Warning
Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.
Issue
Fire Panel unable to display the Media Gateway Card version in system information.
Product Line
ESMI Fire Detection.
Environment
- FFSULH1007.
Cause
Panel message output on Media Gateway Card TCP/IP port not functioning and impacting BMS integration with the panel.
Resolution
The Media Gateway Card firmware needs to be updated. Follow the steps below to update the Media Gateway Card firmware.
Prerequisites
An SD card and SD card reader is required to make a bootable SD card for the firmware update files.
Prepare the SD card
- The first stage to update the firmware of the media gateway card is to prepare and install the firmware file onto the SD card. The media gateway card requires a micro-SD card. The firmware file is approx. 320MB, so select an SD card with suitable memory size.
- Format the SD card.
- Open up Win32Diskimager software. You should see the screen appear below.
- Click on the open file tab
and then select the firmware file.
- When the firmware is selected it will populate the image file box.
- Click on the ‘Write’ tab and you should then get a pop-up screen shown below.
- Click on the ‘Yes’ tab. The firmware will now install onto the SD card. When you see the pop-up screen ‘Write Successful’ appear click on the ‘OK’ tab. The firmware is now loaded onto the SD card. Close down the Win32Diskimager software and eject the SD card form the PC.
Install the Firmware
- Install jumper link onto the middle and top pin of X7 (as per the image below).
- There is a sliding cover on the socket. First slide the cover to unlock it, then hinge it up. Place the SD-Card in the socket. Hinge down the cover, then slide it to lock it as below
- The media gateway must be restarted to initiate the installation of firmware. This is done by pressing the reset button, shown in the picture below.
- The Media Gateway card has a set of 6 LEDs that indicate the status of the card. During normal operation one of the LEDs flashes regularly once each second.
After a few seconds you will see a moving pattern progressing through the six LEDs. This indicates that the installation is in progress. The installation will take a few minutes to complete.
Note: During this time the panel may display a fault condition that the media gateway card is not present or not working correctly. You can ignore this fault indication.
-
When the firmware installation on the media gateway card is complete, the pattern displayed on the six LEDs will change. Instead of a moving pattern progressing through the six LEDs, all six LEDs will flash on and off together. Once you see this pattern, with all the LEDs flashing together, you should uninstall the jumper, remove the micro-SD-card, and then press the reset button. The media gateway will restart then running the newly installed firmware. It will take a few seconds for the media gateway board to achieve its normal operating state. If the panel displayed a fault indication that the media gateway board was missing, this fault should clear.
-
The ESMI ULTIMA panel now needs to be rebooted to accept the updates from the media gateway card.13. Once the ESMI ULTIMA panel has initialised the firmware installation is now complete.
