Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment TCP/IP Communication Command Prompt Telnet Command Cause Suspect certain network ports are blocked and need to verify Resolution It is possible to check if a port is open in a network by issuing the Telnet command. Note:- Telnet operates using the TCP protocol. UDP connectivity cannot be tested using Telnet. If a port is open, a blank screen will be seen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server being checked [port] is the port number the server application is listening on For example: telnet 192.168.0.20 9001 (to a closed port would display a connect failed message)   telnet 192.168.0.20 9003 (to an open port would display a blank screen)   To  exit  the Telnet session, type  Ctrl + ]  and then type "quit".   For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue Removing software from a PC may leave behind unused / old registry entries and folders from the removed software, this in some cases may prevent software re-installation Product Line Andover Continuum,EcoStruxure Building Operation,Satchwell BAS & Sigma,Satchwell MicroNet,TAC INET,TAC Vista Environment All supported Operating Systems Cause This is due to the windows uninstall program not fully removing all elements for the software. Some of this is due to windows thinking the the software may have been removed unintentionally and therefor all the previous settings will still be saved in case of  re-installation. For example, when SQL is uninstalled the program folders that contain the database will remain intact. This may be an issue if, for example, the software is removed due to a problem with the original installation. This is when a complete removal off all components and registry entries may be needed. Resolution The best solution for removing all the unused registry entries is to use a program designed to remove obsolete registry entries and temporary files. Some examples of these are: CCleaner, which will allow you to clean up your PC by removing past installation components. Revo Uninstaller  which is useful for removing redundant folders / files / Registry entries.   It may be useful to use both of these programs to ensure a complete cleanup. Revo Uninstaller can be used to remove unused software and then CCleaner to get rid of all the Temp files etc.  Finally remove the relevant folders from within the windows explorer, Example: C:\Program Files (x86)\Continuum Once done you should then be able to install a fresh clean copy of the application software. This solution is current in all versions of Windows including windows 10  

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE StruxureWare Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video  Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue Unwanted hardware and other alarms received at Enterprise Server Product Line Satchwell BAS & Sigma, EcoStruxure Building Operation Environment EcoStruxure Building Operation Sigma Release 4_08 (Build 3_46_57) Cause Unwanted Sigma hardware and other alarms received at Enterprise Server. Resolution Navigate through the “Sigma interface”, to the controller (OSN) that the alarms need to be disabled from. Select the controller’s property (basic tab), Device monitoring can be enabled or disabled.     If you need to disable the alarms for multiple controllers, this can be done by multi selecting the required controllers, opening the property panel and change the setting there.  

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Confirming compatible Modbus data types available for a Sigma IC3 Modbus Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) IC3 Modbus Cause The use of 64-bit is not mentioned in documentation Resolution 16-bit registers are supported with all versions of Sigma. From Sigma release 4 05 SEB (Build 3_43_18) 32-bit registers are supported. 62-bit registers are not supported with Sigma IC3.   The ba077 Modbus 32-bit application note provides information on the engineering of 32-bit registers. https://ecoxpert.se.com/search?documentUUID=74eaf0dd-fbd9-4429-9c82-eb205aa9be07&title=BA077%20Modbus%2032%20Bit%20Values%20-%20Satchwell%20-%20Application%20Note Sigma 4.06 IC3 Modbus Firmware and Release Note https://ecoxpert.se.com/search?documentUUID=cb99b073-d9ab-400e-8e67-2f8343447768&title=Sigma%204.06%20IC3-Modbus%20Firmware%20-%20Release%20Notes Sigma IC3 Modbus 1.n.2 firmware is the latest available version https://ecoxpert.se.com/search?documentUUID=02d88785-9d13-4184-b74a-d1a0b5ce7edd&title=Sigma%20IC3%20Modbus%201.n.2%20-%20Firmware    

