Example: When using RealVNC to access the SmartStruxure License Administrator, the dropdown menu for adding license details may not appear, even though it functions correctly in a local session. Resolution Local Verification: Run the BMS application directly on the host machine to confirm full functionality. Remote Software Settings: Enable full desktop rendering or mirror driver (if available). Disable any performance optimizations that reduce UI fidelity. Alternative Access Methods: Use Remote Desktop Protocol (RDP) instead of third-party remote tools. Consider web-based access if supported by the BMS platform. Additional Notes These issues are not specific to one remote control tool; they may occur across various platforms.

Issue Can a single transformer be used to power both full-wave and half-wave devices, such as an AS-P controller and a DuraDrive actuator? Product Line Field Devices, EcoStruxure Building Operation, Andover Continuum, Satchwell MicroNet, TAC INET, TAC Vista Environment Full-wave and half-wave devices Cause There may be a need to simplify power distribution by using a single transformer for multiple device types. Understanding Rectifier Types Full-Wave Rectifiers Function: Converts both halves of the AC waveform into DC. Components: Uses four diodes in a bridge configuration. Efficiency: More efficient than half-wave rectifiers, providing a smoother DC output with less ripple. Half-Wave Rectifiers Function: Converts only one half of the AC waveform into DC. Components: Uses a single diode. Efficiency: Less efficient, resulting in higher ripple in the output voltage. Resolution Yes, a common transformer can be used to power both full-wave and half-wave devices provided the following conditions are met: External Isolation Transformers Non-isolated, connected devices of varying rectifier types require their own external isolation transformers. Use external isolation transformers for each device if there is doubt regarding whether an installation may cause equipment damage Transformer Sizing: Ensure the transformer’s VA rating exceeds the combined power requirements of all connected devices. Undersized transformers can lead to voltage drops, overheating, or device malfunction. Installation Guidelines: Before installation, refer to the document titled “Guidelines for Powering Multiple Actuators From a Common Transformer - Integration Guide.” Isolation & Compatibility: Confirm that devices do not interfere with each other’s operation when sharing a transformer. Avoid connecting devices with incompatible grounding or isolation requirements.

Issue Prior to XBuilder 5.1.1, it was not possible to change the Xenta Server type in an existing XBuilder project. This limitation made it difficult to migrate projects between different Xenta Server models without losing links, bindings, or configurations. Product Line Satchwell BAS & Sigma, Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Server XBuilder 5.1.0 or earlier Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause Earlier versions of XBuilder (prior to 5.1.1) did not support changing the Xenta Server type directly within the project’s network pane. This limitation required a manual workaround to migrate projects between different server types. Resolution Option 1: Upgrade to XBuilder 5.1.1 or Later If possible, upgrade to XBuilder 5.1.1 or newer, which allows direct modification of the target device type: Save the Project Locally: If the project is stored in a Vista database, open it in XBuilder. Go to File > Save As and save the project to your local machine. Reopen the Project: Close XBuilder. Reopen XBuilder and load the saved project from your PC. Change Target Device: In the Project menu, select Change Target Type... Choose the desired Xenta Server model from the drop-down list. Option 2: Manual Transfer (If Upgrade Is Not Possible) This method allows transferring an XBuilder project to a different Xenta Server while preserving graphics and object bindings. Ensure the target server supports the same or better Menta and User Graphic capabilities and can handle the existing network types. Example: Migrating from Xenta 555 (with LonWorks and Modbus networks) to Xenta 731. Step-by-Step Instructions 1. Create the New Xenta Server in Vista Open the Vista database containing the Xenta 555 project. Right-click the Xenta 555, select Edit to open the XBuilder project. In Vista, create a new Xenta 731 (name it similarly but not identically to the 555). 2. Transfer the LonWorks Network In Vista, drag and drop the LON network from the 555 to the 731. Right-click the 731, select Edit to open its XBuilder project. Rename the default folder in the System pane to match the top-level folder of the 555 project. In the 731 project, right-click the LON object in the Network pane and select Refresh Network from TAC Vista. 3. Transfer the Modbus Network In the 555 project: Right-click each Modbus device, select Edit Device Template. In the Device Editor, go to File > Save As... and save the template. In the 731 project: Recreate the Modbus network using the saved templates. 4. Transfer System Objects In the 555 project: Right-click each object under the top-level folder and select Copy. In the 731 project: Right-click the top-level folder and select Paste. Repeat for all objects and folders (note: selecting a folder includes all nested items). Do not copy the top-level folder itself; it cannot be pasted. Note: Graphics bindings are preserved. Reference paths are automatically updated (e.g., TAC_Xenta_555 becomes TAC_Xenta_731 ). However, some bindings (e.g., Time objects) may break and need to be manually rebound. 5. Final Steps Close the 555 project. In Vista, delete the Xenta 555. Generate the 731 project. When prompted to copy original TGML files, select Yes. Download the project to the Xenta 731. Tip: If the 555 project only contains a Modbus network, a similar process can be followed for standalone projects. Additional Notes Ensure compatibility between source and target servers regarding network types and resource capabilities. Always back up your projects before performing any migration.

