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Issue “Invalid certificate for https communication” alarm pops up after upgrading to EBO 4.0 Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause "Invalid certificate settings for Server to Server communication…View more
Posted by: Reza in Building Automation Knowledge Base
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Unit is not convertible to BACnet value
1 month agoIssue When trying to change a BACnet value unit, the following error message pops up Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Changing a BACnet object unit containing a prefix to another unit. In th…View more
Posted by: Reza in Building Automation Knowledge Base
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Project Configuration Tool (PCT) fails to run with Error "VM Module INITIALIZING_ Failed to refresh versions"
2022-05-31 11:46 AMIssue The user installed the PCT on a machine and after running it, the following error pops up: “VM Module INITIALIZING_ Failed to refresh versions” Product Line Project Configuration Tool Environment Building Operation Project Configuration Tool (P…View more
Posted by: Reza in Building Automation Knowledge Base
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Warm and cold starts of Automation Server
2022-04-12 01:21 PMIssue Users asked if it is possible to do a warm and cold starts of the Automation Server using the reset button on the physical hardware Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Users may need to d…View more
Posted by: Reza in Building Automation Knowledge Base
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Meter Consumption calculation type does not generate log records
2022-04-12 01:19 PMIssue On an existing trend log, the calculation type can be set to the “Meter Consumption”, but this does not generate any log records. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause The “Set initial mete…View more
Posted by: Reza in Building Automation Knowledge Base
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How to search for personal and public dashboards
2022-03-16 03:33 PMIssue How to find out if a user has created a personal and/or a public dashboard Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Workstation Cause Customers may want to know if there is a personal or public dash…View more
Posted by: Reza in Building Automation Knowledge Base
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How to get the License Entitlement Certificate
2022-02-10 03:51 PMIssue Customers may need a copy of their License Entitlement certificate Product Line EcoStruxure Building Operation Environment Building Operation Licensing Cause Missing Entitlement certificate Resolution Customers have access to the following link…View more
Posted by: Reza in Building Automation Knowledge Base
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EBO bind in priority matches the default BACnet priority
2021-12-02 03:34 PMIssue A new feature in EBO 3.2.X where the value is grayed out when the binding on the priority of a BACnet object matches the BACnet Default priority level Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause …View more
Posted by: Reza in Building Automation Knowledge Base
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EcoStruxure Building Advisor does not connect to Automation Server
2021-10-01 04:51 PMIssue EcoStruxure Building Advisor does not connect by default to the Automation Server and the request to EWS returns a HTTP 401 error Product Line EcoStruxure Building Operation Environment Building Operation SmartX Server EcoStruxure Building Advi…View more
Posted by: Reza in Building Automation Knowledge Base
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Customized information display on the SmartX Sensor
2021-06-14 06:40 AMIssue How to populate customized information on the SmartX Sensor display Product Line EcoStruxure Building Operation Environment SmartX Living Space Sensor EcoStruxure Building Workstation Cause Additional information required on how to customize in…View more
Posted by: Reza in Building Automation Knowledge Base
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