Issue Troubleshooting Sigma IC LON Values going on and offline Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) IC LON Cause Lon Values going into and out of default Resolution Compare the IC-LON’s Receive heartbeat set in the “gateway.txt” file in the IC-LON controller, to the send heartbeat set in the controller. The recommendation is for the receive heartbeat be set to 2-5 times the send heartbeat of the field controller. Starting at 2 times, then increasing if the problem persists. If the controller doesn’t have a heartbeat and the LON value rarely changes, disable the receiver heartbeat in the IC-LON’s gateway.txt file by setting the heartbeat to 0. Example: 1     2     3        4      5   6  7 2,   2,  112,  1293,  0,  0, 0   The Sigma system is now out of its support period, consideration should be given to transitioning or upgrading to SpaceLogic - EcoStruxure Building Operation.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Locating and downloading latest images Product Line Satchwell Sigma Environment 3.46.57 3.46.66 3.46.80 3.46.89 3.46.100 3.46.104 3.46.105 3.46.106 3.46.107 3.46.108 3.46.110 3.46.111 3.46.131 Cause Identifying the correct image version for different hardware versions. Resolution Sigma UNC/ (V53) = Firmware 6b Sigma Firmware UNC596 6.b - Release note   Sigma UNC3 (ARM7) = firmware build 1.p.0 Sigma Firmware 1.p.0 UNC3 - Release note   UNC 532 V25 = Firmware 6b Sigma Firmware UNC532 6.b - Release Note   IC-Modbus = Firmware V5h IC-Modbus v5h Release Note   IC3 Modbus = Firmware1.n.2 IC3 Modbus - Release Note   IC SNP = Firmware 5d IC-SNP Integration Controller v5d for Sigma Rel 3 - Release Note   IC3 SNP = Firmware 1.g.1 Sigma 4.05 Firmware Supplement - Release Note (there is no release note specific to SNP Firmware 1g.1).   IC York = Firmware V3e - Not available to download. IC-York Integration Controller v3e for Sigma - Release Note   IC3 York = Firmware 1.d.0 IC3 York = Firmware 1.d.0 – Release Note   Sigma IC3 Unifact 1.d.0 – Firmware Sigma IC3 Unifact (RTC) - Release Note Sigma IC3 Unifact pro 5h – Firmware Sigma IC3 Unifact pro 5h - Release Note  

Issue Firewall issues when trying to reach out to the activation server for a license Product Line EcoStruxure Building Operation, Satchwell Sigma, TAC Vista Environment Building Operation Licensing Firewall Cause If the corporate network has a very restricted firewall policy or rules, the port needed to reach and activate a license may be blocked. Note: The same license server is used for EcoStruxure Building Operation, Satchwell Sigma and TAC Vista software licenses. Resolution Open Port 443 (HTTPS) for  the server hosting the license server, and ensure that the routing paths to the Flexnet Licensing server URL's are all fully open. The Licensing Server URL should be opened from the site, and it is: https://schneider-electric.flexnetoperations.com If the site of the old server has issues with the non secure communications or the communications forwarding between the previous and the new server, there is a tool available to configure EBO to only use the new server. See the Exchange Community article for the download: SBO License Setup Note: From EBO V2.0 only the new license server is used, port 80 is no longer required and HTTP is redirected to HTTPS.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Issue The SLO Label shows an incorrect value range for kL. Product Line Field Devices Environment SpaceLogic SLO series Lux sensor Cause The label on the SLO shows the incorrect value range for kL. Resolution SLO: The product specification sheet states the Ranges for the jumper as: - 0 to 500 lx and 0 to 20 kLx The range to 500 lx can be seen on the circuit board. The product’s label shows 0 – 4kL The manufacturer has confirmed the label is incorrect the value should be 500 lx, New labels will be used in production from August 2022.   SLR: The tense delivery situation during the pandemic, especially for electronic components, has forced the manufacturer to make technical changes to the SLR in order to stay able to continue to deliver reliably. The range has extended from 0.4 to 0.5 kLux. These changes are incorporated in the corresponding instructions, provided with the devices. New labels will show the extended range.

Issue What is Domain Name Service (DNS)? Product Line Andover Continuum,EcoStruxure Access Expert,EcoStruxure Building Expert,EcoStruxure Building Operation,EcoStruxure Security Expert,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.  