Issue What are the NEMA or IP ratings for a specific product? Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment All devices Cause Users often need to know whether a product is protected against: Water ingress Intrusion by foreign objects (e.g., dust, fingers) Resolution To determine a product’s protection level, refer to the Degrees of Protection document, which includes: IP Rating Chart NEMA Enclosure Rating Chart 🔹 Understanding IP Ratings An IP rating consists of two digits: First digit: Protection against solid foreign objects Second digit: Protection against water Examples: IP20: Protected against fingers (≥12.5 mm), no water protection IP10: Protected against objects up to 50 mm, no water protection If a product datasheet does not specify water ingress protection, the second digit defaults to 0. 🔹 Typical Building Products Many building automation products: Prevent insertion of fingers (≥12.5 mm) Do not offer water protection → Common rating: IP20 📎 Attachment Degrees of Protection.pdf (Includes full IP and NEMA charts)

Issue When using a Windows PC with Microsoft Visual Studio installed, an unexpected error message appears referencing Just-In-Time (JIT) Debugging. This can interrupt normal operations and confuse users unfamiliar with debugging tools. Product Line Andover Continuum, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating System Cause Visual Studio includes a feature called Just-In-Time Debugging, which attempts to launch the debugger when a program crashes or encounters a critical error. If enabled, this feature can interfere with other applications or workflows by prompting unexpected debug dialogs. Resolution To disable Just-In-Time Debugging, follow these steps: Open Visual Studio. Go to the Tools menu and select Options. In the Options dialog box: Expand the Debugging section. Select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, uncheck the relevant options: Managed Native Script Click OK to apply changes. Note: Disabling JIT debugging modifies a registry key. You must have Administrator privileges to make this change.

Issue How to estimate the thermal load (in BTU/hr or Watts) that your controllers and equipment will produce. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Applicable to all electrical equipment used in building automation systems. Cause Understanding the thermal load is essential for: Sizing air conditioning systems Ensuring proper ventilation Avoiding overheating in enclosures Not all equipment datasheets provide thermal dissipation values, so manual calculation may be necessary. Resolution You can estimate the thermal load using the power consumption of each device. Formula To convert power (in Watts) to thermal load: BTU/hr = Power (W) × 3.412141633 Watts = Power (W) (already known) Note: 1 Watt = 3.412141633 BTU/hr Example Calculation Using the Continuum AC-1 I/O module: Power consumption: 2.6 W (without attached reader) Thermal load: BTU/hr = 2.6 × 3.412141633 = 8.87 BTU/hr Watts = 2.6 W If the reader is powered by the AC-1, include its power consumption in the total. International Units Reference Unit Conversion 1 Watt 3.412 BTU/hr 1 BTU/hr 0.293 Watts Additional Notes Use this method for any device where power consumption is known. For grouped equipment, sum the total wattage before converting. Consider using an online calculator for quick conversions.

