Building Automation Knowledge Base

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue When doing a conversion from TAC Vista with LNS Network, to EcoStruxure Building Operation, what system should handle the addressing of the devices? What does the Network property “Shared LNS and SBO network” mean? Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista Conversion Tool Cause In a TAC Vista system, running as LNS system, the network is marked as Protected in TAC Vista. This means that all addressing is handled via the LNS system. Resolution After a conversion from TAC Vista with LNS network, to EcoStruxure Building Operation, a flag is set in the Network properties, named “Shared LNS and SBO network” which means that the LonWorks network is shared between LNS and EcoStruxure BMS. LNS is used for network management, such as handling addresses and Lon bindings. LNS has the ownership of the network. EcoStruxure Building Operation is used for downloading application and configuration to the controllers. It does not write in the address table of the Lon device.  This flag should not be set manually.

Issue Unable to Request License in Vista 5.1 using a "Vista 5" license. Product Line TAC Vista Environment Vista Server Cause Upgrade from Vista 5.0 to 5.1 Resolution Unlike previous Vista 4 Software, upgrading from 5.0 to 5.1 is not a free upgrade. You must purchase a Vista 5.1 license or upgrade license. Also if the site has a maintenance agreement the license will be provided through that agreement.

Issue What TAC Vista 5 license is needed to communicate with TAC 9000, TAC 6501, TAC 6505, TAC 6580 or TAC 6585?   Product Line TAC Vista Environment Vista Server Cause The communication module for these types of controllers are not included in the TAC Vista server license  Resolution You need a System 7 license

Issue Why do we get different settings when TAC Vista is running as a Service compare to started normally? Product Line TAC Vista Environment Vista Server Cause When TAC Vista is running as a Service, it is using "System user", and not the same user that is logged in. Resolution Verify that the system user have correct settings to be able to run TAC Vista as a Service. Under Region and Language, under the tab Administrative, you find Current language for non-Unicode programs, and also a button named Change system locale...

Issue Will the old, black engineering (inhouse) USB dongle work with new versions of TAC Vista? Part Number: 000885000 Part Name: 1YEAR VISTA INHOUSE Product Line  TAC Vista Environment  Vista server Cause Compatibility with new versions of TAC Vista.  Resolution The engineering / inhouse dongle for Vista 5.x will work with any Vista 5 version. That includes 5.0.X and 5.1.X.

Issue Which operations are the different authority levels in Vista able to carry out? Product Line TAC Vista Environment Vista Server Vista Workstation Cause A user in TAC Vista have an authority level which give the user right to perform different operations and commands.  Resolution User: (Read) . gives the authority to read objects, object attributes/values and view alarms.Default username/password = user/user Field manager: (Read Write) gives the authority to read and write object attributes / values, view and acknowledge alarms. The only object attribute which is possible to write is the so called default attribute, usually the value for the object. He/she may also acknowledge and change Time Charts..Default username/password = field/field Operations manager: (Change) .gives the authority to read and write object attributes/values and view, acknowledge, create and delete objects, disable and remove alarms. It also gives the authority to download/upload and perform operations for physical units. At this level it is possible to write all the object attributes for an object, not only the so called default attribute. However he/she has no access to functions that impact upon system security..Default username/password = manager/manager System manager: (Full Control) .gives the same authority as Operations manager and also the authority to change authority to units/objects and handle global objects..Default username/password = system/system

Issue Is it an option to get an Engineering dongle that does not expire?   Part Number: 000885000 Part Name: 1YEAR VISTA INHOUSE Part Short Description: Vista In-house Subscription for internal personnel only. Includes in-house dongle, which allows Vista 5.X software to run without any license file. Part Long Description: Vista 5 Vista In-house: * 1 year in-house subscription for Schneider Electric's and partners' internal personnel only. * Includes the in-house dongle, which allows Vista 5.X software to run without any license file Product Line TAC Vista Environment Vista Server Cause Though the part name implies that this will only work for 1 year per the original intention of having a "subscription", this was long abandoned. Resolution The Engineering Dongle has no expiration.

Issue Getting the below error message in TGML graphic. TGML Graphic Alert: TypeError: getCurrentTargets is not a function. (cmd#16)   Product Line TAC Vista Environment Vista Workstation Cause A Javascript tag in the TGML file has called an invalid function. Resolution Determine which script tag is generating the error. When did the error occur?  When the page loaded?  When a value changed?  When the user clicked?  Did it happen once or multiple times?  These questions can help you narrow down which script has thrown the error. Save the graphic under a different name.  Delete portions of the graphic until the error clears.  The component that was removed holds the offending script. The cmd# syntax is indicating which line of the script has the error.  Launch the script editor by clicking the "..." button next to the script Content attribute.  In this example, go to line 16 of the code. The text after TypeError: indicate the offending function.  In this example getCurrentTargets is not a function.  The correct function is getCurrentTarget (without the s). Correct the invalid function.