Issue When using CIDR (Classless Inter Domain Routing) or Supernetting it is not always obvious what range of IP addresses can be used. Product Line EcoStruxure Building Operation Environment Device Administrator Building Commissioning Tool Cause When subnet masks with values other than 255 are used it is not always obvious what is the range of valid IP addresses allowed.  There is a need for an easy way to determine the range of valid IP addresses for the Subnet Mask being used. Resolution The IP address range can be calculated mathematically but the simplest method is to use a subnet calculator.  The website links below are both examples that will calculate the range of valid addresses for any specified subnet value.   http://www.subnet-calculator.com/cidr.php https://www.calculator.net/ip-subnet-calculator.html   Visit either of the websites for a CIDR / Supernet calculator, enter an IP addresses in the network along with a subnet mask and the calculator will provide the range of addresses that can be used within the subnet.   In addition to online calculators, a number of different subnet-calculator programs are available for Android, Apple and Windows Smartphones.  

Issue Using Sigma with a Virtual USB Dongle / Virtual USB Dongle / AnywhereUSB Product Line Satchwell Sigma Environment Sigma 4.05 SP2 Sigma 4.05 SEB Windows XP Windows 7 AnywhereUSB/5 Gen 2 Cause The requirement for the Sigma dongle to be installed remote from the Sigma server PC. Resolution 1. Install AnywhereUSB hardware. 2. Follow AnywhereUSB manufacturer's instructions and install device software and drivers on PC where Sigma Server is to be installed and assign a static IP address. 3. Install Sigma dongle. 4. Install Sigma software if not already installed and run. Download manufacturers datasheet http://www.digi.com/pdf/prd_usb_anywhereusb.pdf Download manufactures manual https://www.digi.com/resources/documentation/digidocs/PDFs/90001085.pdf   Schneider Electric can now provide a software license in replacement for the Sigma dongle. See knowledge base article Sigma parallel port dongle or USB dongle upgrade to SBO/EBO software license exchange, for more information.  

Issue What resources are available to get more information on the Modbus protocol? Product Line Andover Continuum,EcoStruxure Building Operation,Field Devices,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment Modbus ASCII/RTU Modbus TCP/IP Cause The Modbus protocol information is available on www.modbus.org Use the menu on the left and select Technical Resources. Select the Modbus Specifications. Resolution Found on www.modbus.org are the protocol specifications: Modbus ASCII/RTU Modbus TCP

Issue How to calculate wet bulb temperature from a temperature sensor and humidity sensor Product Line Satchwell BAS & Sigma Environment Satchwell BAS & Sigma Cause How to calculate wet bulb temperature from a temperature sensor and humidity sensor? Resolution For an exact answer, the dew point and barometric pressure are also required. However a reasonably accurate answer can be derived from a temperature sensor and humidity sensor, as follows: In the 1st example, the pressure can either be taken as an input, or a constant can be used. the constant will normally be derived locally or the 1006mBars can be used.  Example 1. tw = t * (0.45 + 0.006 * Rh * sqr(p/1060)) Where tw = wet bulb temperature (Celsius degree) t = dry bulb temperature (Celsius degree) Rh = relative humidity (%) The BAS or Sigma programmable object would be: 10 XFlo = 0.000000 20 YFlo = 0.000000 30 XFlo = XFlo + ( SQRT ( 1006.00 / 1060.00 ) ) 40 YFlo = YFlo + ( 0.00600000 * POINT 0|50 * XFlo ) 50 YFlo = 0.450000 + YFlo 60 YFlo = POINT 0|49 * YFlo 70 RETURN VIA TEXT 101 VALUE YFlo P0|49 is the temperature sensor (Celsius degree) P0|50 is the humidity sensor 1006 mbars sample pressure which is the standard used in the formula below. This can be substituted for either a sensor or another reading. Example 2. In the range Tdry bulb = 15..40[deg C] and rh = 10...90[%] the Twet bulb[degC] can be calculated at P=1006[mbar] with max relative error ~ 6% . For lower Tdry and rh the relative error will be higher. Twet bulb= (A * Tdry) + (B * rh) + (C * Tdry^2) + (D * rh^2) + (E * Tdry * rh) + F where A=5.391260E-01 B=1.047837E-01 C=-7.493556E-04 D=-1.077432E-03 E=6.414631E-03 F=-5.151526E+00 ^2=squared The BAS or Sigma programmable object would be: 10 XFlo = 0.000000 20 XFlo = XFlo + ( 0.539126 * POINT 0|49 ) 30 XFlo = XFlo + ( 0.104784 * POINT 0|50 ) 40 XFlo = XFlo + ( - 0.000749356 * POINT 0|49 * POINT 0|49 ) 50 XFlo = XFlo + ( - 0.00107743 * POINT 0|50 * POINT 0|50 ) 60 XFlo = XFlo + ( 0.00641463 * POINT 0|49 * POINT 0|50 ) 70 XFlo = XFlo + - 5.15153 80 RETURN VIA TEXT 101 VALUE XFlo P0|49 is the temperature sensor (Celsius degree) P0|50 is the humidity sensor

