Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • Building Automation Knowledge Base
  • Label: EcoStruxure for Retail - IMP
Options
  • My Knowledge Base Contributions
  • Subscribe
  • Bookmark
  • Invite a Friend
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Labels
Top Labels
  • Alphabetical
  • Andover Continuum 2,175
  • TAC Vista 1,989
  • EcoStruxure Building Operation 1,933
  • TAC INET 1,412
  • TAC IA Series 1,323
  • Field Devices 693
  • Satchwell BAS & Sigma 388
  • EcoStruxure Security Expert 367
  • Satchwell MicroNet 202
  • EcoStruxure Building Expert 190
  • EcoStruxure Access Expert 159
  • Project Configuration Tool 48
  • CCTV 44
  • EcoStruxure Building Activate 34
  • ESMI Fire Detection 19
  • EcoStruxure Building Advisor 15
  • Extranet-The Exchange Migration 12
  • mySchneider 12
  • Software Companion 6
  • Automated Engineering Tool 5
  • EcoStruxure Building Data Platform 4
  • EcoStruxure Workplace Advisor 1
  • EcoStruxure for Retail - IMP 1
Top Contributors
  • CraigEl
    CraigEl
  • DavidFisher
    DavidFisher
  • Product_Support
    Product_Support
See More Contributors
Related Products
Thumbnail of SmartX IP Controllers
Schneider Electric
SmartX IP Controllers
1
Thumbnail of EcoStruxure™ Building Advisor
Schneider Electric
EcoStruxure™ Building Advisor
1
Thumbnail of EcoStruxure Buidling Operation
Schneider Electric
EcoStruxure Buidling Operation
1

Related Forums

  • Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Label: "ecostruxure for retail - imp"

View in: "Building Automation Knowledge Base" | Community

1 Posts | First Used: 2025-04-15

Building Automation Knowledge Base

Sort by:
Date
  • Date
  • Views
  • Likes
  • Helpfulness
Options
  • Subscribe
  • Bookmark
  • Invite a Friend
Label: "EcoStruxure for Retail - IMP" Show all articles

EBO Cloud Connectivity Certificate Errors

Issue Validation of SSL Certificate does not work Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Space-Logic Server (AS-X) Cause Cloud Connectivity makes use of the following certificates for communication to the cloud and are missing from the system: ISRG Root X1 DigiCert Global Root G2 DigiCert Global Root CA ManagementCA Resolution Run Windows Update: On the server running the ES/EC, run Windows Update and make sure the Operating System is updated to the latest maintenance version available. Manually update certificate:  On the server running the ES/EC, go to https://curl.se/docs/caextract.html using a web browser and follow the instructions to download a collection of the most commonly used certificates on the web that are up to date. Click on the start-menu, type in ”certmgr” and press enter. Navigate to Trusted Root Certification Authorities/Certificates Under Trusted Root Certification Authorities, right-click the Certificates folder and select ”All Tasks > Import…” Follow the guide, click ”Next” and then locate the file you downloaded in Step 2a (make sure you filter to All Files). Click ”Next” on all steps and then click ”Finish”.
View full article
LocNguyen Troubleshooter
‎2025-04-15 04:35 PM

Last Updated: JonGreen Mentor ‎2026-02-12 12:29 PM

Labels:
  • EcoStruxure Building Advisor
  • EcoStruxure Building Expert
  • EcoStruxure for Retail - IMP
1773 Views
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore