Issue The Media Gateway Card fails to transmit panel messages to the converter used for Modbus or BACnet translation. This results in loss of communication between the Esmi Ultima fire panel and the BMS. Product Line ESMI Fire Detection. Environment Esmi Ultima System Media Gateway Card (FFSULH1007) Integration with Modbus or BACnet Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. If you are unsure about any of the technical steps, or if you are not familiar with the Media Gateway Card configuration, contact Product Support for guidance before continuing. Cause The TCP/IP port on the Media Gateway Card is not functioning correctly, causing communication failure between the fire panel and the BMS interface. Resolution 1. Verify Firmware Version Navigate to Engineer Options → System Information. Confirm cabling: LAN cable connected to Media Gateway Card LAN port. Check the installed firmware version. Expected firmware: S794_V01.109 If the firmware version is missing, unreadable, or outdated: Perform a firmware update. Refer to the article: Esmi Ultima Media Gateway Card Firmware Update 2. Configure Graphics / Third‑Party & VR Settings Graphics / Third‑Party Settings Navigate to Engineer Options → Configuration → Panel Module → Media Gateway Card Select Graphics / Third‑Party Settings. Apply configuration values as shown in the reference images. Submit the settings. VR Settings In the same menu, open VR Settings. Apply configuration values as per the reference images. Submit the settings. Outcome After completing the firmware verification and applying the required Graphics and VR settings, the Media Gateway Card should resume sending messages to the converter, restoring normal Modbus/BACnet communication with the BMS.

Issue Esmi FDP Repeater Panel (FMP Sense Fireman's Panel) Showing fault in power input no 2 (PI 2). Product Line ESMI Fire Detection. Environment FFS00702606xx (FMP Sense Fireman's Panel). Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Cause The repeater panel is designed to monitor dual 24 VDC power inputs (PI1 and PI2). The PI2 fault occurs when the second power input is: Not connected, or Not properly bridged when only a single power supply is used. Resolution Perform the following steps: Connect the 24 VDC power supply to the primary power input terminal If only one power source is used: Install a jumper wire across both power input terminals (PI1 and PI2) This ensures both inputs are electrically present to the panel. .

Issue Repeater panel is unable to establish communication with the main fire alarm panel. RS-485 communication card is installed and connected, and wiring and terminations have been verified, but communication is not established. Product Line ESMI Fire Detection Environment FFS00703910xx (Esmi Sense FDP221) FFS00703920xx (Esmi Sense FDP252) FFS00703930xx (Esmi Sense FDP292) FFS00702606xx (FMP Sense Fireman's Panel) Warning Electrostatic Discharge (ESD) Precautions Required Always follow standard electrostatic discharge (ESD) precautions when handling internal components. Discharge static electricity from your person by touching a grounded metal surface before touching internal hardware. Failure to do so may result in damage to electronic components. Cause There are several potential causes: INFO LINE not enabled in the panel configuration. Baud rate mismatch or configuration not aligned between panels. Required jumper (shunt) not installed on repeater panel B3 pins. Resolution Login to Fire Expert software and perform the following the steps. Open the configuration file. From the left-hand pane, select the desired panel. Navigate to the Connections tab. In the panel configuration, enable the INFO LINE option. Set the baud rate to 9600 on the main panel. Save the configuration changes. Repeater Panel Validations Ensure the repeater panel baud rate is set to 9600 (same as the main panel). Install a jumper (shunt) on the B3 pins of the repeater panel.  

Issue The wall-mounted sounder does not activate when the input module is triggered through the beam detector output, even though the panel correctly enters an alarm condition. Product Line ESMI Fire Detection. Environment Esmi Sense FDP252 Fire Detection Panel Esmi Impresia Red VAD Wall Mounted Sounder (FFS06741012) Esmi Impresia 2 Inputs/2 Outputs Module (FFS06741007) Cause A firmware-related issue in MCU version 24.11.6.g (EFO variant, where “G” denotes the EFO version) prevents the wall sounder from activating when the input module is triggered via a beam detector output. This issue occurs even though the fire detection panel correctly processes the alarm condition and the sounder control group is properly configured. Resolution Update the panel MCU firmware to version 24.5.5.f (without EFO version) or later. Please refer to the O1885GB18 – FDP Installation and Commissioning Manual for detailed firmware upgrade instructions.

Issue Public Address (PA) system activates immediately after a fire alarm event, even though a delay (for example, 2 minutes) is configured on the Fire Alarm System (FAS) panel. Product Line ESMI Fire Detection. Environment FFS00703910xx (Esmi Sense FDP221) FFS00703920xx (Esmi Sense FDP252) FFS00703930xx (Esmi Sense FDP292) Cause The delay time was defined in the system configuration, but the delay functionality was not operating as expected. Investigation showed that the delay logic was not executed because the required hardware enablement was missing on the panel clean contact input (IN1 or IN2). As a result, activation logic involving multiple detectors or manual call points (MCPs) did not apply the configured delay. Resolution Enable the delay functionality through both configuration and hardware settings, based on site requirements. Configuration steps Log in to Fire Expert software. Select the required site and click Manage. Click Edit in the configuration section. Select the panel from the left pane and open the Delays tab. Enable Enable delay alarm outputs. Configure the required delay time in T1 and the action time in T2. Navigate to Fire Alarm Devices and Fire Control Outputs: Set Alarm mode to Delayed Output for input devices (detectors, input modules). Select Delayed Fire Alarm Output for output devices (sounders, relay outputs). Panel hardware enablement If using IN1 or IN2 for delay enablement: Install a jumper wire on the selected input (IN1 or IN2). In the panel configuration, select MCU from the left pane. Under Clean Contact Inputs, configure the input as follows: Function: Delayed Alarm Enable Input Contact: Normally Open Monitored: Not Monitored Apply changes Download the updated configuration. Transfer the configuration to the panel using a USB drive to activate the revised settings.

Issue EcoStruxure Fire Expert Cloud services license activation, the user is unable to find their name in the drop-down list when attempting to activate the license. Product Line ESMI Fire Detection. Environment EcoStruxure Fire Expert software Cause The activation request was submitted using a different user’s name or email ID. As a result, the intended user is not available in the drop-down list during license activation. Resolution Ensure the license activation request is submitted using the correct user name and email ID. The user who requires access must raise the request themselves. Log in to EcoStruxure Fire Expert. Click Get License. Select the appropriate license. After the request is approved, click Activate. Once the request has been submitted and approved using the correct user credentials, the user will appear in the drop‑down list and the license activation can be completed successfully.

  Issue The FDP panel emits a continuous beep sound when powered on, and the display does not start. Product Line ESMI Fire Detection Environment FFS00703910xx (Esmi Sense FDP221) FFS00703920xx (Esmi Sense FDP252) FFS00703930xx (Esmi Sense FDP292) Warning Electrostatic Discharge (ESD) Precautions Required Always follow standard electrostatic discharge (ESD) precautions when handling internal components. Discharge static electricity from your person by touching a grounded metal surface before touching internal hardware. Failure to do so may result in damage to electronic components. Cause Based on troubleshooting and expert assessment, possible causes include: Loose or improper ribbon cable connection between MCU and display unit.  SD card issue at MCU unit. Potential firmware corruption or damage. Possible defective display unit. Main CPU not functioning properly. Resolution Perform the following checks to rule out common hardware connection issues: Ribbon cable connection Verify that the ribbon cable between the MCU and the display unit is correctly seated and securely connected. Refer to the image below for ribbon cable location and orientation. SD card installation Power OFF the panel. Remove and re‑install the SD card at the MCU unit, ensuring it is fully seated. Refer to the image below for SD card location. Note: If the panel continues to emit a continuous beep and the display does not start after confirming these checks, no further user‑level troubleshooting is recommended. At this stage, the issue may be related to firmware integrity, display hardware, or CPU functionality and requires further assessment. Contact your local Schneider Electric support team (Customer Care) and provide details of the checks performed and the observed symptoms to determine the appropriate next steps.

Issue If you are having trouble with the screen operation, you may need to re-calibrate the touch screen. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. FFSULH1003. Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.   Cause During shipping, the touch screen calibration may become misaligned. Resolution To calibrate the touch screen, do the following: Hold down the function button on the back of the main PCB and press and release the reset button, continue to hold down the function button firmly until the calibration screen appears this can take up to a minute Once the calibration screen has appeared you will be prompt with 5 crosshairs which you must press in turn. Note: Please note when pressing these crosshairs ensure you use your hand as it has been known to cause issues using tools or stationery as pointers