Issue Continuum 1.9x and above may fail to install correctly on domain-joined machines. A common error during installation is: "You must have local NT administrative privileges to run this application." Product Line Andover Continuum, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Windows 7, 8, 10, 11, Server 2016 and later SQL 2005, 2008, 2012 and later Cause Microsoft SQL installations require elevated local administrator privileges. Domain accounts often lack these rights due to group policies or security restrictions. A local administrator account is required to complete the installation successfully. Resolution Resolution: Create a Local Administrator Account 🔹 Windows 7 / 8 / 10 (Classic Method) Open Control Panel → Administrative Tools → Computer Management Navigate to Local Users and Groups → Users Right-click in the right pane → New User Enter a username and password Uncheck User must change password at next logon Check Password never expires Click Create → Close Right-click the new user → Properties → Member Of tab Click Add → Type Administrators → Check Names → OK 🔹 Windows 10 / 11 (Modern Method) Open Settings → Accounts → Family & other users Under Other users, click Add someone else to this PC Select I don’t have this person’s sign-in information → Add a user without a Microsoft account Enter a username and password After creation, click the account → Change account type Set to Administrator → OK 🔹 Windows Server 2016+ Open Server Manager → Tools → Computer Management Go to Local Users and Groups → Users Right-click → New User Fill in the details and assign to the Administrators group as above 🔹 Command Line (All Versions) Run the following commands in Command Prompt (Admin): net user LocalAdmin P@ssw0rd123 /add net localgroup Administrators LocalAdmin /add Replace LocalAdmin and P@ssw0rd123 with your preferred username and password. 🔐 Additional Notes Ensure the account is local, not domain-based. You may need to disable UAC temporarily for installation, but re-enable it afterward. For Server OS, PowerShell can be used for automation if needed.

Issue The network interface card (NIC) on a desktop or laptop shows no link LED activity, indicating no network connection. Product Line Andover Continuum, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating System Devices with built-in or external NICs (Network Interface Cards) Cause The NIC may have power management features enabled. These features can automatically disable the NIC under the following conditions: No network activity is detected Battery power is low Battery connection is intermittent This behavior is designed to conserve power but can result in the NIC appearing inactive or disconnected. Resolution To resolve this issue, disable the NIC's power management settings: Open Device Manager. Expand the Network Adapters section. Right-click your NIC and select Properties. Go to the Power Management tab. Uncheck the box that says “Allow the computer to turn off this device to save power.” Click OK to apply the changes. Additional Notes This issue is commonly observed on laptops running on battery power. Disabling power management may slightly reduce battery life but ensures consistent network connectivity.

Issue Startup programs can slow down system boot time and cause application conflicts if loaded in the wrong order. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Windows XP, Vista, 7, 8, 8.1, 10, 11 Cause Applications configured to launch at startup may: Increase boot time Cause system instability or delays Load in an incorrect sequence, affecting performance Resolution Windows XP, Vista, 7 Click Start → Run Type msconfig and press Enter Go to the Startup tab Uncheck items you want to disable Click Apply → OK Restart your computer 🔹 Windows 8, 8.1, 10, 11 Press Ctrl + Shift + Esc to open Task Manager Click the Startup tab Right-click any item and choose Disable Restart your computer for changes to take effect 💡 Tip: Only disable items you recognize. Disabling essential services may affect system functionality. Additional Notes Disabling startup items is useful for troubleshooting slow boot times or software conflicts. For persistent issues, consider using tools like Autoruns from Microsoft Sysinternals for deeper analysis.

