Issue
There is currently no summary KB article for all the data collection available in EBO systems.
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Enterprise Server
- Building Operation Enterprise Central
- Building Operation Workstation
- Building Operation Webstation
- Building Operation Automation Server Premium
- Building Operation Automation Server Bundled
Cause
Identified the need to review data from EBO to analyze performance or issues.
Resolution
Purposes for Data Collection
- Provide visual information about the issue
- Screenshots (from Windows Snip & Sketch or other tools)
- Video Capture or Mobile Device Video
- Device LEDs, provide any information about them and when they change.
- Provide information about your configuration/installation
- Network devices, including routers, switches, and any configuration you can provide
- BMS Routers
- Site Topology, including all devices included in the communications path
- Provide server (EC/ES/AS) XBK backup
- Configuration only is smaller and useful when investigating configuration, bindings, and/or programming
- All Data is larger and recommended when need to see trends or events to help investigate the issue's timeline.
- Provide any information to replicate the issue.
- Provide as specific as possible steps used to create that outcome
- Provide VERSIONS of ALL software, hardware, and protocols involved
- If submit any captures or logs, perform the following:
- Provide any steps performed in EBO during the capture or log with the date & time, so these events can be matched.
Servers (EC/ES/AS)
- Collect logs from an Automation Server
- Collect logs from the Enterprise Server and Enterprise Central
-
Backing Up EcoStruxure BMS Servers Manually (Configuration Only or All Data)
Server Fieldbus Protocols
- Infinet: Gathering Trace Log information for the Infinet bus in EBO
- Lon: (Video included)
- Modbus: Capture a Modbus trace log in EBO/SBO
Software
- EBO Webstation
- EBO Workstation
- EBO Project Configuration Tool (PCT)
- Windows
- Review the Windows Event Logs. What specifically happens when an error occurs?
Follow this KB article to view and save the Windows Events: Viewing, Saving, Sharing Windows Event Logs for Troubleshooting Purposes
- Review the Windows Event Logs. What specifically happens when an error occurs?
- Wireshark
- For extended period capturing, use this article to set up a Ring Buffer in Wireshark. Wireshark capture ring buffer for continuous capturing
Hardware
- b3/Infinet Controller
- BACnet/IP Controller
- Workstation method - BACnet/IP Controller Diagnostics
- Building Commission method - Viewing and Exporting Diagnostic Files (WebHelp) or Viewing Diagnostic Files (YouTube)
Protocols & Electrical Interfaces
- Ethernet
- Capture any ethernet traffic, including IP: Using WireShark to analyse communications on an Ethernet network
- Capture Loopback (127.0.0.1) traffic between applications and/or servers running on the same host OS: How to capture localhost traffic with Wireshark to help troubleshoot EWS communication issues
- Lon
- RS-485
- Fieldbuses include BACnet MS/TP, I/Net, Infinet, Modbus RTU
- BACnet MSTP Capture Application - Communities (se.com) aka mstpcap.exe
- BACnet - PicoScope Basics
