Collect EBO Workstation logs

[David_Purser]

Issue

There is a performance issue affecting EBO Workstation and Product Support has requested logs.

Product Line

EcoStruxure Building Operation

Environment

Building Operation Workstation

Cause

Product Support has requested logs from EBO Workstation.

Resolution

The WorkStation logs and crash dumps are stored in the application data folder. The full path depends on the software installed:

EcoStruxure:

%appdata%\Schneider Electric EcoStruxure\Building Operation\WorkStation\Logs

%appdata%\Schneider Electric EcoStruxure\Building Operation\WorkStation\Crashes

StruxureWare:

%appdata%\Schneider Electric StruxureWare\Building Operation\WorkStation\Logs

%appdata%\Schneider Electric StruxureWare\Building Operation\WorkStation\Crashes

All files from the Logs folder starting with CoreLog or CrashLog must be included.

All files from the Crashes folder must be included.

Perform the following to quickly access the appropriate folder above:

1. Select link
2. Paste into Windows Explorer Address Bar 

If you can replicate an issue, perform this process to Temporarily Raise the Log Level before running the test and collecting the logs.

1. Log in to WorkStation
2. Click the Tools menu
3. Click Options
4. Hold down the left SHIFT key on the keyboard
5. Click Apply
6. Release the left SHIFT key on the keyboard and click OK to close the dialog

The WorkStation log level is now set to INFO until WorkStation is closed.