Building Automation Knowledge Base

Issue The MPM controller does not adjust the clock automatically when Daylight Saving Time (DST) period occurs. Product Line EcoStruxure Building Expert Environment SmartStruxureLite Multi-Purpose Manage Cause DST settings in the MPM are configured for North America. Canada and United States: Daylight saving time begins on the second Sunday of March and ends on the first Sunday of November Europe: Daylight saving time begins on the last Sunday of March and ends on the last Sunday of October Resolution In Firmware 2.15, DST properties can be configured in the Controller Configuration Object (CFG1) and/or configuration page. DST start and end configuration on month, week, weekday, hour and offset can be set. If using a firmware version older than 2.15, a script can be used to correct the issue. The script can be found here: Daylight_Saving_Time_DSC.lua

Issue General use of the Wireshark program. Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Ethernet Networks Cause General Information on using WireShark. Resolution Wireshark is an Ethernet packet analysis programme, Which can be downloaded from: Latest version available from Wireshark Locally stored version 1.0.9 Installing Wireshark If necessary, unzip the WireShark executable file to a suitable location on the PC/Laptop you wish the programme to be installed on. Run the executable file and follow the on-screen instructions. Rules for capturing LAN traffic using Wireshark: Do not use a switch or router to connect the LAN capture PC to the network as these will filter important network activity that you will need to see. You will want to capture everything that is passing over the network at the point of concern. Usually, this means tapping into the ethernet at the Controller or controllers, that is having an issue. midBit-Technologies-LLC-10-100 is an example of a device that can be used to easily tap into the network to take the capture. The monitoring PC must see all traffic from the controller's point of view. The monitoring PC can be connected in either two ways: Connected to the network at the controller The customers IT department can mirror all the network traffic from the controllers port to another port the PC can be connected to. If connected to the network at the controllers, the connection must be made through a true ethernet hub. A hub will not selectively filter important network traffic as a switch or a router will do. More information on what a "true ethernet hub" can be found at http://wiki.wireshark.org/HubReference There are however some switches that feature port mirroring, please see How to Configure a NETGEAR Prosafe Plus Switch for Mirroring. If connected to a mirrored port, the port must mirror 100% of the network traffic to and from the controller. No filtering should be done. Once a complete capture file has been obtained it can be filtered after the fact using WireShark or EtherReal. Using Wireshark Run WireShark Start a trace by choosing the "Capture" menu and then select "Interfaces" Choose the appropriate interface. Generally, this can be identified by its IP Address, but if not, then the packets increasing are an indication. Press the "Start" button. The trace will start and will be similar to the following screenshot. After an appropriate time, the trace can be stopped by selecting "Capture" menu and "Stop" To save the capture file, choose "File" menu and "Save As".

Issue Will the Multi-Purpose Manager (MPM) act as a BACnet IP BBMD?   Product Line EcoStruxure Building Expert Environment Site using BACnet and one or more  SmartStruxe Lite Multi-Purpose Manager (SSL MPM)  Cause Can the MPM act as a BBMD Resolution The MPM cannot act as a BACnet Broadcast Management Device (BBMD), but it can be a foreign device to another BBMD BACnet protocol includes broadcast traffic which does not pass through on-site routers. For BACnet devices to network across a wide area or across multiple separate sites connected by the Internet, it is necessary to register the BACnet devices with a Schneider BBMD using the Foreign Device Registration function in Building Expert. For a Multi-Purpose Manager (MPM) running Building Expert to function as a BACnet device, when being managed remotely over a standard TCP/IP network, it must be configured as a Foreign Device. It must also be registered on an Automation Server (AS) on the remote network that acts as a BBMD. Once done, BACnet devices can send messages to the BBMD, which are translated by the BBMD so they can pass over a standard on-site router. Then BBMD forwards the messages to the appropriate destination MPM controlling the Devices for which the BACnet messages were originally intended. Then the MPM translates the messages received over the network from the BBMD into standard BACnet messages and passes them on to the intended Devices as if they were direct BACnet messages. This Foreign Device Registration feature allows a single user with a StruxureWare Building Operations (StruxureWare Building Operation) terminal to remotely oversee multiple disparate sites simultaneously using BACnet, without having to install expensive direct connections to each site. You must have Firmware release version 2.9 or higher installed on your Manager to use Foreign Device Registration function. Here is the BACnet-Specifications-PIC-Statement.pdf And the  explanation on how to setup the DR-ForeignDeviceRegistration.pdf