Issue A newly installed program does not run and could be using a port on the host computer that's already assigned to another running program or service.  How can current port usage on the host computer be determined quickly? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert, Satchwell MicroNet, Satchwell BAS & Sigma, TAC INET, TAC I/A Series, TAC Vista, Andover Continuum, CCTV, Field Devices Environment Microsoft Windows Cause A port conflict is suspected. Resolution Open a command prompt and type: netstat -a -n -p tcp -b This command will display all services running, protocol used, local and foreign address, state, and program name.   netstat -p tcp -ano This command will display all services running, protocol used, local and foreign address, state and PID (process identifier). Use Task Manager to match the PID to the program using the port. netstat -p tcp -ano | findstr :80 If a specific port number is necessary, this command will interrogate the system for the program currently using that port number:

Issue GSM modems that can be used with the Remote Alarm Manager. Product Line Satchwell BAS & Sigma,Satchwell MicroNet,TAC Vista Environment Remote Alarm Manager. BAS Sigma Micronet Vista  GSM RAM Siemens TC35i Siemens MC52i Multi-Tech MTCBA-G-F4-GB/IE Cinterion MTX-65+G-V53 Cause Not all GSM modems will allow the full functionality of message acceptance in the Remote Alarm Manager. Resolution The following GSM modems are known to provide the full message acceptance of the Remote Alarm Manager. Siemens TC35i GSM modem terminal. In the Remote Alarm Manager configuration select the C35i driver. This modem is now being replaced be the Cinterion (Siemens) MC52i GSM/GPRS Dual band modem terminal, which has not been tested, but appears to be a direct replacement with added functionality. TC35i GSM/GPRS modem terminal data sheet MC52i GSM/GPRS modem terminal data sheet Multi-Tech MultiModem MTCBA-G-F4-GB/IE modem terminal. In the Remote Alarm Manager configuration select the Brodersen UCM 91/92. This modem is still available, but seems expensive and difficult to source. MultiTech MultiModems MTCBA-G-F4 data sheet Cinterion MTX-65+G-V53 modem terminal.In the Remote Alarm Manager configuration, allow the software to locate the modem and use a generic driver. Cinterion MTX-65+G-V53 modem terminal data sheet   Remote Alarm Manger is no longer a support solution, it is recommended transitioning or upgrading to EcoStruxure Building Operation.

Issue Schneider Electric domain firewall policy Product Line Satchwell BAS & Sigma Environment Engineer's laptops Cause Schneider computer/domain updates include McAfee firewall updates. It has been seen on some laptops with a fully working Sigma system, after a  Schneider policy update, the Sigma client fails to connect to the server.   Resolution Access to the firewall setting, on most Schneider Electric engineer's  laptops is not possible. Disabling the McAfee firewall should allow Sigma to load. Locate and, with a right mouse click, select the McAfee Icon  (found on the taskbar near the clock). From the list provided select "Quick Settings" Then select "Enable Firewall Timed Groups", You will need to enter a reason. The firewall will be disabled for a one hour period. 

