Issue
Security Expert is denying user entry to a door and generating an event message stating waiting for Bio Mode Card Input Credentials. Biometric credentials are not being used for the door.
Product Line
EcoStruxure Security Expert
Environment
Security Expert Client
Cause
Custom credential settings are not correctly configured for the door and reader. The door is set to use a Door Type expecting a Custom Credential but the Reader is configured to use a standard card format.
Resolution
To fix the issue the Reader must also be configured to use a Custom Credential.
- Navigate to Reader Expanders and select the associated Reader Expander.
- For the Reader set the Reader(x) Format to Custom Credential as expected in the Door Type
- Right click the Reader Expander, select Update Module, and after a successful update test the operation.
