Issue
PCT2 is unreachable using IP 192.168.10.2, with messages similar to:
- 504 Gateway Timeout
- Server error - server 192.168.10.2 is unreachable at this moment.
Product Line
EcoStruxure Building Operation
Environment
Project Configuration Tool (PCT) 2
Cause
The Hyper-V Virtual Ethernet Adapter in Windows, labeled vEthernet (SwitchPctInternal), is not configured with the proper static IP address.
It may be incorrectly configured as DHCP
Resolution
- Open Properties for vEthernet (SwitchPctInternal)
- Go to the Networking tab.
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
-
Configure the IP Address:
-
Select Use the following IP Address.
-
Ensure the IP address is set to 192.168.10.1.
-
Set the subnet mask to 255.255.255.0.
Leave the gateway field blank.
-
Additional Notes
- Ensure that no other network adapters are conflicting with the vEthernet (SwitchPctInternal) settings.
- Verify that the PCT2 device is properly connected to the network.