Issue What NEMA or IP rating is a specific product? Environment All devices Cause Is a product protected against water and access by foreign objects? Resolution The Degrees Of Protection document details both the IP rating and NEMA Enclosure charts. The IP rating is made up of 2 digits, the first is the level of protection to foreign objects, the second is the level of protection to water. If a product does not specify any rating for water ingress in it's datasheet then the the second digit will be 0. The first digit relates to the size of a foreign object that can be inserted into the product. Typically many Buildings products will not allow the insertion of a finger (12.5mm approx' 1/2") and offer no water protection, so they would be rated as IP20, however it would be IP10 should they have holes of up to 50mm (approx' 2").

Issue Lookup table for the AIC Analogue Input Configuration for different sensors. What types of sensors can be used with the MPM controller? Product Line EcoStruxure Building Expert Environment Multi Purpose Manager AIC Cause A lookup table is required for a sensor that is not listed in the AICs. What sensors can be used? Resolution For the Satchwell range (new generation or T range) STP660, STC600, STR600 series. Note the engineering output is Celsius.   For the TAC range STP100 series, STC100, STR100 series, STD100 series. Note the engineering units is Celsius.   For the Andover range STP500 series, STC500, STR500 series, STD500 series. Note the engineering units is Celsius.   AIC 1 to AIC 10 are empty Analogue Input Configurations, the remainder are pre-configured as below. For 10K Type II in Celsius use AIC 11 For 10K Type II in Fahrenheit use AIC 12 For 10K Type III in Celsius use AIC 13 For 10K Type III in Fahrenheit use AIC 14 For 1K PT1000 RTD Platinum in Celsius use AIC 15 For 1K PT1000 RTD Platinum in Fahrenheit use AIC 16 For 1K PT100 RTD Platinum in Celsius use AIC 17 For 1K PT100 RTD Platinum in Fahrenheit use AIC 18 For 1K NI1000 RTD Nickel in Celsius use AIC 19 For 1K NI1000 RTD Nickel in Fahrenheit use AIC 20

Issue How to manage the trend files stored on the SmartStruxure™ Lite Manager flash memory. Examples and guidelines for the FTP transfer of trend files. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) 2.4.3 and above Lua program Cause All data points collected by a TL object are saved in a text file stored on the SmartStruxure™ Lite Manager SD memory card (which has a storage capacity of 2 GB). This file is accessible at [ipaddress]/root/data/trend.csv. The trend.csv file contains the log of all TL objects on a SmartStruxure™ Lite Manager. It logs new data until it reaches a size of ~10 MB, when it will be renamed trend_date.csv for backup. A new trend.csv file will be created to record the new data.  In the context of your application, it may be of interest to retrieve the trend.csv file from the SmartStruxure™ Lite Manager for analysis.   It is also important to remove these excess trend files since there is a risk of filling the SD card on the Manager. An example of storage requirements are listed below: A Manager with 10 trend logs recording data every 10 minutes will record ~50 kB of data each day, for a total of ~350 kB per week. A Manager with 20 trend logs recording data every 30 seconds will record ~2 MB of data each day, for a total of ~14 MB per week. Resolution The simplest way to automate this process is to use a Lua script to initiate a FTP file transfer to an FTP server on an event of your choice. The example shown in the application note below, the file transfer is initiated by a SmartStruxure™ Lite scheduler. Once the file is transferred to the FTP server, you can rename the file to create a backup. Data collection will then continue in a new and empty trend.csv file. This way, any new transfer of the trend.csv file to the FTP server will be a complement of the preceding file. This application note discusses the management of the trend files stored on the SmartStruxure™ Lite Manager flash memory, and provides examples and guidelines for the FTP transfer of these files. Lua script examples can be found here

Issue LonWorks Zone Controller SE7200F5545E Environment Site requiring information or literature regarding this zone controller Cause Cannot find information on: Part Number: SE7200F5545E Part Name: ZNCTRL LONWORKS 2X0-10V PIR Part Short Description: LonWorks Zone Controller :2 Analog 0-10V Outputs, PIR Cover Installed. Part Long Description: LonWorks Zone Controller:2 Analog 0-10V Outputs with PIR Cover Installed   Resolution Please find the following guides: SE7000 Series Room Controller Brochure SE7200 Series Room Controller Data Sheet SE7200 Room Controller with Integrated PIR Motion Sensor Data Sheet PIR Ready SE7200 Series Installation Guide SE7200 and SE7300 Series LonWorks Integration Manual

