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Label: ecostruxure building operation - Building Automation Knowledge Base

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Label: "ecostruxure building operation"

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1622 Posts | First Used: 2018-09-06

Issue When trying to activate an embedded license on a SmartX Server using Device Administrator, the activation fails with the following error message: "Embedded operation: Activate failed: ASEmbeddedAPI internal error: Capability request could not be created" Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) All of the above v. 3.0 or higher Cause The cause of this problem is that the trusted storage, i.e. the embedded license database on the SmartX server is corrupt. The embedded licensing framework undertakes internal checking and if it determines if there is a consistency problem, it will consider the trusted storage to be corrupt. This means that no operations to the trusted storage, such as activating licenses will succeed. At the time of writing it is unclear why the consistency problems happen. In the server log you may also observe the following error message: 10:08:06: Executing licensing command 10:08:06: Executing embedded operation: Activate ActivationID: ACT-XXXXXXXXXX-XXXXXX-XXXXXXXX 10:08:11: Embedded operation: Activate failed: ASEmbeddedAPI internal error: Capability request could not be created 10:08:11: Licensing command completed 10:08:11: Activating licenses failed (Real Activation ID replaced with ACT-XXXXXXXXXX-XXXXXX-XXXXXXXX) Resolution Building Operation 3.2.2 and above Using Device Administrator select the affected server and Open a PuTTY Console Follow the instructions as per the attached document An alternative way of connecting to the server SmartX Server is to use WinSCP. Use File protocol SCP and the admin user. When connected, follow the instruction in the document in point 2 above. Warm or Cold Start the AS-P Building Operation version 3.2.1 and lower If the embedded license is a Client license, there is no need to activate the license. Install the EBO Hotfix 3.0.3.2001 (CP1) or later. This will remove the enforcement of SmartX server Clients in the licensing system. See also Knowledgebase Article Embedded WebStaion client license when logging directly into a SmartX server no longer needed. Other licenses like SmartDrivers, SNMP, and Personal Dashboards may still need to be activated. Contact your local Product Support to fix this problem.

Issue For EBO Active Directory (Windows Domain) integration, do EBO support usage of "nested groups"?. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause EBO are using Windows API and ask if the user is a member of a certain group. Resolution Windows API should respond “yes” if the user is part of a group that is part of another group, which is configured in EBO. So this is up to how the Windows AD responds to the Windows API and not on the EBO side. For more information, please see Integrating Windows Active Directory user accounts with EcoStruxure

Issue TGML Graphic worked without error in EcoStruxure Building Operation 2.0 WebStation. After an upgrade to 3.0, WebStation displays one of the following errors on page load: Script error in DocumentLoadEvent (Component_Name) Refused to evaluate a string as JavaScript because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self' blob: 'unsafe-inline'". Do you want to continue running this script? This site says... Script error in DocumentLoadEvent (Component_Name) Blocked by Content Security Policy Do you want to continue running this script? Script error in DocumentLoadEvent (Component_Name) call to eval() blocked by CSP Do you want to continue running this script? Product Line EcoStruxure Building Operation Environment Building Operation 3.0 TGML Graphics Cause A new security setting in 3.0 disallows eval() statements by default in TGML JavaScripts presented in WebStation. An eval() statement executes a string of characters as code, which can open security vulnerabilities if enabled, something akin to a SQL injection or cross-site scripting attack. If graphics were created in earlier versions and relied on eval() to execute dynamic code, the user will be notified upon opening the graphic in 3.0 WebStation. Resolution Any graphics relying on eval() to execute dynamic code should have their JavaScript functions rewritten to avoid use of eval(). This is the preferred approach with respect to cyber-security. Work-Around It is possible, but not recommended, to disable the new security check in WebStation TGML graphics. Within WorkStation open the Control Panel Go to Security Settings Check the box for "Enable WebStation to use unsafe string evaluated JavaScript methods like 'eval' For more information, see Web Help article: Enabling WebStation to Use Unsafe JavaScript Methods. For the latest solution to this issue please refer to: Cannot Open Graphics in WebStation