Issue A Vista workstation remote need to go thru a firewall when connecting to the Vista server will this work? Product Line TAC Vista Environment Vista Workstation Cause Workstation is using DCOM to communicate with the Vista server, DCOM is using port 135 initially but then a random port is used. Workstation will contact the server on port 135 but then the server will respond on a random port. This makes it very hard to use workstation through firewalls (it is difficult to open a port when that port number is not known). .   Resolution It is possible to via registry settings limit DCOM to use a range of 100 ports. But usually it is hard to get the IT department to open 100 ports. The way that people usually go through firewalls is using a extra Vista server which is communicating via TCP on port 45612 through the firewall and then connect the workstation to this Vista server, if the server is empty it doesn't cost a extra license.

Issue After a PC crash the customer needs to merge a old Vista log database with a new one, is this possible? Product Line TAC Vista Environment Vista Server Cause There is no function in TAC Vista for merging Log databases. The logdata is saved in a SQL database and to merge two SQL databases a SQL management tool is needed along with special SQL scripts. Resolution it is very hard and needs to be done by R&D. When it has been done in the past, the customer has paid for this service.

Issue When a trend log is opened up from Vista Workstation, there are no values or information in them. The trend logs are empty. Product Line TAC Vista  Environment Vista Server Cause The computer or user permissions do not allow Vista to create new directories. Resolution Check the $queues folder in the Vista database. If the $queues does not have the insertevents and insertlogvalues folders underneath it then create these folders manually. Now check the trend logs in Vista Workstation again, all of the trend logs should show up.

Issue If a constant is set to public (meaning it can be edited by the user from the front end) then it can only be used once in a Menta application. Options > Constants Table will show you which constants are set to public. Any attempt to use them more than once will result in the following error: Tam32 Public constant used more than once: Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Typically a public constant is being used because the simplicity of a simple block is desired. A delay block may be used on three different fan commands and the user desires all of them to have the same delay attribute. Resolution To use one value for multiple simple blocks, the functionality of those simple blocks will have to be recreated using other Menta blocks until a single PVR can be sent to multiple HFBs. For example, instead of a delay block, some configuration of trigger and pulse blocks could delay the output and a PVR could be used to set the length of the delay. Note: Non-public constants can be used multiple times in simple block parameters and expressions. For example, "pi" could be defined as 3.1415926535 and used in multiple equations. It's just public constants that cannot.

Issue How to identify what ports are being used on a PC. Product Line All product Lines. Environment Any Windows OS Cause Running multiple applications on the same PC without managing TCP/UDP port assignments can lead to conflicts. Resolution TCPView will help you identify all ports and services to each application. Download from Microsoft's website http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx Detailed instructions are available at the site.

Issue Opening the Vista SmartStruxure Interface setup, found in the status box, message "service not found" is displayed. Product Line EcoStruxure Building Operation Environment TAC Vista server Vista SmartStruxure interface Cause Some dll may be missing causing the service could not start. Resolution Manually run the VistaInterface execution file. By default TACVistaSmartStuxureInterface.exe file is stored in C:\Program Files\Schneider Electric\TAC Vista SmartStruxure Interface 1.0.5. Double click on the TACVistaSmartStuxureInterface.exe file, if the service could not be started, it will pop out an error message window. If it is a dll file missing, can find the corresponding dll on the internet, and solve this issue. If the error message shows some other error, please make a copy of the error message and contact the local support team for further assistance.

Issue When opening an OGC graphic using Vista Webstation as a window inside StruxureWare Webstation, the OGC graphic shows "Loading..." with a small cross in the upper left corner, and the graphic never loads. Product Line EcoStruxure Building Operation Environment TAC Vista Webstation Building Operation Webstation   Cause The authentication in the communication between the browser and Vista Webstation is based on sessions and cookies. Due to a security setting on some sites, the initial cookie can not be set in the browser, and the authentication between the OGC graphic page showed in the browser and the web server therefore fails. If the graphic is opened in full screen (see below) or in a new window it will load, and subsequently all OGC graphics will work until the browser is restarted. Button to open the graphic in full screen Resolution On each PC that needs to access the OGC graphics using StruxureWare Webstation do the following: 1. Open Internet Explorer settings by clicking the gear in the upper right corner 2. Click "Privacy" and then "Sites" 3. Write the address of Vista Webstation (e.g. http://ip_address/webstation), click "Allow" and "OK" 4. Restart Internet Explorer   Note: This solution also applies to following issue; After clicking  a Vista Webstation url (direct link to a TGML graphic) in SBO Webstation from a Windows Server 2012 PC using Internet Explorer 11, Vista Webstation is expanding to fill the entire screen (it doesn't stay in the right hand window of SBO Webstation)

Issue Is it possible to upgrade TAC Xenta 401 and TAC Xenta 300 HW1 to latest system version? Product Line EcoStruxure Building Operation  Environment TAC Xenta 401 TAC Xenta 301 TAC Xenta 302 Cause Whenever possible, upgrading to the latest system version will give you all of the latest product fixes and enhancements. Resolution You can upgrade TAC Xenta 300 as well as TAC Xenta 401 to any system version BUT you cannot use HW1 in EcoStruxure Building Operation. All HW versions can be upgraded for use in TAC Vista Classic system.

