GavinHe

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Gavin Heward

Sisko

‎2025-08-01

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GavinHe

Error 'Domain Controller version too low' encountered when logging int...

IssueIt is not possible to login to an Automation Server and it fails with the error "Domain Controller version too low' for certain users.Product Lin...

Knowledge Center icon_circle Building Automation Knowledge Base

313 1 0

2025-05-02 07:50 PM

GavinHe

Ensure a version of TLS is disabled using OpenSSL

IssueEnsure a version of TLS is disabled using OpenSSLProduct LineEcoStruxure Building OperationEnvironmentEnterprise CentralEnterprise ServerAutomati...

Knowledge Center icon_circle Building Automation Knowledge Base

2242 0 0

2024-03-06 03:19 PM

GavinHe

Project Configuration Tool - Failed to Deploy Builder for Function Blo...

IssueNeed to bind program objects and as detailed in Deploying a Function Block Program to a Server it is not possible to interact (eg. bind its objec...

Knowledge Center icon_circle Building Automation Knowledge Base

1778 1 0

2023-11-09 03:04 PM

GavinHe

Security Expert - Denied Entry by "Entry Mode Error Door Waiting for B...

IssueSecurity Expert is denying user entry to a door and generating an event message stating waiting for Bio Mode Card Input Credentials. Biometric c...

Knowledge Center icon_circle Building Automation Knowledge Base

1791 1 0

2023-09-10 07:10 PM

GavinHe

Cannot clear Semantic DB default admin password alarm when Enterprise ...

IssueOn a system requiring Semantics after adding Enterprise Servers to an Enterprise Central alarms are generated that cannot be cleared. Changing t...

Knowledge Center icon_circle Building Automation Knowledge Base

3333 0 0

2023-09-07 07:57 PM

GavinHe

External log storage not working with SQL Server Express

IssueReceive alarm messages as "Server does not exist or access denied", "08001: [FreeTDS][SQL Server]Unable to connect to data source" or "08S01: [Fr...

Knowledge Center icon_circle Building Automation Knowledge Base

3680 3 0

2023-04-24 04:46 PM

GavinHe

Project Configuration Tool - failed get matching version

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

1896 0 0

2023-04-23 06:11 PM

GavinHe

Enterprise Server Backup Failed - File is Corrupt

IssueWhen performing a backup of all Servers and All Data on an Enterprise Server the backup fails and generates an error in Software Administrator in...

Knowledge Center icon_circle Building Automation Knowledge Base

933 0 0

2023-01-09 04:33 PM

GavinHe

Connecting a SpaceLogic Controller via MSTP

IssueHow to connect a SpaceLogic IP Controller via MSTPProduct LineEcoStruxure Building OperationEnvironmentWorkstationAutomation Server (ASP/ASB)Spac...

Knowledge Center icon_circle Building Automation Knowledge Base

4570 7 0

2022-12-08 05:25 PM

GavinHe

Add Users to a Controller so all Card Events are Associated

IssueRead Raw Data events for valid cards without access are shown but do not identify the User or indicate the door is not allowedProduct LineEcoStru...

Knowledge Center icon_circle Building Automation Knowledge Base

1278 1 0

2022-11-23 04:01 PM

GavinHe

Do Not Display Read Raw Data Events

IssueRead Raw Data events are being shown in the Event view when a valid card is presented at a readerProduct LineEcoStruxure Security ExpertEnvironme...

Knowledge Center icon_circle Building Automation Knowledge Base

1253 0 0

2022-11-23 03:57 PM

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