Issue Having issues with the panel's networking and unable to operate the touch screen or receive trouble messages on the screen. Product Line ESMI Fire Detection. Environment FFSULH1009. Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause The display touch screen may not be working. Resolution You can identify the current situation by checking the LED status as described below:    LED Status LED indicators provide diagnostic information to identify communication.   LED Label  Name  Color  Description LED 1 Heartbeat Red Identifies functional status. LED 2 Tx Comms Green A blinking green light indicates that the module is transmitting data. LED 3 Rx Comms Green A blinking green light indicates that the module is receiving data. LED 4 Trouble Yellow A flashing yellow light identifies an error condition. LED 5 Not In Use Green Not In Use LED 6 Not In Use Green Not In Use LED 7 Not In Use Yellow Not In Use LED 8 Comms for SPI Bus Green Communication present when flashing LED 9 Full Duplex Yellow Full duplex (on) half duplex (off) LED 10 Ethernet Speed Red 10MHz (off), 100MHz (on) LED 12 Communication Green Communication present when flashing   Refer to ESMI Ultima Networking Troubleshooting for further assistance with network related problems

Issue Not able to see the network panels status, trouble messages, events, cause and effects etc. Product Line ESMI Fire Detection. Environment FFSULH1009. Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.   Note: Always completely power OFF the panel whenever inserting or removing hardware in the panel. Cause Networking issues can significantly impact the performance and reliability of the Esmi Ultima system. This article provides troubleshooting steps to resolve common networking problems. Resolution The following network-related troubles can occur on the Esmi Ultima Fire Alarm Control Panel. See the detailed descriptions below for explanations on each trouble message.   Trouble Message Description Network Communications Trouble This event indicates there is no communication between this panel and its neighbor. This could be caused by a configuration error (such as using the wrong baud rate), a wiring error, or damage to the wires connecting the panel to its neighbor. If this trouble occurs on one link on the panel, then the panel is still in communication with other panels on the network. If this trouble occurs on both links on the panel, then the panel is no longer in communication with other panels on the network. Note: make sure remove the 0 ohm resistance from the network card. Unexpected Network Node This event indicates a panel has been detected on the network that is not in the configuration. This is a configuration error and should never occur once the network has been properly configured. Network Card Missing This event indicates that the panel is configured for networking, but there is no network card installed, or it is installed incorrectly. This trouble may also occur if the network card processor fails. Connection Error This event indicates that the panel has failed to get a meaningful result for the link impedance measurement. This may occur if stray leakage current enters the link wiring from elsewhere, or if there is a component failure or missing jumper on the network card. This event may also be shown when the network is disconnected or when the NET OUT + wire is disconnected. Network Panel Missing This event indicates that another panel is configured but has not been found on the network. This may occur if the missing panel is switched off or disconnected from the network. This fault will also occur if there is no communication between a panel and either of its neighbors on both links. In this case, the panel will show multiple instances of this trouble; one for each other panel on the network. Network Node Double Addressed This event indicates that more than one panel on the network has the same node number. This is a configuration error and should never occur once the network has been properly configured. Full Short Circuit Trouble This event indicates that a short circuit has been detected by the link impedance measurement. This indicates a wiring error, or damage to the wires connecting the panel to its neighbor. Full Open Circuit Trouble This event indicates that an open circuit has been detected by the link impedance measurement. This indicates a wiring error, or damage to the wires connecting the panel to its neighbor. The following two troubles are optional and are not included in the default firmware build. Partial Short Circuit Trouble This event indicates that the link impedance measurement has detected an impedance below the normally expected range. Partial Open Circuit Trouble This event indicates that the link impedance measurement has detected an impedance above the normally expected range.