Issue A TAC Xenta programmable controller has issues, and more information is needed to analyze what is happening in the controller. Product Line EcoStruxure Building Operation Environment TAC Xenta 280 TAC Xenta 300 TAC Xenta 401 XentaErrorLogViewer Cause The TAC Xenta 280, 300 and 401 series has an internal Error Log, that in some cases could give more information about the way the device is acting, storing restart reasons etc. Resolution The XentaSystemErrorLogViewer is used to read out the internal error log file from a TAC Xenta 280, 300 or 401 device. The XentaSystemErrorLogViewer is a program that runs in your PC, and you have to connect to the TAC Xenta device by the use of a serial cable. You must have at least the same version number of the XentaErrorLogViewer as the device you want to read the information from. Please note that the XentaSystemErrorLogViewer program only works with released version of the TAC Xenta 280, 300 or 401 devices. 1. Download XentaSystemErrorLogViewer 2. Install the program 3. Connect the TAC Xenta to the PC using the TAC Xenta programming cable. Refer to the cable guide for further information. 4. In "Preferences", select the COM port to which you connected the serial cable 5. Check "Write System Error Log to file" 6. Click "Get new information" 7. The information is written to "C:\Windows\Temp\XentaSystemErrorLogg.txt"

Issue The network card is not working on the PC.  Product Line Andover Continuum, EcoStruxure Access Expert, EcoStruxure Building Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series TAC I/NET, TAC Vista Environment PC Network Interface Card Cause Require a method to test the network card. Resolution Assuming you have the correct protocols loaded:- Open up a command prompt and type ‘ipconfig’(1) then press enter to get a list of the available network cards. Find the specific network card by name (2) Record the IP Address (3) assigned to the card, e.g. 192.168.5.90 If the card is unplugged (4) connect a network cable and start back at step 1 If the network card does not appear in Device Manager check the drivers are correctly installed for the card and when installed correctly start back at step 1. If the network card still does not appear it could be disabled.  In Network Connections right click the adaptor and select Enable (5) and start back at step 1. After these steps if the network card still does not appear when running ipconfig it is most likely damaged. If/when an IP Address is successfully obtained open a Command Prompt and type ping followed by the IP Address of the card, for example ping 192.168.5.90 (1). A functioning card will respond with 4 successfully replies (2) and the associated statistics (3) As additional information a good first step would be to "ping 127.0.0.1". This will not test a network card but indicates that the TCP/IP protocol is installed and functioning on the host PC.

Issue Licenses are becoming damaged repeatedly over time and/or licenses are going in to a disabled state. Product Line EcoStruxure Building Operation, TAC Vista Environment SmartStruxure License Administrator Virtual Machine Cause Damaged Licenses: If the license server / license administrator is installed on a virtual machine, the common reason for damaged licenses is that the MAC address of the virtual machine is not set to be static. Every time the MAC address changes, the license will become damaged. Disabled Licenses: This is usually caused when the license fails to complete a process such as a return or repair. This could be due to an intermittent internet connection or the process timed out while trying to communicate with the license server. Resolution Repair License with License Administrator The first step to take with a damaged or disabled license is to use the repair function in license administrator. Follow the steps from WebHelp topic Repairing an EcoStruxure Building Operation Software License. If the repair function does not work, then the license server will need to be reset.  Reset License Server (Unable to Repair License) Below are the steps to remove the damage or disabled licenses before reactivating the permanent licenses again: Put a SBO demo license on the site to get it back up and running right away. Locate the Entitlement ID and/or activation ID of the impacted licenses. Open a case with your local BMS support group and provide them this information. This information will be used to release the licenses to prepare them to be rehosted. There are then two potential methods to  reset the license server: Download and run the SBO License Server Reset tool from the Community Manually reset the License Server Stop the License Server. In the License Server application folder, remove all files:                 - File path for Windows 7, Windows 8.1, and WIndow 10: \ProgramData\FLEXnet                 - File path for Windows Server 2008 and Windows Server 2012: \ProgramData\FLEXnet   Start the License Server Reactivate the returned network licenses.   Note: When you reactivate all returned network license, new License Server .data files are created together with the activation of the first license. For more detail, reference WebHelp: Resetting the License Server.