Issue Communications with other Lon network devices are lost after the IC-Lon/IC3-Lon has cold-started. Product Line Satchwell Sigma Environment Sigma IC-Lon Integration controllers IC3-Lon Integration controllers Cause The controller has been cold-started either manually or through the automatic process. Resolution The final part of the engineering process of the IC-Lon/IC3-Lon, is for the file named NVConfig.bin to be uploaded from the IC-Lon/IC3-Lon to the Sigma server. If this file is not uploaded, then the IC-Lon/IC3-Lon reverts to its non-bound state. The NVConfig.bin file contains information about the Lon bindings and is modified during the binding process when using LonMaker. To upload the NVConfig.bin, carry out the following: Open "System Diagnostics"  on the Sigma server. Select the correct controller number. From the "Options" menu select "Upload Files" and NVConfig.bin This file will now be uploaded and overwrite the existing file in the controller folder, and therefore when the controller next cold-starts, the correct file will be downloaded to it. For more information on the Engineering process of an IC-Lon/IC3-Lon, please click here.   The Sigma system is now out of its support period, consideration should be given to transitioning or upgrading to SpaceLogic - EcoStruxure Building Operation.

Issue BAS is obsolete how can it be upgraded to Sigma? Product Line Satchwell BAS & Sigma Environment Satchwell BAS 2800+ V2.9 Satchwell Sigma Cause BAS is obsolete but there is a defined path to upgrade the system to Sigma Resolution Upgrading must start from BAS2800+ v2.9 when upgrading to the latest version of Sigma.  Sigma not only allows for more features but also future proofs the system. Upgrade procedure can be found here Migration document (Sales support) can be found here Any BAS versions before BAS2800 + V2.9 please contact Product Support with the details.   The Sigma system is now out of its support period, consideration should be given to transitioning or upgrading to SpaceLogic - EcoStruxure Building Operation.

Issue Sigma parallel port dongle or USB dongle upgrade to software license Product Line Satchwell Sigma Environment Sigma version 4.08 Cause It is difficult to purchase computers with parallel ports. With the use of virtual computer operating systems, USB ports may not be available either. ∴ A different type of Sigma licensing will be required. Resolution Product Support can arrange for an upgrade from your existing parallel port or USB type Sigma dongle to a Building Operation software license entitlement for Sigma 4.0.8. Sites running Sigma software 4.07 or older where support for software licensing isn't available need to be upgraded to Sigma version 4.08.57 or later to use the software option. Sigma Software license type availability is documented on page 8 in the Sigma 4.08 release note.   For engineers using Sigma 4.08: The Building Operation Evaluation License, available from the Schneider Electric Download Center, will unlock the Sigma 4.08 for testing etc for the period of the Evaluation License (maximum 3 months or until the expiry of the downloaded license).   Unlock Sigma software using the Building Operation Evaluation License. To install the software licensing option for Evaluation License: - Stop the Sigma server service. Install Building Operation License Administrator. Add Evaluation License file to the Building Operation License Server. Start the Sigma server service. Sigma should now be licensed. For customer sites using Sigma 4.08: To reduce the Sigma system downtime, Install the Building Operation License Server version 1.6 or later. (it is recommended that the latest available version of the Building Operation License Server compatible with the computer's operating system is used). Dongle Upgrade Procedure: Download the Sigma Dongle Replacement - Required Data 2020 form. Complete the cells that are highlighted/filled in blue. Open a case with your local support team.. Supply the completed spreadsheet. The Product Support representative that is assisting you with your license upgrade, will contact you and provide the address and details where to send the site's Sigma dongle. Once the dongle has been received a software license will be ordered and then the software license entitlement for Sigma will be sent to you. If the site is a standalone Sigma site, Product Support will need to get approval from the regional category manager before escalating for the software license.   To install the software licensing option for Sigma 4.08: - Stop the Sigma server service. Install Building Operation License Administrator. Add the entitlement to the Building Operation License Server. Start the Sigma server service. Sigma should now be licensed.   Note: If your current Sigma dongle contains Remote Alarm Manager licensing, Remote Alarm Manager does not support the Building Operation license server option. The USB dongle can still be used or a TAC license server type license can be used instead of the dongle.