Issue
The user installed the PCT on a machine and after running it, the following error pops up: “VM Module INITIALIZING_ Failed to refresh versions”
Product Line
EcoStruxure Building Operation
Environment
Building Operation Project Configuration Tool (PCT)
Cause
An installed and enabled antivirus may have corrupted the PCT installation.
Resolution
By verifying the PCT Virtual Box logs, we can see the folloiwng error:
ERROR [COM]: aRC=E_FAIL (0x80004005) aIID={xxxx-xxxx-xxxxx-xxxx-xxxx} aComponent={MachineWrap} aText={The virtual machine 'Project Name' has terminated unexpectedly during startup with exit code -1073741819 (0xc0000005)}, preserve=false aResultDetail=0
This indicates that the antivirus may have corrupted the PCT installation if it remained enabled during the installation. Now the PCT cannot communicate with the Virtual Machine.
To resolve this, users will need to re-install the PCT while the antivirus has been disabled temporarily.
