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Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: Reza in Building Automation Knowledge Base
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Issue How to perform the activation of an embedded demo license Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause The embedded demo License is a temporary license used for demonstration …View more
Posted by: Reza in Building Automation Knowledge Base
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"Invalid certificate for https communication" alarm
2022-07-19 10:56 AMIssue “Invalid certificate for https communication” alarm pops up after upgrading to EBO 4.0 Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause "Invalid certificate settings for Server to Server communication…View more
Posted by: Reza in Building Automation Knowledge Base
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Unit is not convertible to BACnet value
2022-07-19 10:56 AMIssue When trying to change a BACnet value unit, the following error message pops up Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Changing a BACnet object unit containing a prefix to another unit. In th…View more
Posted by: Reza in Building Automation Knowledge Base
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Project Configuration Tool (PCT) fails to run with Error "VM Module INITIALIZING_ Failed to refresh versions"
2022-05-31 11:46 AMIssue The user installed the PCT on a machine and after running it, the following error pops up: “VM Module INITIALIZING_ Failed to refresh versions” Product Line Project Configuration Tool Environment Building Operation Project Configuration Tool (P…View more
Posted by: Reza in Building Automation Knowledge Base
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Warm and cold starts of Automation Server
2022-04-12 01:21 PMIssue Users asked if it is possible to do a warm and cold starts of the Automation Server using the reset button on the physical hardware Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Users may need to d…View more
Posted by: Reza in Building Automation Knowledge Base
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Meter Consumption calculation type does not generate log records
2022-04-12 01:19 PMIssue On an existing trend log, the calculation type can be set to the “Meter Consumption”, but this does not generate any log records. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause The “Set initial mete…View more
Posted by: Reza in Building Automation Knowledge Base
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How to search for personal and public dashboards
2022-03-16 03:33 PMIssue How to find out if a user has created a personal and/or a public dashboard Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Workstation Cause Customers may want to know if there is a personal or public dash…View more
Posted by: Reza in Building Automation Knowledge Base
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How to get the License Entitlement Certificate
2022-02-10 03:51 PMIssue Customers may need a copy of their License Entitlement certificate Product Line EcoStruxure Building Operation Environment Building Operation Licensing Cause Missing Entitlement certificate Resolution Customers have access to the following link…View more
Posted by: Reza in Building Automation Knowledge Base
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EBO bind in priority matches the default BACnet priority
2021-12-02 03:34 PMIssue A new feature in EBO 3.2.X where the value is grayed out when the binding on the priority of a BACnet object matches the BACnet Default priority level Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause …View more
Posted by: Reza in Building Automation Knowledge Base
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