Issue What is the compatible SpaceLogic BACnet/IP device firmware version for my EBO or Tridium Niagara N4 installation? Product Line EcoStruxure Building Operation, TAC IA Series Environment SpaceLogic BACnet/IP devices Tridium Niagara N4.7 and later versions Jace 8000 Tridium Niagara N4.7 and later versions Enterprise Server Cause The SpaceLogic (f ormerly known as SmartX) IP Controllers shipped from the factory may not have the latest firmware installed. It is essential to verify that the controller has the latest firmware build loaded for the EcoStruxure Building Operation version or Tridium Niagara N4 build being used before programming the controller. Resolution The below table contains the supported SpaceLogic BACnet/IP devices firmware for each EBO release. * New v4.0 features are not supported when used with EBO v3.x.x.. Note: RP-C is only supported on EBO 3.0 and later ** In release 4.0.2, two new commercial references for MP-V products were added. Please see section 2.1 in 4.0.2 Release notes for more details. MP-V/RP-V compatibility Supported* means there is no support for configurability between BACnet IP / MSTP system bus (northbound) SpaceLogic BACnet/IP devices can be upgraded using WorkStation , as explained in Updating Firmware in BACnet/IP Controllers. SpaceLogic BACnet/IP devices firmware can also be upgraded u sing the eCommission SmartX Controller mobile application, you can download firmware to either a single BACnet/IP controller or multiple controllers, even if not hosted. This is only supported over an IP connection, as explained in Using the eCommission SmartX Controller Mobile Application to Download Firmware to BACnet/IP Controllers Tridium Niagara N4 Compatibility Note: SpaceLogic BACnet/IP devices firmware is only approved at v3.02.03 currently for Jace 8000 and Niagara Enterprise Server using N4.7 and newer platforms. Starting in Version 33 (Build 70) firmware v4.00.03 is approved for use.

Issue Need to know if various AS-B footprints and their databases are interchangeable. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Bundled Building Operation Automation Server Bundled (AS-B-24) Building Operation Automation Server Bundled (AS-B-24-L) Building Operation Automation Server Bundled (AS-B-24-H) Building Operation Automation Server Bundled (AS-B-36) Building Operation Automation Server Bundled (AS-B-36-L) Building Operation Automation Server Bundled (AS-B-36-H) Building Operation Automation Server Bundled (AS-B-24-P) Building Operation Automation Server Bundled (AS-B-24H-P) Building Operation Automation Server Bundled (AS-B-36-P) Building Operation Automation Server Bundled (AS-B-36H-P Cause There are several different footprints and versions of the AS-B hardware. This can cause confusion on whether these servers are interchangeable. Below are a few example scenarios: Can an AS-B-24 be replaced with an AS-B-24-L? Can a backup from and AS-B-36-L be restored into an AS-B-24? Can a backup from and AS-B-24-L be restored into an AS-B-36-L? Can a backup from an AS-B-24 be restored into an AS-B-24-H or an AS-B-24-P or an AS-B-24H-P? Can a backup from an AS-B-36 be restored into an AS-B-36-H or an AS-B-36-P or an AS-B-36H-P? Resolution The answer to 1, 2, and 3 of the above scenarios is "No". The various AS-B hardware ARE NOT INTERCHANGEABLE. Backup sets can only be restored from one AS-B to another AS-B of the EXACT SAME HARDWARE TYPE. If an import of one type of AS-B into an AS-B of a different hardware type is attempted, the error below will be encountered. The answer to 4 and 5 of the above scenarios is "yes". Whether the AS-P has HOA switches or not or is a scalable type, does not change the backup.

Issue Support for OPC or DDE integration with EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Cause The OPC Server is a software program that converts hardware communication protocol into the OPC protocol. The OPC client software is any program that needs to connect to the hardware. The OPC client uses the OPC server to get data from or send commands to the hardware. Resolution Neither the OPC server nor the DDE configuration is supported at this time. There is not currently a roadmap for direct OPC client or server capability within the EcoStruxure Building Operation. To avoid problems with OPC Integration (and lose a project), there are two options for OPC integeration: It is possibe to use a converter to convert OPC to/from one of EBO supported protocols. For example, use a 3rd party software to translate all the OPC points into BACnet Objects, “OPC Server -> BACnet Server”, or translate all EBO BACnet points to OPC. Perhaps one of the software programs below will be of benefit. Take into consideration what specifically will the ES be doing. If it is exchanging point values then it should work fine. Kepware Matrikon SCADA engine Note: These are 3rd party products that are not supported by Shneider Electric. Use a SmartConnector Extension to be a middleware between EBO and OPC cilent or server. Check available extenstions at Exchange shop and SmartConnector Server and refer to EBO SmartDriver and Smart Connector KB article for more information.