Issue Fire Panel unable to display the Media Gateway Card version in system information. Product Line ESMI Fire Detection. Environment FFSULH1007. Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.   Cause Panel message output on Media Gateway Card TCP/IP port not functioning and impacting BMS integration with the panel.  Resolution The Media Gateway Card firmware needs to be updated. Follow the steps below to update the Media Gateway Card firmware.   Prerequisites An SD card and SD card reader is required to make a bootable SD card for the firmware update files.   Prepare the SD card The first stage to update the firmware of the media gateway card is to prepare and install the firmware file onto the SD card. The media gateway card requires a micro-SD card. The firmware file is approx. 320MB, so select an SD card with suitable memory size. Format the SD card. Open up Win32Diskimager software. You should see the screen appear below. Click on the open file tab and then select the firmware file. When the firmware is selected it will populate the image file box. Click on the ‘Write’ tab and you should then get a pop-up screen shown below. Click on the ‘Yes’ tab. The firmware will now install onto the SD card. When you see the pop-up screen ‘Write Successful’ appear click on the ‘OK’ tab. The firmware is now loaded onto the SD card. Close down the Win32Diskimager software and eject the SD card form the PC. Install the Firmware Install jumper link onto the middle and top pin of X7 (as per the image below). There is a sliding cover on the socket. First slide the cover to unlock it, then hinge it up. Place the SD-Card in the socket. Hinge down the cover, then slide it to lock it as below The media gateway must be restarted to initiate the installation of firmware. This is done by pressing the reset button, shown in the picture below. The Media Gateway card has a set of 6 LEDs that indicate the status of the card. During normal operation one of the LEDs flashes regularly once each second. After a few seconds you will see a moving pattern progressing through the six LEDs. This indicates that the installation is in progress. The installation will take a few minutes to complete. Note: During this time the panel may display a fault condition that the media gateway card is not present or not working correctly. You can ignore this fault indication. When the firmware installation on the media gateway card is complete, the pattern displayed on the six LEDs will change. Instead of a moving pattern progressing through the six LEDs, all six LEDs will flash on and off together. Once you see this pattern, with all the LEDs flashing together, you should uninstall the jumper, remove the micro-SD-card, and then press the reset button. The media gateway will restart then running the newly installed firmware. It will take a few seconds for the media gateway board to achieve its normal operating state. If the panel displayed a fault indication that the media gateway board was missing, this fault should clear. The ESMI ULTIMA panel now needs to be rebooted to accept the updates from the media gateway card.13. Once the ESMI ULTIMA panel has initialised the firmware installation is now complete.  

Issue Detector showing internal trouble. Product Line ESMI Fire Detection. Environment FFSULH2001. FFSULH2003. Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause If the analogue value of a detector measured by the panel is outside of the normal operating range (≤41 to ≥95) the panel will show “Internal Trouble” indicating that the detector is faulty and should be serviced. Resolution Replace the faulty detector.

Issue The panel displays a Low Battery Voltage (No Charger Trouble) condition. This is accompanied by General Trouble and Power Trouble LEDs being ON. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. FFSULH1003. Warning Hazard of Electric Shock: Battery terminals and leads are not power-limited. Short circuits can cause a fire or an explosion. Use extreme caution while connecting or disconnecting standby batteries. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause The issue may arise due to one of the following scenarios: Newly Installed Batteries Battery voltage may be low initially. Allow the system to charge for a few hours. The trouble condition should clear automatically. Panel Running on Batteries (No AC Supply) Extended battery use without AC supply can drain voltage. Once AC power is restored, charge for a few hours. The issue should resolve itself. Panel on AC Supply but Still Showing Trouble Batteries may be aged or degraded. If the issue persists after charging, replace the batteries. After replacement and charging, the panel should return to normal operation.   Resolution Scenario Action New batteries Charge for a few hours No AC supply Restore AC supply and charge Aged batteries Replace and charge

Issue The panel displays a Low Battery Voltage (With Charger Trouble) condition. This is accompanied by General Trouble and Power Trouble LEDs being ON. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. FFSULH1003. Warning Hazard of Electric Shock: Battery terminals and leads are not power-limited. Short circuits can cause a fire or an explosion. Use extreme caution while connecting or disconnecting standby batteries. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause Possible causes of this issue include: Battery impedance exceeds acceptable limits This can occur after several years of use as batteries degrade. Mixing different battery brands or using batteries of the same brand but with different ages (e.g., one new and one old) can also cause this issue. Faulty power supply If the power supply is malfunctioning, it may not charge the batteries correctly, triggering the fault. Resolution Step 1: Replace the existing batteries with a new set from the same brand. This often resolves the issue if battery impedance was the root cause. Step 2: If the issue persists after replacing the batteries, the power supply may be faulty. In this case, replace the power supply unit. After replacing either the batteries or the power supply, the panel should return to normal operation.

Issue The panel displays a Process Watchdog Operated condition. This is accompanied by General Trouble. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. FFSULH1003. Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.   Cause The system has reported a watchdog trouble due to a malfunction in the main processor unit located on the LCD backboard. During this condition, the Watchdog LED will illuminate. Resolution Locate the LCD backboard: On the back side of the LCD board, find the reset switch (red-circled area in the reference photo). Reset the watchdog condition: Press and release the reset switch to reset the watchdog condition. Observe system behavior: If the system recovers to normal operation, no further action is needed. If the watchdog trouble persists, proceed to replace the LCD main processor board.