Issue How is a subnet defined, and what role does it play in IP networking? Product Line EcoStruxure Access Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, TAC I/NET Environment This explanation is based on principles outlined in TCP/IP Network Administration by Craig Hunt, published by O’Reilly & Associates, Inc Cause Subnetting is a method used to divide a larger IP network into smaller, more manageable segments called subnets. This segmentation helps optimize IP address usage, improve routing efficiency, and enhance network security and organization. Resolution What Is a Subnet? A subnet (short for subnetwork) is a logical subdivision of an IP network. It is defined by applying a subnet mask to an IP address, which determines how the address is split into: Network portion – identifies the specific network. Host portion – identifies individual devices (hosts) within that network. How Subnet Masks Work A subnet mask is a 32-bit binary pattern that accompanies an IP address. It uses binary values to indicate which part of the IP address refers to the network and which part refers to the host: A bit set to 1 in the subnet mask means the corresponding bit in the IP address is part of the network. A bit set to 0 means the corresponding bit is part of the host. Example IP Address: 192.168.1.10 Subnet Mask: 255.255.255.0 (binary: 11111111.11111111.11111111.00000000 ) CIDR Notation: /24 This means: Network Address: 192.168.1.0 Broadcast Address: 192.168.1.255 Usable Host Range: 192.168.1.1 to 192.168.1.254 CIDR Notation Modern networks often use CIDR (Classless Inter-Domain Routing) notation to define subnets. CIDR expresses the subnet mask as a suffix (e.g., /24 ), indicating the number of bits used for the network portion. Common CIDR Blocks CIDR  Subnet Mask Hosts per Subnet /30 255.255.255.252 2 usable hosts /24 255.255.255.0 254 usable hosts /16 255.255.0.0 65,534 usable hosts Additional Notes Subnets are local constructs: They are meaningful within the internal network and typically not visible to external networks unless explicitly routed. Subnetting supports hierarchical addressing, which simplifies routing tables and improves scalability. Proper subnetting is essential for network performance, security segmentation, and efficient IP address management.

Issue Unable to connect to a Link or Site in I/NET Seven. Product Line TAC I/NET Environment I/NET Seven Cause The user interface requires specific steps to initiate a connection, which may not be immediately intuitive without prior experience. Resolution To connect to a device or site in I/NET Seven, follow these steps: From the main menu, select Connect. A summary list of available link devices or sites will be displayed. Note: A dash ( - ) next to a device name indicates it is currently unavailable for communication. An asterisk ( * ) indicates that the controller name or type has changed. Highlight the desired link device or site from the list. Select OK to initiate the connection. Once connected, the status bar at the bottom of the screen will display the connected levels. Warning Important: Ensure that the selected device or site is available and correctly configured before attempting to connect. Misconfigured or unavailable devices may result in failed connections or unexpected behavior.  

Issue How to be redundant with your intelligent Building Management System (iBMS) Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell Sigma, Security Expert, TAC INET Environment Existing intelligent Building Management System Open Mind High Availability Solutions (Deprecated by manufacturer) everRun MX ztC Edge Cause In engineering, redundancy is the duplication of critical components of a system with the intention of increasing the system's reliability. To be redundant with an intelligent Building Management System (iBMS) would take on two possibilities. Have an alarm on critical points alerting personnel who move into action quickly replacing control boards or devices in the event of failure. Have secondary backup controllers which upon failure, which are used to control devices resuming functionality. This is accomplished through programming the BAS with event sequences triggered from alarms or flags noting the failure. Redundancy capabilities and feasibility are site specific. Ascertaining failure in boards, points, or devices is crucial to creating secondary measures to keep seamless processes going and resume with functions.   Error detection and correction with maintenance is often the best practice for preventing failure. Worn components are the leading cause of failure, followed by a lack of planning and consideration in the protection of electrical components through power surges or failures.   For the database, backups including automated backups for MSDE, SQL Express, and Full SQL are available. For further information on database backups and options, take a look at Microsoft SQL Management Studio. For Host Computer backups, look at adding a secondary computer which replicates the database and can capture transactions and messages should a failure with the primary host computer take place. Also work with the local IT department to keep machines up to date, safe, and clean of 3rd party applications which may interfere with integrity. Schneider Electric’s building management systems are designed such that building control continues even when controller to server communication is disrupted. The BMS server is home to a database of alarm and historical data, as well as system parameters and programs. When a server or its network connection fails, the collection of data from building controllers halts until the problem is resolved. For data critical applications, this solution provides an environment capable of preventing the data loss that results from these types of failures.  Although we do support its use with EcoStruxure Building Operation, Security Expert, Continuum, I/NET, Vista, Sigma, and I/A Series as a disaster recovery solution, we do not provide direct support for EverRun. Resolution For Open Mind High Availability Solutions guide please look at the following link; Open Mind High Availability Solution guide For everRun MX solution guide please look at the following link; everRun MX guide For ztC Edge solution guide please look at the following link; ztC Edge guide   

Issue Need the UL Listings for Xenta Product Line Product Line TAC IA Series, TAC INET, TAC Vista Environment Xenta Cause UL Listings for Xenta Product Line Resolution Go to Exchange Online and log in Search for "TAC Vista UL Listings" (Example, Click Here) You can find more information in Xenta Hardware UL 864 Listing.