Issue Unable to determine whether the Enocean device in hand is compatible with MPM controllers Unable to add more devices to a MPM controller Product Line EcoStruxure Building Expert Environment Multi-Purpose Manager Cause Some pre-configured icons in the "Add Devices" list have a name but do not have a specified Enocean profile or vice versa. Resolution The Following devices are embedded in the MPM firmware and require no scripts to integrate with an MPM. All Devices in the below list (except for Enocean relay) are outbound devices (i.e. devices that are only able to send telegrams to other devices) MPM Sub-device list Description Compatible Schneider-Electric Products CO2 Sensor A5-09-04 CO2 Sensor SR04 CO2 (LSS442510) (868MHz) Door/Window Sensor D5-00-01 Single Input Contact SED-WDS-U-5045 (902MHz) 10020032 (LSS10020032) 10020042 (LSS10020042) 10020047 (LSS10020047) Double Rocker Switch F6-02-01 Light and Blind Control – Application Style 1 EDRPU-W-EO (902MHz) 10020048 (LSS10020048) (868MHz) Enocean Relay Inbound profile   Enocean Switch Light and Blind Control – Application Style 2 ESRPU-W-EO (902MHz) 10020049 (LSS10020049) (868MHz) Enocean Thermostat Obsolete   KeyCard Switch F6-04-01 Key Card Activated Switch SED-KCS-U-5045 (902MHz) Light Sensor A5-06-01 Light Sensor Range 300lx to 60.000lx 10020047 (LSS10020052) Light Sensor A5-06-02 Light Sensor Range 0lx to 1.020lx SED-LLS-U-5045 (902MHz) LSS10020053 (868MHz) Motion Sensor A5-07-01 Occupancy Sensor with Supply Voltage monitor SR-MDS Bat SED_CMS_U_5045 (902MHz) Thermostat A5-02-05 Temperature sensor Range 0°C to +40°C SED-T00-U-5045 (902MHz) 10020046 (LSS10020046) 10020033 (LSS10020033) Thermostat A5-04-01 Temperature & Humidity sensor Range 0°C to +40°C and 0% to 100% SED-TH0-U-5045 (902MHz) 10020041 (LSS10020041) SR04 rH Thermostat A5-08-01 Light, Temperature and Occupancy sensor Range 0lx to 510lx, 0°C to +51°C and Occupancy Button SR-MDS Thermostat A5-10-03 Room Operating Panel: Temperature Sensor and Set Point Control SR04 P (LSS226172) Thermostat A5-10-05 Room Operating Panel: Temperature Sensor, Set Point and Occupancy Control SED-TS0-U-5045 (902MHz) Thermostat A5-10-10 Room Operating Panel: Temperature and Humidity Sensor, Set Point and Occupancy Control SED-THS-U-5045 (902MHz) Thermostat A5-10-12 Room Operating Panel: Temperature and Humidity Sensor and Set Point SR04P rH(LSS252331) Thermostat A5-10-19 Room Operating Panel: Humidity, Temperature Set Point, Temperature Sensor, Fan Speed and Occupancy Control   -The maximum number of devices added to each MPM is 49 -The maximum number of EnOcean devices added to each MPM is 49 -The maximum number of EnOcean devices with the same EEP added to each MPM is 49 .This only applies to firmware 2.13.1 and later, the limit for previous firmwares is 20. An Exception is the following limits for devices/widgets per MPM 20 EnOcean Switches 20 EnOcean Relays 4 EnOcean Thermostats The Devices in the next table do not have a pre-configured icon in the devices list, however, scripts can be used instead and can be found below (Please read PDF first) Enocean Scanner Enocean device driver Valve driver Enocean profiles supported in script EnOcean Equipment Profile (EEP) Description Example of Compatible Devices (EEP A5-38-08) Central Command Gateway Plug-in 15 Amp 120V 902Mhz 5-Wire 6A Relay 24V 902Mhz 3-Wire 6A Relay 120/240/277V 902Mhz (EEP A5-11-01) Lighting Controller 15A-20A 120/277/347V 902Mhz (inbound profile: A5-11-01) 15A 120-277V 902Mhz (inbound profile: A5-11-01) (EEP A5-10-04) Temperature Sensor, Set Point and Fan Speed Control Thermokon SR04PS (EEP A5-02-14) Temperature Sensor Range -20°C to +60°C Thermokon SR65TF (EEP F6-03-01) 2 to 4 Rocker Switch (Light and Blind Control) Push-button, 2-gang (EEP A5-20-1) Battery Powered Actuator Thermokon SAB02/SAB05     Din Relay 1 channel (inbound profile: F6-02-02)     PWM 230V valve driver (inbound profile: A5-02-05) PWM 24V valve driver (inbound profile: A5-02-05)

