David_Purser

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David Purser

Picard

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David_Purser

PCT2 192.168.10.2 is unreachable because of Windows Network Adapter se...

IssuePCT2 is unreachable using IP 192.168.10.2, with messages similar to:504 Gateway TimeoutServer error - server 192.168.10.2 is unreachable at this ...

Knowledge Center icon_circle Building Automation Knowledge Base

243 0 0

2025-03-14 06:04 PM

David_Purser

Building Commission (EBC) closes at Login screen

IssueBuilding Commission (EBC) self closes at Login screen in Windows. It seems to be after application is unused for an extended period of time.Produ...

Knowledge Center icon_circle Building Automation Knowledge Base

112 1 0

2025-03-14 05:53 PM

David_Purser

Picoscope Configuration for Modbus RTU capturing and decoding

WarningHazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device a...

Knowledge Center icon_circle Building Automation Knowledge Base

801 5 0

2024-11-20 09:21 AM

David_Purser

How to Handle Forced Points and Manual Overrides in Building Advisor

IssueSince the Cloud Plugin cannot perform search operations on EBO, Building Advisor can only estimate the number of forced points using the event lo...

Knowledge Center icon_circle Building Automation Knowledge Base

749 0 0

2024-11-19 01:33 PM

David_Purser

Capture BACnet MSTP Traffic with Tshark

IssueWhen using mstpcap.exe to capture, it automatically stops after 65535 packets. Similarly, when using Wireshark, it will stop capturing if the dis...

Knowledge Center icon_circle Building Automation Knowledge Base

3449 3 0

2024-04-24 05:43 AM

David_Purser

Container Servers create same Instance ID for BACnet interface

IssueWhen the BACnet Interface is created in Container Servers, the automatically generated Device Object ID aka Instance ID can be the same as anothe...

Knowledge Center icon_circle Building Automation Knowledge Base

2839 5 0

2024-04-08 10:08 AM

David_Purser

Convert PEM certificate file to CRT certificate file

IssueDevice Administrator requires CRT certificate file to add a certificate to CA Certificates.Product LineEcoStruxure Building OperationEnvironmentB...

Knowledge Center icon_circle Building Automation Knowledge Base

2284 0 0

2024-03-07 08:39 AM

David_Purser

Use Static IP instead of DHCP for critical data exchange with SpaceLog...

IssueIn SpaceLogic BACnet/IP controllers, a DHCP configuration takes longer than a Static IP configuration to start BACnet communications after a powe...

Knowledge Center icon_circle Building Automation Knowledge Base

2284 1 0

2024-02-26 07:36 AM

David_Purser

Understanding a certificate PEM file

IssueUnsure whether a certificate is in the required PEM file format and what fields it includes to ensure the correct file is installed on the correc...

Knowledge Center icon_circle Building Automation Knowledge Base

2602 0 0

2024-02-20 05:43 AM

David_Purser

Verify certificates with OpenSSL

IssueCheck the host and intermediate certificates with a CA certificate to verify the authentication chain before importing them into EBO servers.Prod...

Knowledge Center icon_circle Building Automation Knowledge Base

2197 0 0

2024-02-19 01:32 PM

David_Purser

PCT2 Error: System.InvalidOperationException: Failed to run: Start-Vm ...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

4806 1 0

2024-02-14 04:08 PM

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