Issue Is it possible to use the RP-C relays to control LED Light? The specification sheet does not specify the maximum inrush current. Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) 24 V Building Operation Room Controller (RPC) 230 V Cause RP-C is not designed for switching light loads, and especially not LED loads. LED loads will result in a very high inrush current and require relays that are designed for that. Furthermore, the light application often requires relays that keep the light on in case of power failures which is not the case for RP-C. Resolution The CRS light modules and the Hotel Relay modules have that type of relays and can handle peak currents up to 800A, which is typical for LED loads. If using the CRS modules is not an option for the customer another possibility is to use a contactor connected to the RP-C.

Issue How to add Basic Authentication header to SendWebRequest function in Script RESTful Web Services Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause A 3rd party web service requires basic authentication for HTTP requests to ensure that data is requested securely , otherwise, the request will be rejected with an "Authorization Error". Resolution Basic Authentication is a type of Authorization Request Headers, which transmits credentials as user-id/ password pairs, encoded using Base64, as defined in RFC 7617 - The 'Basic' HTTP Authentication Scheme (ietf.org). Follow the below steps to create a Basic Authentication header in Script RESTful Web Services: Combine the User ID and the Password with a colon ex. "aladdin:opensesame". Encode the resulting string in base64 using script function to base64 encode a string posted in the Community or using the online encoder as Base64 Encode and Decode - Online, ex. "aladdin:opensesame" will be "YWxhZGRpbjpvcGVuc2VzYW1l" after Base64 encoding. Construct SendWebRequest header in the following format: Authorization: Basic <credentials>, as below example: Headers= "Authorization : Basic YWxhZGRpbjpvcGVuc2VzYW1l"'User ID=alaadin Password=opensesame Resultstring= SendWebRequest(BaseUrl,Method,ContentType,Headers,Message) Note: Basic Authentication is not a secure method of user authentication unless used in conjunction with HTTPS/TLS, as the user ID and password are transmitted as clear text. User ID and Password are Base64 encoded but Base64 can be easily decoded. For more information refer to Script RESTful Web Services WebHelp and Authorization - HTTP | MDN (mozilla.org)

Issue WPT and WPTE require certain Microsoft Security updates for Visio and for Office running on the host machines. Issues currently observed: Different and various functions in the fluent ribbon do not work or the ribbon does not appear. Following error "Application compile failure during save operation" is seen when saving/compiling an application in WorkPlace Tech Editor Product Line EcoStruxure Building Operation, TAC IA Series Environment Visio 2010, 2013, 2016,(.msi install) Visio 2019 is not supported in 5.9.4 or EBO versions before EBO 2022. Visio 2019 is supported when using Workplace Tech 5.10.x and EBO 2022. Visio 2013, 2016, 2019 (subscription "Click to Run", Plan 1 or 2) Office 2010, 2013, 2016 (.msi install) Office 2013, 2016, 365 (subscription "Click to Run" , Plan 1 or 2) Support for Workplace Tech 5.10 / previous and Workplace Tech Editor Cause Interoperability of Visio and Office can cause problems with Workplace Tech and Workplace Tech Editor if these MS16-70 updates are not applied. If the Office / Visio product is "Click to Run" the software has not been updated to the latest version. Resolution Install the updates from Microsoft Update Catalog To use the catalog, copy and paste the KB number into the "search". Always select the 32-bit version of the update. Visio 2010 32 bit KB3114872 Office 2010 KB3115198 select 32 bit Visio 2013 32 bit KB3115020 Office 2013 KB3115173 select 32 bit Visio 2016/2019 32 bit KB3115041 Office 2016 KB3115144 select 32 bit Visio 2016/2019 32 bit KB4484333 NOTE: If the Visio or Office is "Click to Run" (subscription such as Office 365, Plan1 or 2) rather than from a Microsoft Office .msi, the product should be upgraded by using the Update Options feature If you try and install the KB/.msi install patches, you will get this message

Issue Using a VPN, the Building Commissioning Tool is unable to recognize the network adapter Product Line EcoStruxure Building Operation Environment Building Operation Building Commissioning Tool Cause VPNs have not been specifically tested and therefore are not supported Resolution Though VPNs have not been tested and are not supported, some sites have found that this is possible. If the VPN adapter IP is available then it may work, if you have a VPN adapter that does not show up, please enter an enhancement request

Issue Trend charts don't display any data in Advanced Display v3 (ADv3) although the data can be seen in a trend log list The trend charts display data normally on other WorkStation and WebStation clients. Product Line EcoStruxure Building Operation Environment Advanced Display V3 Cause The ADv3 date is incorrect, therefore the trend chart when opening shows an interval that doesn't include any data. Resolution Set the correct date and time in the ADv3: Exit the SmartX HMI Kiosk app - Short press the power button (less than 3 seconds) Enter the password to exit the app and return to SmartX HMI Kiosk To Exit the Kiosk mode repeat the previous 2 steps. In the Home screen mode slide up and tap Settings Tap the System option Tap the option Date and Time and adjust accordingly or enable the option Automatic date and time.

