David_Purser

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David Purser

Picard

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David_Purser

Niagara workaround for routers that do NOT support Extended Frames

IssueRouters or devices with routing capabilities may not support BACnet Protocol 16 Extended Frames (1474 bytes) and only support BACnet MSTP Frame s...

Knowledge Center icon_circle Building Automation Knowledge Base

102 0 0

2025-08-04 01:15 PM

David_Purser

Modbus RTU capturing in Wireshark

IssueNeed to analyze Modbus RTU communication packets for SpaceLogic controllers.Product LineEcoStruxure Building OperationEnvironmentBuilding Operati...

Knowledge Center icon_circle Building Automation Knowledge Base

334 4 0

2025-07-22 03:34 PM

David_Purser

Running multiple BACnet Applications on same Windows machine

IssueBACnet requires applications to listen on the same port across the IP subnet to receive BACnet discovery broadcasts. Two applications running on ...

Knowledge Center icon_circle Building Automation Knowledge Base

406 2 0

2025-06-05 12:09 PM

David_Purser

PCT2 192.168.10.2 is unreachable because of Windows Network Adapter se...

IssuePCT2 is unreachable using IP 192.168.10.2, with messages similar to:504 Gateway TimeoutServer error - server 192.168.10.2 is unreachable at this ...

Knowledge Center icon_circle Building Automation Knowledge Base

1054 0 0

2025-03-14 06:04 PM

David_Purser

Building Commission (EBC) closes at Login screen

IssueBuilding Commission (EBC) self closes at Login screen in Windows. It seems to be after application is unused for an extended period of time.Produ...

Knowledge Center icon_circle Building Automation Knowledge Base

450 1 0

2025-03-14 05:53 PM

David_Purser

Picoscope Configuration for Modbus RTU capturing and decoding

WarningHazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device a...

Knowledge Center icon_circle Building Automation Knowledge Base

1252 5 0

2024-11-20 09:21 AM

David_Purser

How to Handle Forced Points and Manual Overrides in Building Advisor

IssueSince the Cloud Plugin cannot perform search operations on EBO, Building Advisor can only estimate the number of forced points using the event lo...

Knowledge Center icon_circle Building Automation Knowledge Base

1902 0 0

2024-11-19 01:33 PM

David_Purser

Capture BACnet MSTP Traffic with Tshark

IssueWhen using mstpcap.exe to capture, it automatically stops after 65535 packets. Similarly, when using Wireshark, it will stop capturing if the dis...

Knowledge Center icon_circle Building Automation Knowledge Base

3773 3 0

2024-04-24 05:43 AM

David_Purser

Container Servers create same Instance ID for BACnet interface

IssueWhen the BACnet Interface is created in Container Servers, the automatically generated Device Object ID aka Instance ID can be the same as anothe...

Knowledge Center icon_circle Building Automation Knowledge Base

3222 5 0

2024-04-08 10:08 AM

David_Purser

Convert PEM certificate file to CRT certificate file

IssueDevice Administrator requires CRT certificate file to add a certificate to CA Certificates.Product LineEcoStruxure Building OperationEnvironmentB...

Knowledge Center icon_circle Building Automation Knowledge Base

2611 0 0

2024-03-07 08:39 AM

David_Purser

Use Static IP instead of DHCP for critical data exchange with SpaceLog...

IssueIn SpaceLogic BACnet/IP controllers, a DHCP configuration takes longer than a Static IP configuration to start BACnet communications after a powe...

Knowledge Center icon_circle Building Automation Knowledge Base

2715 1 0

2024-02-26 07:36 AM

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