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Backup and Restore or Transfer SSL Root Certificates and Server List from Device Administrator
3 weeks agoWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: David_Purser in Building Automation Knowledge Base
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EBO Data Collection Summary
4 weeks agoIssue There is currently no summary KB article for all the data collection available in EBO systems. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation…View more
Posted by: David_Purser in Building Automation Knowledge Base
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Collect EBO Webstation browser logs
2022-08-18 09:39 PMIssue Investigating event with EBO Webstation and need to collect logs for Product Support to assist. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Product Support requests logs to investigate an event in…View more
Posted by: David_Purser in Building Automation Knowledge Base
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Collect EBO Workstation logs
2022-08-18 09:37 PMIssue There is a performance issue affecting EBO Workstation and Product Support has requested logs. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Product Support has requested logs from EBO Workstation.…View more
Posted by: David_Purser in Building Automation Knowledge Base
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Suspect Memory Leak in EBO 4.0
2021-12-06 09:44 AMI was alerted to Memory Usage > 70% when reviewing my testbench in BMS Health. I reviewed the memory trends that I have had installed on the server "forever" and memory usage is on steady climb as of late. I warmstarted the controller and re-started …View more
Posted by: David_Purser in Archives: Building Automation and Control
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New NEW Menu: Creating remote BACnet Network results in Network ID = 0
2021-10-11 01:34 PMI have router that routes to remote Network ID = 2 and is matched in Discovery Window. When I click NEW OBJECT - Select BACnet Network (only one listed as expected). Change Name to BACnet network_2 and click CREATE, then it creates with Network ID = …View more
Posted by: David_Purser in Archives: Building Automation and Control
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RPV Sensor Bus does not show offline (Red X) when comm port is blank
2021-10-26 07:06 AMWorking with RPV, the living space sensor was showing OFFLINE (Red X) and we looked at all the living space sensor settings (address, etc) and ended up finding the issue was that no comm port was defined. Set to ComA and worked as expected, but not h…View more
Posted by: David_Purser in Archives: Building Automation and Control
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Issue launching Workstation 4.0 in Windows
2021-12-16 06:23 AMI have an issue that I can only launch Workstation via START button, scroll to Schneider Electric EcoStruxure, expand it, scroll down to Workstation Building Operation 4.0. I can NOT perform the following: Right-Click Pin to Start put it as Start Men…View more
Posted by: David_Purser in Archives: Building Automation and Control
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BACnet Alarm Text not present in Alarm for 3rd Party BACnet Recipient
2021-12-07 07:36 AMIt is my assumption that BACnet Alarm Text was included in 3.03.0x firmware, but does not seem to be passing text in BACnet Alarm in MPC 4.00.00.20170 with ES hosting MPC at 4.0.0.2036. AlarmText in EBO BACnet Return to Normal BACnet In Alarm
Posted by: David_Purser in Archives: Building Automation and Control
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Help publishing MQTT message as JSON
2021-11-10 01:59 PMI have set the following in the client: Message Start = { Message End = } Value Delimiter = , Value Format = @(Name):@(Value) Added Data group with topic /ESBeta/SE8000_01 and assigned Data Points However the output {/EBO4.0.xBetaES01/BACnet Interfac…View more
Posted by: David_Purser in Archives: Building Automation and Control
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