Issue What are System Messages and how to stop them from coming into AMT. Environment All versions of I/NET Seven Cause System Messages provide information about events occurring in the system. Resolution A message can be generated when a point changes state, goes into alarm or even when a user logs on or off to the system. There are several things that the user needs to keep in mind. The set up and programming can be seen in https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp Chapter 3 System Messages.

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue Need to confirm the correct part number to upgrade I/NET Do I need to pay for the I/NET software to upgrade the site? When can I use a SEAT license? What are the rules / definitions for using SEAT / SITE Licenses with I/NET? Product Line TAC INET Environment I/NET Software I/NET 2000 I/NET Seven to 2.4x Cause Confusion with part numbers and license restrictions within I/NET software offering.  Resolution  Ordering information is usually contained within each of I/NET's Product Announcements. These are found on The Exchange Download Center as well as on Software and Firmware compatibility matrix for older versions of the traditional product lines. When upgrading from a “minor” revision, upgrades from v2.40 are free. All you need is the new version of v2.4x software which can be downloaded at no charge from the Buildings Business Extranet website. To download TAC I/NET Seven software, refer to Downloads and Schneider Electric software, tools, documents, and tips. Upgrades from pre-2.4x versions (i.e. v2.3x and below) are paid upgrades. Standard upgrade prices are the same whether upgrading from I/NET Seven v2.31 or I/NET 2000. When upgrading, all host PCs must be upgraded to the same version.  Upgrade / New Ordering part number information can be found in How many software versions of I/NET Seven are there? For information that needs to be provided during the ordering process or if you have an issue with the Site License key refer to License or CD Key Issues. I/NET Seven Software Definitions Site Licenses SEVENHVAC SEVENMAX SEVENSEC Definition of a SITE: “A building or collection of buildings at single or multiple locations owned and operated by ONE end user, upon which I/NET is installed.” Seat License: SEVENSEAT Definition of a SEAT “A license for an additional PC at a SITE as defined above, irrespective of configuration i.e. Remote Client, Filemaster, Equalized Client etc.”

Issue How many software versions of I/NET Seven are there? Part number License Environment I/NET Site Cause What I/NET licenses and what part number are available? Resolution Upgrade orders can be placed using the following part number: P/N: INETSEVEN24U TAC I/NET Seven Software CD TAC I/NET Seven Getting Started - TCON298 Software License Agreements TAC I/NET Seven Software Box New software orders can be placed using the following part numbers: SEVENMAXR - HVAC & Security site license, w/ CD SEVENHVACR - HVAC only site license, w/ CD SEVENSECR - Security only site license, w/ CD SEVENADDHVAC - Add HVAC, site license only SEVENADDSEC - Add Security, site license only SEVENSEATR - HVAC & Security license for 1 workstation, w/ CD, site license required SEVENSEAT3 - HVAC & Security license for 3 workstations, w/ 3 CDs, site license required SEVENSEAT5 - HVAC & Security license for 5 workstations, w/ 5 CDs, site license required SEVENMANUAL - Manual set, 3 volumes. No CD You will be provided with a CD Key only. You can download the installation files or ISO images from the Buildings Business Download Center at the link below. Search for "inet CD" or "inet iso" respectively. https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp

Issue Can I set up Auto Dial Auto Answer (ADAA) on a Host without using a 78041 Tap? Environment I/NET site Cause Can I set up Auto Dial Auto Answer (ADAA) on a Host without using a 78041 Tap? Resolution Yes. I/NET 2000 allows the host workstation to emulate a 78041 Tap. (TCON 209, 2-15)