Issue What does that controller/device look like Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Site with TAC or Schneider Electric Controller(s) Cause Questions concerning what a controller looks like, or if there are no labels on the controller which help identify. Are photographs or drawings available? (This is an article in progress. Have one that is not listed? Please help by taking a good picture(s) and including or send to Product Support) Resolution I/NET: 7728 7728 Left side 7728 Right side  7790 7790 side 7790 older model  7790 older model side  7798C Top 7716 7920 7920 side  MR-AHU MR-AHU left side MR-AHU right side P8UI8DO Expansion board  SCU1284 SCU1284 side Continuum: ACX5720 ACX5720 Open CX9702  b4920 b4920 Open BCX1 BCX1 open i2-600 Series i2.600 Series Open  i2_850 i2_850_Open i2_887_L_115  i2_920 i2_920_open CX9400 with three 32s and two 16s in 8 card rack CX9400 CPU front CAD Drawings for the Continuum controllers are also available on The Exchange Download Center: Link Here.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution View the attached video.   Use the link to the original post in Area360 to get written instructions.

Issue Need information on securing a building automation system. Environment Best practices Cause End user has requested assistance for their IT department to secure the building automation system. Resolution Click here to get a copy of Best_Practices_for_Securing_an+IBMS_WP.pdf,  a white paper written by Schneider' Electric's Buildings BU IT Security Group. This also located on the Download Center here

Issue The PID controller object provided as part of the MPM software does not allow for any means of programmatic override i.e. forcing the loop output to 0%, 100% or other user defined position.  If you force the referenced Manipulated Variable (output) to a particular position by programmatically disconnecting it from the PID object, there can be a large overshoot when the PID output is reconnected.   Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) Cause If you force the referenced Manipulated Variable (output) to a particular position by programmatically disconnecting it from the PID object,  the PID controller will be 'open loop' and any integral parameter will wind up the output to its max or min position.  This can cause a large overshoot when the PID output is reconnected.   Resolution One option is to write a Lua script that forces the Controlled Variable and the Setpoint Reference to receive the same value when you override the loop output. This would freeze the output of the PID controller and prevent any integral wind up. There would still be a 'bump' when you remove the override, but it should be reduced.   Another option is to replace the PID controller object with a Lua script that provides the same the same functionality but with the addition of an override mode. You can find a sample Lua script here

Issue Require a Lua script for using DIM modules Environment SmartStruxure Lite Cause Using a Digital Input Module and Lua script is required to view the Inputs. Resolution For Sontay's DIM4 module download the script here. For Sontay's DIM6 module download the script here. For AXIO's DIM module download the script here. For a generic DIM module download the script here. The voltage received at the AI may need tuning. Copy and paste the text into a Lua program and create the Binary Values (BV).

Issue How to add Basic Authentication header to SendWebRequest function in Script RESTful Web Services Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause A 3rd party web service requires basic authentication for HTTP requests to ensure that data is requested securely, otherwise, the request will be rejected with an "Authorization Error".   Resolution Basic Authentication is a type of Authorization Request Headers, which transmits credentials as user-id/ password pairs, encoded using Base64, as defined in RFC 7617 - The 'Basic' HTTP Authentication Scheme (ietf.org).  Follow the below steps to create a Basic Authentication header in Script RESTful Web Services: Combine the User ID and the Password with a colon ex. "aladdin:opensesame". Encode the resulting string in base64 using script function to base64 encode a string posted in the Community or using the online encoder as Base64 Encode and Decode - Online, ex.  "aladdin:opensesame" will be "YWxhZGRpbjpvcGVuc2VzYW1l" after Base64 encoding. Construct SendWebRequest header in the following format:  Authorization: Basic <credentials>, as below example:  Headers= "Authorization: Basic YWxhZGRpbjpvcGVuc2VzYW1l"'User ID=alaadin Password=opensesame Resultstring= SendWebRequest(BaseUrl,Method,ContentType,Headers,Message) Note: Basic Authentication is not a secure method of user authentication unless used in conjunction with HTTPS/TLS, as the user ID and password are transmitted as clear text. User ID and Password are Base64 encoded but Base64 can be easily decoded.  For more information refer to Script RESTful Web Services WebHelp and Authorization - HTTP | MDN (mozilla.org)

