Issue Startup programs can slow down system boot time and cause application conflicts if loaded in the wrong order. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Windows XP, Vista, 7, 8, 8.1, 10, 11 Cause Applications configured to launch at startup may: Increase boot time Cause system instability or delays Load in an incorrect sequence, affecting performance Resolution Windows XP, Vista, 7 Click Start → Run Type msconfig and press Enter Go to the Startup tab Uncheck items you want to disable Click Apply → OK Restart your computer 🔹 Windows 8, 8.1, 10, 11 Press Ctrl + Shift + Esc to open Task Manager Click the Startup tab Right-click any item and choose Disable Restart your computer for changes to take effect 💡 Tip: Only disable items you recognize. Disabling essential services may affect system functionality. Additional Notes Disabling startup items is useful for troubleshooting slow boot times or software conflicts. For persistent issues, consider using tools like Autoruns from Microsoft Sysinternals for deeper analysis.

Issue How is a subnet defined, and what role does it play in IP networking? Product Line EcoStruxure Access Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, TAC I/NET Environment This explanation is based on principles outlined in TCP/IP Network Administration by Craig Hunt, published by O’Reilly & Associates, Inc Cause Subnetting is a method used to divide a larger IP network into smaller, more manageable segments called subnets. This segmentation helps optimize IP address usage, improve routing efficiency, and enhance network security and organization. Resolution What Is a Subnet? A subnet (short for subnetwork) is a logical subdivision of an IP network. It is defined by applying a subnet mask to an IP address, which determines how the address is split into: Network portion – identifies the specific network. Host portion – identifies individual devices (hosts) within that network. How Subnet Masks Work A subnet mask is a 32-bit binary pattern that accompanies an IP address. It uses binary values to indicate which part of the IP address refers to the network and which part refers to the host: A bit set to 1 in the subnet mask means the corresponding bit in the IP address is part of the network. A bit set to 0 means the corresponding bit is part of the host. Example IP Address: 192.168.1.10 Subnet Mask: 255.255.255.0 (binary: 11111111.11111111.11111111.00000000 ) CIDR Notation: /24 This means: Network Address: 192.168.1.0 Broadcast Address: 192.168.1.255 Usable Host Range: 192.168.1.1 to 192.168.1.254 CIDR Notation Modern networks often use CIDR (Classless Inter-Domain Routing) notation to define subnets. CIDR expresses the subnet mask as a suffix (e.g., /24 ), indicating the number of bits used for the network portion. Common CIDR Blocks CIDR  Subnet Mask Hosts per Subnet /30 255.255.255.252 2 usable hosts /24 255.255.255.0 254 usable hosts /16 255.255.0.0 65,534 usable hosts Additional Notes Subnets are local constructs: They are meaningful within the internal network and typically not visible to external networks unless explicitly routed. Subnetting supports hierarchical addressing, which simplifies routing tables and improves scalability. Proper subnetting is essential for network performance, security segmentation, and efficient IP address management.

Issue Where can we find the LON xif files for SE72xx, SE73xx, SE76xx controllers? Product Line EcoStruxure Building Expert,EcoStruxure Building Operation,Field Devices Environment SE7200 / SE7300 / SE76000 Room Controllers Cause xif files are needed for LON applications. Resolution All LON related files for these controllers are available for download on The Exchange Download Center:   XIF files and plug-ins Resource files (DRF kit)

Issue Can you disable the wireless in StruxureWare Lite Environment StruxureWare Lite site with wireless devices Cause Does the MPM emit radio waves if the Enocean & Zigbee is not configured (enabled) in the controller set up pages Resolution ZigBee is a wireless communication protocol that uses a mesh network between devices. It operates on the 2.4GHz band and is divided in 16 channels. The Zigbee Pro protocol has error-correction and can dynamically add or remove nodes to the mesh without interrupting the communication. A MPM set as a ZigBee Coordinator creates a network (more or less like a wi-fi router) and a MPM set as a ZigBee router will join an existing network. As a rule of thumb the practical distances are around 150ft in building and 300ft open air but heavily depends on the obstacles around. Disabling ZigBee through the Communication Configuration (C2G1) object will prevent data exchange between this MPM and the rest of the network. It will not disable the radio module, which could still be connected to a network. EnOcean is a 'broadcast' type of protocol that operates on 3 frequency bands. North America is currently using 315MHz and will soon be replaced by 902MHz. Europe operates on 868MHz. As a rule of thumb, the practical distances are about 50ft in building but heavily depends on the obstacles around. There is no way to disable the EnOcean module, however if no device is added or no reference to EnOcean commands are used in the scripts, the module will not transmit or receive packets. More info on wireless deployments can be found here: https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue Installing a SE7652A5045P and want to add an outside air and supply air temperature sensor.  What type of sensor is accepted? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause Spec requirement Resolution The SE7000 series sensor can take any 10k ohm NTC thermistor (type 2). For a temperature/resistance chart, see page 6 in this guide. For a Schneider-Electric compatible sensor, see page 7.

Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue A newly installed program may fail to launch because it attempts to use a network port that is already in use by another application or service. How can current port usage on the host computer be determined quickly? Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell BAS & Sigma, TAC INET, TAC I/A Series, TAC Vista, Andover Continuum Environment Microsoft Windows Cause The program is trying to bind to a port that is already occupied by another process. Resolution   Open Command Prompt as Administrator Press Win + X → Select Command Prompt (Admin) or Windows Terminal (Admin). Run the following commands: View all active TCP connections with associated executables: netstat -a -n -p tcp -b​ Displays protocol, local/remote addresses, connection state, and the executable using the port. View active TCP connections with Process IDs (PID): netstat -a -n -p tcp -o  Use Task Manager to match the PID to the corresponding application. Check a specific port (e.g., port 80): netstat -a -n -p tcp -o | findstr :80 Filters output to show only entries using port 80.   Additional Tips Use Resource Monitor ( resmon ) for a graphical view of network activity. Consider using third-party tools like TCPView from Sysinternals for easier port monitoring.

Issue how to set a static IP address to a Windows Client to ensure consistent network communication, especially for services like file sharing, port forwarding, or hosting. Product Line EcoStruxture Building Operation Environment Windows 10 Windows 11 Windows Server 2016, 2019, 2022 Cause Why use a static IP? Prevent IP address changes that disrupt services Enable reliable access to networked devices Support port forwarding and firewall rules Simplify network management in server environments Resolution For Windows 10 & Windows 11 Method 1: Using Settings App Open Settings → Network & Internet Select Wi-Fi or Ethernet, then click your active connection Scroll to IP assignment → Click Edit Change to Manual, enable IPv4 Enter: IP address (e.g., 192.168.1.100 ) Subnet mask ( 255.255.255.0 ) Default gateway (e.g., 192.168.1.1 ) DNS servers (e.g., 8.8.8.8 , 8.8.4.4 ) Click Save Method 2: Using Control Panel Open Control Panel → Network and Sharing Center Click Change adapter settings Right-click your active adapter → Properties Select Internet Protocol Version 4 (TCP/IPv4) → Properties Choose Use the following IP address and enter the details Click OK to apply For Windows Server 2016, 2019, 2022 Method 1: Using Control Panel Open Control Panel → Network and Sharing Center Click Change adapter settings Right-click the network adapter → Properties Select Internet Protocol Version 4 (TCP/IPv4) → Properties Choose Use the following IP address and enter: Static IP (e.g., 10.1.4.120 ) Subnet mask ( 255.255.255.0 ) Default gateway (e.g., 10.1.4.1 ) DNS servers (e.g., 10.1.4.1 , 8.8.8.8 ) Click OK        Method 2: Using Powershell Get-NetAdapter New-NetIPAddress -InterfaceIndex <Index> -IPAddress <IP> -PrefixLength 24 -DefaultGateway <Gateway> Set-DnsClientServerAddress -InterfaceIndex <Index> -ServerAddresses <DNS1>,<DNS2> Replace <Index>, <IP>, <Gateway>, <DNS1>, and <DNS2> with your actual values.    

Issue The Windows Installer fails to complete the installation of an application. This may occur across various Windows operating systems. Product Line Andover Continuum, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Microsoft Windows Server 2003 Microsoft Windows Server 2003 R2 Microsoft Windows XP Windows 7 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows 8 Windows 8.1 Windows 10 Windows Server 2012 editions Windows Server 2012 R2 Cause Installation failures may result from: Corrupted system files Incomplete previous installations Conflicts with existing software Unsupported OS versions or outdated service packs Resolution For Windows 10: Use the official Microsoft Program Install and Uninstall Troubleshooter: 🔗 Launch Troubleshooter Note: This tool is not supported on earlier versions of Windows or Windows Server. For Other Windows Versions: Manual troubleshooting steps may be required: Run System File Checker (SFC): Open Command Prompt as Administrator and run: sfc /scannow Check Windows Installer Service: Ensure the service is running: Press Win + R , type services.msc , and locate Windows Installer Right-click → Start (if not running) Clear Temporary Files: Use Disk Cleanup or manually delete files from %temp% Review Event Viewer Logs: Look for installation-related errors under Windows Logs → Application Verify OS Compatibility: Confirm your OS version is supported by the application and has the latest updates. Additional Notes Always verify the official Microsoft support status for your OS version to ensure compatibility and security.

