Issue
After a Sigma transition into EBO, alarm clears are requiring acknowledgements.
In the Sigma Interface, the object alarm and hardware alarm 'Type of Acknowledgement are set to 'Extended' and cannot be changed to 'Single'
Product Line
EcoStruxure Building Operation, Satchwell Sigma
Environment
- Building Operation Enterprise Server
- Satchwell Sigma
Cause
Alarm Clear Controls are incorrectly set in Sigma Alarm Manager.
Resolution
During the Data Import into EBO, the settings of the Sigma Alarm Manager is checked and the alarm clear acknowledgement type is set to a specific type. If acknowledgement on alarm clears is no longer required in EBO then it will need to be changed on the Sigma server,
To change to 'Single' so that alarms only are able to be acknowledged, in Sigma:
Open the Alarm Manager and go to the menu options: Configure > Alarm Controls.
Uncheck the 'Alarm Clears Acknowledgeable' box.
Redo the Data Import, the 'Type of Acknowledgement' is now seen to be set to 'Single'.
However, If it is now showing 'No', then the KB article Type of Acknowledgement set to 'No' on Sigma Interface object alarm will explain how to change this.