Issue ISO 9001 certificate for Schneider Electric Buildings Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices,Other, TAC INET, TAC Vista Environment Management Certification Certificate for the Design and Manufacture of Building Management System Controllers, Devices and Electronic Systems Cause ISO9001 certificates are sometimes requested for different projects. Resolution Download the ISO 9001:2015 certificate here.

Issue Once the occupied cooling and heating setpoints are written from a BMS, the user is not able to change the setpoint from the room controller Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment Automation Server Enterprise Server SE8000 Series Room controller Viconics branding VT8000 Series Multi Purpose Manager (MPM) BACnet Cause By default, the occupied setpoint value is written to Room Controller with priority level 16 by the BACnet front end. Attempting to change the setpoint locally using the up and down arrows on the SE8000 Room controller will not be allowed since the Room controller uses the relinquish value internally (priority 17) which will be automatically overwritten by the BACnet front-end. Resolution The work around is to release the BACnet front-end control over the BACnet object using a LUA4RC script. The script can be uploaded using one of the following two methods: 1 - Uploader Tool A USB cable is required to upload the script. The uploader tool can be downloaded from the Exchange Download Script Download Uploader Tool   2 - BACnet The script can also be directly uploaded via BACnet using the "Description" field as shown in the image below if (ME.AV92 == 6 or ME.AV92 == 7) then ME.AV39_PV[16] =nil ME.AV39_PV[10] =nil ME.AV40_PV[16] =nil ME.AV40_PV[10] = nil ME.AV92_PV[17] =0 end Where, ME.AV92 is the Keyboard value ME.AV39 is the Occupied Heating Setpoint ME.AV40 is the Occupied Cooling Setpoint Using this method, the script can be uploaded to multiple SE8000 Room Controllers by following the steps in Bulk Lua4RC upload via BACnet (Mass upload) For more information about Lua4RC, refer to the Lua4RC Programming Guide

Issue Simple Modbus Lua Script Product Line EcoStruxure Building Expert Environment Lua Programming Cause Simple script to test Modbus function Resolution In each of the samples, the following needs to be observed: The Modbus port is closed and opened with the port settings. The samples can be combined but the port is only set once. The settings for the Modbus RS485 port requires an address, in this instance 99 is used. This must be different from the slaves. The nnn.MOD1 must be left unchecked so that it is not enabled. This will allow the Lua script ModbusB to work. For added functionality the "Print" command is used. The "print" command provides added functionality indicating a successful read / write in the output window. If the result = 0 then the read / write is successful. Anything else is an error code. Contact Product Support. The value = is the value that is either read in or written dependant on the function used. The following samples provide simple read / write functions.: Coil Registers Digital Input Registers Holding Registers Input Registers 32bit Floating Point

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue SE8000 Best Practices Product Line Field Devices, EcoStruxure Building Expert Environment SE8000 Cause Best Practices for commissioning SE8000 room controllers Resolution The following information has been contributed by a field engineer and their experience to assist others in commissioning the SE8000 device. It brings together or provides leads to various articles that can be found on the Download Center. SE8K Programming Tutorial v1.1

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Validation of SSL Certificate does not work Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Space-Logic Server (AS-X) Cause Cloud Connectivity makes use of the Baltimore CyberTrust Root Certificate for communication to the cloud, and often this certificate is not updated due to lack of maintenance routines on the Windows Server. Resolution Run Windows Update: On the server running the ES/EC, run Windows Update and make sure the Operating System is updated to the latest maintenance version available. Manually update certificate:  On the server running the ES/EC, go to https://curl.se/docs/caextract.html using a web browser and follow the instructions to download a collection of the most commonly used certificates on the web that are up to date. Click on the start-menu, type in ”certmgr” and press enter. Navigate to Trusted Root Certification Authorities/Certificates Under Trusted Root Certification Authorities, right-click the Certificates folder and select ”All Tasks > Import…” Follow the guide, click ”Next” and then locate the file you downloaded in Step 2a (make sure you filter to All Files). Click ”Next” on all steps and then click ”Finish”.