Issue Some graphics are not visible from specific WorkStations but are visible in other WorkStations or WebStation. The graphic has an orange exclamation point overlay in the system tree and the graphic has an INVALID OBJECT error with the following error description: "An unexpected error occurred when fetching type udt <alpha numeric string>. The type cannot be decoded." No Showing graph in WorkStation Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause This issue is due to corruption in the WorkStation cache. Note that the WorkStation cache is NOT cleared when WorkStation is uninstalled, it needs to be manually removed. Resolution Uninstall ALL versions of WorkStation on the PC Navigate to: %AppData%\Schneider Electric EcoStruxure\Building Operation\ Delete the WorkStation folder Re-install WorkStation and open the graphics again.

Issue “Invalid certificate for https communication” alarm pops up after upgrading to EBO 4.0 Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause " Invalid certificate settings for Server to Server communication" is set to enabled (Generate Alarm) by default for new installations/upgrades. This function was deliberately designed to alert existing installations that their sites might be subject to security-related issues, and necessary action needs to be taken. Resolution If users want to get rid of this alarm, they need to: Suppress the alarm by unchecking the “Generate alarm” under Security Settings/ Invalid certificate settings for server to server communication Or Replace the server certificates with one that can be validated against a CA certificate. Note: Please refer to the following web pages for more information. CA Certificate Management Security Settings – Control Panel SSL Certificates

Issue When trying to change a BACnet value unit, the following error message pops up Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Changing a BACnet object unit containing a prefix to another unit. In the following example, we can see the "Airflow Input" has the kPa unit. Now, if the user wants to change the unit to N/M 2 , without removing the prefix k(10 3 ), an error pops up upon saving the settings. Resolution To resolve this, users need to omit the prefix before selecting the unit OR they need to make sure the selected unit supports that prefix.

Issue There may be a situation where the External Interface File (XIF) needs to be extracted out of the controller in order to properly set up the controller in a building automation system. Product Line EcoStruxure Building Operation, TAC IA Series, TAC Vista Environment External Interface File (XIF) NodeUtil Loytec XIF Builder Cause These tools will help with the extraction of an XIF file. An XIF file is used to create a Niagara R2 shadow object, a Niagara G3 LMNL file, LonWorks device template, and a SmartStruxure device template. Resolution The device manufacturer should provide an XIF, and in most cases, a DRF kit as well. The XIF provided by the manufacturer of the controller should be used first but if issues arise it may be required to extract the file from the controller. There are a number of tools available that will create an XIF, but the DRF kit cannot be created by any tool and must be supplied by the manufacturer. This MUST be provided along with the device. The list below covers some of the tools which are available. NodeUtil (header: bad, NVs: ok, DMA/File-SCPTs are omitted) Vista's XIF-builder (header: bad, NVs: almost ok.., DMA/File-SCPTs are omitted) Loytec plugIn (does a perfect XIF from a device using Loytec's stack) NodeUtil is available from the Echelon website (free registration is required) - The NodeUtilLauncher package attached makes it easy to use NodeUtil with Loytec interfaces. Loytec XIF Builder is available from the Loytec website (free registration is required) Using Lonmaker and the XIF Builder. Using NL220 and the XIF Builder. If the uploaded XIF still contains some detailed prompted error, refer to Error displayed when importing a device XIF into SmartStruxure.

Issue Unable to login to Webstation when it is embedded in an iframe on a webpage even though the security setting Enable WebStation to be embedded into another website is set. Clicking Log on after entering credentials just makes the login page reload. Security Setting "Enable WebStation to be embedded into another website" security setting Webstation login page in iframe Webstation might even go into a login loop if the Guest account is activated and Webstation logs in automatically to this account: Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Webstation Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause The Webstation login functionality relies on HTTPS redirect to function properly when it is embedded in an iframe. Error message in the browser developer tool console says: Blocked autofocusing on a <input> element in a cross-origin subframe. Resolution Webstation needs to redirect web clients to HTTPS. There is a setting in Security Manager that controls this. Follow the steps below to activate the redirect: Login to Workstation and go to Control Panel and then Security Settings. Check Redirect web clients to HTTPS and save the change.