Issue A third party BACnet system is able to host  values from a SmartStruxure Lite MPM but an MPM does not seem able to host values from another BACnet system or device. Environment BACnet MPM-VA MPM-UN MPM-GW Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause SmartStruxure Lite Managers have full BACnet server capabilities, however BACnet client functionality is not native to the MPM and is currently only available through Lua programming. Resolution Integrating SmartStruxure Lite™ Managers with third-party BACnet server devices requires a BACnet client script. A sample script (download here) can be used to perform read and write operations to other devices via BACnet IP, however, a few tips and limitations must be taken into consideration before deployment on site. NOTE1: The delay at the beginning of the script (if scl.sysclock() > 90 then) must not be removed or modified. Otherwise, the MPM will keep rebooting endlessly and would require restoring its factory defaults before gaining access to Building Expert again. NOTE2 : The more points used in the script, The higher the MPMs CPU% Usage will be and the less responsive the MPM will be. Therefore, it is recommended to only read/write the necessary points and not all the points on the third party devices. Also, if some points are more important that others, the polling time can be increased to 60 seconds for example.   NOTE3: The more objects you have on the MPM, the less room you have for BACnet points. PGs, Trends and Events consume a substantial amount of CPU Usage so it is important to keep an eye on it as you add more points in the script.   NOTE4 : Run the script every 5 seconds or more if possible   Limitations: - Reading/Writing to Multi State Values (MSV) is not supported

Issue XIF and Device Resource files for the Schneider Electric SE7000 Series Room Controllers Product Line EcoStruxure Building Expert, Field Devices, TAC IA Series Environment SE7000 Series Room Controller Cause In order to commission Schneider Electric SE7000 Series Room Controllers into an LNS system, the XIF is required. Resolution LonWorks External Interface Files (XIF) SE72_73_PIR.XIF (80:00:10:55:00:04:04:20) SE76_PIR.XIF (80:00:10:55:00:04:04:21) SE76RH_PIR.XIF (80:00:10:55:00:04:04:22) Device Resource File for XIFs listed above. For Datasheets for the SE7000 Series Controllers, see Where to find datasheets and information on the SE7000/SE8000 series room controllers.

Issue In firmware 2.19.1, the MPM Modbus Generic Driver feature has been introduced with little to no explanation on how to use it Product Line EcoStruxure Building Expert Environment Multi Purpose Manager (MPM) Cause Sample CSV file not available on MPM Resolution In order to establish communication with a modbus device, a CSV (comma separated values) file of a certain format must be uploaded to the GMC1 object. Once uploaded the file will be visible in the drop-down list.   Requirements and Limitations Only holding registers are supported at this time (Modbus function codes 3 and 16) The CSV file mast be renamed Modbus_[label].csv where label is the name of the device or a label to help identification (e.g. Modbus_SE8000.csv) Write only registers are not supported It is not possible to use a more than 32 bits variable in write mode It is not possible to leave a blank column in CSV register configuration file except the last column It is not possible to create a continuous register table using different variable types   The CSV file must have the following format: modbus_addr,register_type,label,access,factor,unit Download example here (The text file can be viewed in a text editor but its extension must renamed to csv before uploading it to the MPM) modbus_addr: modbus register address (Decimal number between 1 and 65535) register_type: "uint" (UI16) "int" (SI16) "float" (F32) "ulong" (UI32) "int64" (SI64) "uint64" (UI64) label: name for this register, this will also be used to populate the associated object in the MPM Alphanumeric value between 1 and 32 characters. No special characters (comma, simple quotes, double quotes,%,&,@,#, etc.) access: read or read_write. read will only poll register based on driver availability (30 seconds typical) read_write will monitor for a change of value of the associated point, which will then generate a write event to the device with this new value factor: multiplier / gain Float number, typical between 0.001 and 65535. Typical use are factors of 10: (1,10,100, etc) This factor is multiplied when reading and is divided when writing.     unit: BACnet unit, used for the object units in the MPM. Number from the following list: 169 ampere square meters 3 Amperes 167 amperes per meter 168 amperes per square meter 55 bars 20 BTUs 50 btus per hour 117 btus per pound 24 btus per pound dry air 179 candelas 180 candelas per square meter 118 centimeters 60 centimeters of mercury 57 centimeters of water 79 cubic feet 84 cubic feet per minute 142 cubic feet per second 80 cubic meters 135 cubic meters per hour 165 cubic meters per minute 85 cubic meters per second 105 currency1 114 currency10 106 currency2 107 currency3 108 currency4 109 currency5 110 currency6 111 currency7 112 currency8 113 currency9 25 cycles per hour 26 cycles per minute 70 days 65 degree days celsius 66 degree days fahrenheit 90 degrees angular 62 degrees celsius 91 degrees celsius per hour 92 degrees celsius per minute 64 degrees fahrenheit 93 degrees fahrenheit per hour 94 degrees fahrenheit per minute 63 degrees kelvin 181 degrees kelvin per hour 182 degrees kelvin per minute 14 Degrees Phase 120 delta degrees fahrenheit 121 delta degrees kelvin 170 farads 33 feet 77 feet per minute 76 feet per second 38 foot candles 28 grams of water per kilogram dry air 155 grams per minute 154 grams per second 133 hectopascals 171 henrys 27 hertz 51 horsepower 71 hours 158 hundredths seconds 81 imperial gallons 86 imperial gallons per minute 32 inches 61 inches of mercury 58 inches of water 183 joule seconds 16 Joules 127 joules per degree kelvin 128 joules per kilogram degree kelvin 23 Joules/Kilogram Dry Air 147 kilo btus 157 kilo btus per hour 39 kilograms 186 kilograms per cubic meter 44 kilograms per hour 43 kilograms per minute 42 kilograms per second 129 kilohertz 122 kiloohms 17 Kilojoules 151 kilojoules per degree kelvin 125 kilojoules per kilogram 149 kilojoules per kilogram dry air 75 kilometers per hour 54 kilopascals 9 Kilovolt Amperes 12 Kilovolt Amperes Reactive 19 Kilowatt Hours 48 kilowatts 6 KVs 138 kw hours per square foot 137 kw hours per square meter 82 liters 136 liters per hour 88 liters per minute 87 liters per second 36 lumens 37 luxes 148 mega btus 130 megahertz 126 megajoules 152 megajoules per degree kelvin 150 megajoules per kilogram dry air 140 megajoules per square foot 139 megajoules per square meter 10 Megavolt Amperes 13 Megavolt Amperes Reactive 146 megawatt hours 49 megawatts 123 megohms 31 meters 164 meters per hour 163 meters per minute 74 meters per second 166 meters per second per second 78 miles per hour 2 Milliamperes 134 millibars 30 millimeters 59 millimeters of mercury 162 millimeters per minute 161 millimeters per second 145 milliohms 159 milliseconds 124 millivolts 132 milliwatts 72 minutes 68 months 7 MVs 153 newton 160 newton meters 187 newton seconds 188 newtons per meter 95 no units 172 ohm meters 4 Ohms 97 parts per billion 96 parts per million 53 pascals 131 per hour 100 per minute 101 per second 98 percent 143 percent obscuration per foot 144 percent obscuration per meter 99 percent per second 29 percent relative humidity 56 pounds force per square inch 40 pounds mass 46 pounds mass per hour 45 pounds mass per minute 119 pounds mass per second 15 Power Factor 102 psi per degree fahrenheit 103 radians 184 radians per second 104 revolutions per minute 73 seconds 173 siemens 174 siemens per meter 116 square centimeters 1 Square Feet 115 square inches 0 Square Meters 185 square meters per newton 175 teslas 21 Therms 22 Ton Hours 41 tons 156 tons per hour 52 tons refrigeration 83 us gallons 89 us gallons per minute 8 Volt Amperes 11 Volt Amperes Reactive 5 Volts 176 volts per degree kelvin 177 volts per meter 18 Watt Hours 47 watts 189 watts per meter per degree kelvin 34 watts per square foot 35 watts per square meter 141 watts per square meter degree kelvin 178 webers 69 weeks 67 years

Issue Site looking for a sample program to monitor the thermostat and alarm if it stops updating the temperature. Environment AS PE Script MPM EnOcean Cause Documentation Resolution Write a PE script to monitor the temperature and alarm as necessary. Click HERE for sample PE Script program.