Issue The panel displays an Address 1 has a wiring trouble condition. This is accompanied by a General Trouble alert. Product Line ESMI Fire Detection. Environment FFSULH2007. Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.   Cause The system is showing a wiring trouble condition at Address 1. To view more details, press the “More Details” button on the panel. This issue originates from the Input Module (FFSULH2007). Resolution The Input Monitor Module provides contact monitoring circuits for equipment that uses a dry contact signal. Typical Connection Diagram The diagram below shows a typical connection of the input module with the monitored equipment. The circuit is monitored for wiring faults using an End-of-Line (EOL) resistor, which should be installed at the last point of the circuit. Note: The EOL resistor is supplied inside the module box. Troubleshooting Steps If the EOL resistor is removed or discarded, or if the wiring is broken, the module will detect a loss of resistance and generate a wiring trouble alert. The installer must ensure: The EOL resistor is properly connected at the last point of the equipment. Any broken wires are repaired or rejoined. Once the wiring and resistor are correctly installed, the trouble condition will automatically clear.

Issue Panel showing detector Calibration error. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. Cause When the contamination increases significantly and exceeds the sensitivity range for the smoke sensor, it is no longer able to perform calibration, causing a calibration error. Resolution Understanding the Calibration Process: The Esmi Ultima panel performs daily calibration and drift compensation for all addressable smoke sensors at 7 AM by default. Sensitivity and Contamination: Over time, dust and other contaminants can build up in the chamber of a smoke sensor, increasing its sensitivity. Illustration: Left Image: Clean sensor requiring 2.0% per foot of smoke to activate the fire alarm. Right Image: Contaminated sensor with increased sensitivity, requiring less smoke to reach the alarm threshold of 2.0% per foot. Trouble Condition: When the panel can no longer compensate for the contamination, it indicates a trouble condition. The Esmi Ultima panels can compensate for contamination build-up in addressable smoke detectors and addressable multi-criteria detectors. Daily calibration offsets any contamination, ensuring each smoke detector remains within its UL Listed sensitivity range. Recommended Action: Clean or replace the sensor with a new one of the same model. If you have a replacement in stock, replace it immediately.  

Issue How are user profiles (accounts) configured in Esmi Ultima Fire Panels? Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. FFSULH1003. FFSULH1005. Cause Access levels allow permissions to be assigned to different user types. Resolution User Accounts Maximum Accounts: Up to 63 user accounts can be created. Permissions: Access group or singular permissions as set out within each user group. Profile Configuration User Levels: The example above shows User Level 2 in Group 1. Group numbers increase as more groups are added. Session Timeout: Range from 1 to 255 seconds for the function button availability after login. Function Buttons: Selected according to users who need access to the group. Panel Permissions: Additional permissions can be set in the User Menu Options section. Event Log: Records individual user activity. User Profile Example Username: Up to 20 characters. Passcode: Should contain 5 or 6 numerical characters. User Level: Mike Allerton is the 4th user, placed in User Level 3. User options Panel Control Interface: User activates the interface and enters their passcode to unlock screen and panel permissions. Function Option Button: Provides access to the buttons as described earlier.

  Issue How to program the function buttons in Esmi Fire Panel Product Line ESMI Fire Detection Environment FFSULH1001. FFSULH1002. FFSULH1003. FFSULH1005. Cause Customer wants the specific buttons for specific actions. Resolution Up to 24 customer specific, on-screen function buttons may be configured to provide control, disablement and engineering functions. The function buttons can be configured to be either available or hidden for each log-in profile. The following procedure describes how to: Set function button attributes/properties. Allocate function buttons to user groups.  Create password specific user accounts for inclusion within a nominated user group. Setting attributes Function buttons (inputs) may be set to operate by association to output devices with the same properties e.g. a security input will activate any device that has security ticked as part its output properties, or as part of a cause-and-effect rule where the function button is the “Cause”.   With Loop Explorer open, select the Configure menu button and select System Manager to open the function button configuration page. Select the 'Details' button to open the properties section of the function button that you wish to configure. Note: Input Properties The properties page allows the user to configure the input action and associated messages, to set individual colours and either to work as a latched (cleared on user interface reset) or toggled action (press function button to operate and again to turn off). Mapping to zones is optional, and the location text is the name given to the function button when completed. Feature Groups There are 4 default user groups that can be configured with specific permissions for different users.     When configured, the function buttons will be included as selectable options in each of the feature groups. It should be noted that if a function button is allocated to the Logged-out group, then it will be present alongside the User Options button when all other user groups have been logged out. Note that at this level then the user options are limited to system information and basic panel tests such as display colour and LED function. Function buttons allocated to User level 2 and 3 may be accessed using the default login codes. If users are to be allocated unique numerical codes, then it would be advisable to change the panel default level 2 and/or 3 codes where required.