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David_Purser
David_Purser
Picard
‎2025-10-20
1427
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2396
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948
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181
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David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

MP Controller Type Change Due to STM32 Flash Corruption

IssueThe LCES firmware for MP is universal, covers all models. The LCES firmware learns its model from the STM32 (the IO processor). If the LCES FW is...
Knowledge Center icon_circle Building Automation Knowledge Base
207 1 0

2025-09-30 01:07 PM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

RP-C Controller Type Change Due to STM32 Flash Corruption

IssueDuring or immediately after a firmware upgrade, the RP-C controller may experience corruption of the STM32 processor's flash memory. This results...
Knowledge Center icon_circle Building Automation Knowledge Base
192 1 0

2025-09-30 10:38 AM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Troubleshooting RSTP with Wireshark

IssueNeed to perform a diagnostic verification as a preventative measure during routine maintenance or reactively in response to cabling that is causi...
Knowledge Center icon_circle Building Automation Knowledge Base
201 2 0

2025-09-30 10:36 AM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Queue Full Exception in Niagara

IssueEncounter Queue Full Exception in context of "Error writing BACnet point"Product LineEcoStruxure Building Operation, TAC IA SeriesEnvironmentI/A ...
Knowledge Center icon_circle Building Automation Knowledge Base
519 1 0

2025-08-25 11:21 AM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Niagara workaround for routers that do NOT support Extended Frames

IssueRouters or devices with routing capabilities may not support BACnet Protocol 16 Extended Frames (1474 bytes) and only support BACnet MSTP Frame s...
Knowledge Center icon_circle Building Automation Knowledge Base
299 1 0

2025-08-04 01:15 PM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Modbus RTU capturing in Wireshark

IssueNeed to analyze Modbus RTU communication packets for SpaceLogic controllers.Product LineEcoStruxure Building OperationEnvironmentBuilding Operati...
Knowledge Center icon_circle Building Automation Knowledge Base
786 5 0

2025-07-22 03:34 PM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Running multiple BACnet Applications on same Windows machine

IssueBACnet requires applications to listen on the same port across the IP subnet to receive BACnet discovery broadcasts. Two applications running on ...
Knowledge Center icon_circle Building Automation Knowledge Base
820 2 0

2025-06-05 12:09 PM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

PCT2 192.168.10.2 is unreachable because of Windows Network Adapter se...

IssuePCT2 is unreachable using IP 192.168.10.2, with messages similar to:504 Gateway TimeoutServer error - server 192.168.10.2 is unreachable at this ...
Knowledge Center icon_circle Building Automation Knowledge Base
1421 0 0

2025-03-14 06:04 PM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Building Commission (EBC) closes at Login screen

IssueBuilding Commission (EBC) self closes at Login screen in Windows. It seems to be after application is unused for an extended period of time.Produ...
Knowledge Center icon_circle Building Automation Knowledge Base
663 1 0

2025-03-14 05:53 PM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

Picoscope Configuration for Modbus RTU capturing and decoding

IssueModbus RTU communication is not performing as expected, and there is a need to review electrical installation or request/response packets.Product...
Knowledge Center icon_circle Building Automation Knowledge Base
1465 5 0

2024-11-20 09:21 AM

David_Purser
/html/rank_icons/Picard_20x20.png David_Purser /html/rank_icons/SUPPORT-rank.png

How to Handle Forced Points and Manual Overrides in Building Advisor

IssueSince the Cloud Plugin cannot perform search operations on EBO, Building Advisor can only estimate the number of forced points using the event lo...
Knowledge Center icon_circle Building Automation Knowledge Base
2389 0 0

2024-11-19 01:33 PM

Activity Feed
  • Posted Re: SLPSTX2 Room Humidity Sensor Inaccuracy on Intelligent Devices Forum. ‎2025-10-14 05:55 AM
  • Got a Like for Troubleshooting RSTP with Wireshark. ‎2025-10-01 03:26 PM
  • Got a Like for RP-C Controller Type Change Due to STM32 Flash Corruption. ‎2025-09-30 09:15 PM
  • Got a Like for MP Controller Type Change Due to STM32 Flash Corruption. ‎2025-09-30 09:12 PM
  • Got a Like for Troubleshooting RSTP with Wireshark. ‎2025-09-30 08:33 PM
  • Posted MP Controller Type Change Due to STM32 Flash Corruption on Building Automation Knowledge Base. ‎2025-09-30 01:07 PM
  • Posted RP-C Controller Type Change Due to STM32 Flash Corruption on Building Automation Knowledge Base. ‎2025-09-30 10:38 AM
  • Posted Troubleshooting RSTP with Wireshark on Building Automation Knowledge Base. ‎2025-09-30 10:36 AM
  • Got a Like for Ensure IP or DNS address is valid NTP server. ‎2025-09-29 12:56 PM
  • Got a Like for Niagara workaround for routers that do NOT support Extended Frames. ‎2025-09-09 05:27 AM
  • Got a Like for Modbus RTU capturing in Wireshark. ‎2025-08-27 01:01 AM
  • Got a Like for Queue Full Exception in Niagara. ‎2025-08-26 04:52 AM
  • Got a Like for EBO Data Collection Summary. ‎2025-08-26 12:35 AM
  • Posted Queue Full Exception in Niagara on Building Automation Knowledge Base. ‎2025-08-25 11:21 AM
  • Got a Like for EBO Data Collection Summary. ‎2025-08-07 07:03 AM
  • Posted Niagara workaround for routers that do NOT support Extended Frames on Building Automation Knowledge Base. ‎2025-08-04 01:15 PM
  • Got a Like for Modbus RTU capturing in Wireshark. ‎2025-07-30 08:16 PM
  • Got a Like for Modbus RTU capturing in Wireshark. ‎2025-07-25 05:54 AM
  • Got a Like for Modbus RTU capturing in Wireshark. ‎2025-07-24 03:53 AM
  • Got a Like for EBO Data Collection Summary. ‎2025-07-24 03:51 AM
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