Issue WorkStation will play audible alarms but the same alarms will not play in WebStation Product Line EcoStruxure Building Operation Environment Building Operation WebStation Cause Alarms can be viewed in WebStation but they do not have audible alarm sounds. Resolution Audible alarms are available in WebStation from 3.2 onward. See online help topic: WebStation and WorkStation Differences - EcoStruxure WebHelp

Issue Users or engineers may be unsure of how to access the best support for issues with EBO Smart Connectors, especially where site specific Smart Connectors have been developed, or believe the issue is with the underlying framework. Product Line EcoStruxure Building Operation Environment Integration Cause Unlike EBO, which is a standard EcoStruxure product that falls under normal R&D, the Smart Connector (formerly known as Mongoose) was developed by Schneider Electric Buildings Labs and a separate R&D Team. Resolution If using a Smart Connector developed specifically for a project by a separate Integration Team within Schneider-Electric, then it is always best to go back to that team with your technical issues. In all other cases, the Smart Connector Framework is now supported via normal Product Support channels by raising a support case with your local Customer Care Centre, just as you would for any other EcoStruxure Issue. The SmartConnector Developer Forum: can still also still be found on the community.

Issue Numbers are rounded. Why two values of nearly equal magnitude are subtracted, significant digits are lost. This occurs in a variety of places within EcoStruxure Buildings Operation, and explained using a script program in the example below. Product Line Ecostruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause In a string program and the NumToStr function, if a number (example 5.7) is entered and Save is selected, then the Value in the Variables window at the bottom shows 5.6999998. The value is altered from the original. Resolution When looking at a value in the watch window or variables view, there is no rounding so you are going to see the full length of the float number which suffers from a thing called “loss of significance” More information on float numbers can be found at: https://en.wikipedia.org/wiki/Loss_of_significance This phenomenon happens everywhere. An alternative would be to add a formatting feature to do the rounding. Script handles numbers as IEEE754 single precision floats, so the accuracy is limited to (IIRC) seven significant digits. The accuracy loss starts around 1.677E7. On www.binaryconvert.com/convert_float.html?decimal site, a decimal number can be converted to binary and then back to decimal in order to see how the decimal number will be handled in Script. Script handles numbers as IEEE754 single precision floats, so the accuracy is limited to (IIRC) seven significant digits. The accuracy loss starts around 1.677E7. On this site you can convert a decimal number to binary and then back to decimal in order to see how the decimal number will be handled in Script. http://www.binaryconvert.com/convert_float.html?decimal

Issue Site upgrading ES from 3.2.1.630 to 3.2.3.59. After the upgrade, some graphics and custom types are missing Before Upgrade: EBO 3.2.1.630 After upgrading to EBO 3.2.3.59 Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Enterprise Server Cause Error "is not defined in the target version, discarding object ~ " is found in the upgrade log. Resolution This video demonstrates the steps to upgrade ES successfully displaying all Graphics and Custom types Upgraded ES from 3.2.1.630 to 3.2.3.59 Graphics and custom types were missing Used CP11 3.2.3.1300 to upgrade Successful upgrade showing all Graphics and Custom Types When upgrading within the same version (from 3.2.1 to 3.2.3) we must use a hotfix. We shouldn’t be using the Full installer since the work folder and original folder is the same.

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Welcome to the new Schneider Electric Community

Label: ecostruxure building operation - Building Automation Knowledge Base

Embedded license activation fails

Windows Domain and Active Directory in "nested groups" in EBO

Refused to evaluate a string as JavaScript because 'unsafe-eval' is not an allowed source of script

SpaceLogic BACnet/IP devices firmware compatibility with EBO and Tridium Niagara N4

Interchangeability of Different Models of AS-B

OPC or DDE with EcoStruxure Building Operation

Control LED lights via RP-C relays

EBO Script RESTful Web Services Basic Authentication

Workplace Tech 5.10 and previous / Workplace Tech Editor (EBO) Microsoft Security Updates required for Visio and Office

Building Commissioning tool doesn't recognize VPN network

Trend charts don't display data in Advanced Display v3 (ADv3)

Graphics don't display in some WorkStations (other WorkStations and WebStation are OK)

"Invalid certificate for https communication" alarm

Unit is not convertible to BACnet value

How to extract an XIF out of a Lon controller

Cannot login to Webstation embedded in iframe

Is it possible to have audible alarms in WebStation

Support route for EBO Smart Connector Framework issues

Rounding off a number is called Loss of Significance - IEEE 754

Graphics and custom types missing after Upgrading ES database

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