Issue Need to verify whether specific network ports are open, as certain ports may be blocked. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment TCP/IP Communication Command Prompt Telnet Command Cause Suspected network port blockage affecting communication between devices or applications. Resolution You can check if a port is open using the Telnet command in Command Prompt. ⚠️ Note: Telnet uses the TCP protocol only. It cannot be used to test UDP connectivity. 📌 Command Syntax: telnet [domainname or IP] [port] [domainname or IP] – The server's domain name or IP address. [port] – The port number the server application is listening on. 🧪 Examples: telnet 192.168.0.20 9001 → Closed port: Displays a "connect failed" message.   telnet 192.168.0.20 9003 → Open port: Displays a blank screen.   🚪 To Exit Telnet Session: Press Ctrl + ] Type quit and press Enter. 📝 Note: Telnet may be disabled by default on some machines. Refer to Microsoft's documentation for instructions on enabling Telnet.

Issue Need to download the XIF and NXE files for a SVEA Lon I/O Module DR-N-3D1M (0-10V) module, but having difficulty locating these files on the Extranet. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC Vista Environment SVEA XIF NXE Cause The difficulty in locating these files, is due to them being identified by their article number, in this case DR-N 3DIM. This number was used when these were classified as the SVEA devices. The Schneider version is now known as MTN881001, and not DR-N 3DIM. Resolution The Schneider Electric (MTN881001) files are located on The Exchange Download Center Download the XIF / NXE files for the SE MN881001 Download the XIF / NXE files for the SVEA DR-N 3DIM Note: It appears that although these devices are both classified as Lon I/O Module 1-10V, the XIF / NXE files are different.

Issue Which models of the SE7300 series room controllers can be used with the SC3000 series relay packs? Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7300 series Room Controllers Cause The SC3000 series relay packs allows existing line voltage wiring between the fan coil unit and temperature controller to be re-used. Only certain models of the SE7000 series room controllers can be used with the relay packs.  Resolution The SER7300 is used with the SC3000. Refer to F-27797 SER7300 and SC3000 Series datasheet. Refer to the F-27777 SC3000 Series datasheet to select the appropriate relay pack for your application.  SE7000 series Room Controllers documentation can be found on The Exchange Download Center.   

Issue Where can I find the SE7000 Room Controller LonMaker Plug-Ins and device resource files? Environment SE7000 Series Room Controller Cause Plug-ins and device resource files required for interface into LON network management tools (e.g. Echelon LonMaker, etc.). Resolution The files are available for download from the Exchange Extranet.

Issue What is the unit load of SE8300 that will help me to count how many SE8300 controllers that can be added on AS ComA and ComB Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SER8300 room controller SE8300 room controller Automation Server Cause Documentation does not state the unit load of the SE8000 range Resolution The Generic application note AN01 can be applied with answers to the transceiver interface attributes below. The SE8000 range use the ADM4850A transceivers which are a failsafe transceiver (not requiring bias) and reduced 1/8 UL load. In addition the 100K local bias resistors have been eliminated and therefore the 1/8 UL of the transceiver would be the total UL presented to the bus by the SE8000.   Transceiver Xcvr Unit Load Xcvr Failsafe Adaptor Circuit Bias Circuit Bias Load Total Unit Load Isolated 485 Bus ADM 4850A0 0.125 Yes None None 0.125 Yes** ** Unlike the normally recommended interconnection of the communication common/reference (ground) terminal on all bus devices such as documented in the generic application note for the isolated RS485 bus interfaces, the Viconics bus should be operated with the communications REF (reference) terminal open on each SE8000 and not connected to the bus shield wire, or to any other circuit. Based on the above the total number of devices can be calculated as 32/0.125 = 256 The BACnet MSTP standard specifies that the address range for BACnet master devices is 0-127 and therefore an Automation Server is limited to 127 devices per com port (254 total per AS) so this should effectively be the limiting factor.   Also check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange.

Issue Product specifications and application details for the SE 7000 or SE 8000 range of room controllers are required. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE8000 • SSL SE7000 Cause Full details of the products are required. Resolution The best source of information is in the online Product Selection: Room Controller Selector Tool This tool will allow you to select the correct unit for your application, then from the different tabs you will be able to see: Product Overview, Spec's, Dimensions, related accessories and to download the required documentation from the Links tab. Note: The installation guide can be downloaded from the Links tab and contains detailed application setup, product specification and dimensions. For BACnet versions of the controllers the PIC's statements can currently be downloaded from the Viconics section of the BTL official site using the corresponding VT7xxx part number, see link: BTL Listings for Room controllers Note: The SE8000 and SE8300 Series BTL Certification Listing is anticipated for late 2015.