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Label: "ecostruxure building advisor"

View in: "Building Automation Knowledge Base" | Community

7 Posts | First Used: 2021-10-01

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Label: "EcoStruxure Building Advisor" Show all articles

EBO Cloud Connectivity OS requirements

Issue Unable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal  Product Line EcoStruxure Building Advisor, EcoStruxure Building Operation Environment Building Operation Building Advisor EBO Health Module Building Operation Enterprise Server Building Operation Enterprise Central Cause There are some Operating System Requirements that need to be checked and enforced. Resolution Incompatible versions lead to missing trust certificates that could hinder the connection to Azure cloud services.  The table below provides a compatibility matrix of EBO versions and supported Windows OS that is necessary for the cloud-connectivity to work reliably.   Enterprise Server Software Requirements               EBO Version v2.0 v2.1 v3.0 v3.1 v3.2 v3.3 v4.0 Microsoft Windows 7 (64-bit) Yes Yes Yes Yes No No No Microsoft Windows 8.1 (64-bit) Yes Yes Yes No No No No Microsoft Windows 10(64-bit) Yes Yes Yes Yes Yes Yes Yes Microsoft Windows Server 2008 R2 (64-bit) Yes Yes Yes No No No No Microsoft Windows Server 2012 (64-bit) Yes Yes Yes No No No No Microsoft Windows Server 2012 R2 (64-bit) Yes Yes Yes Yes Yes Yes Yes Microsoft Windows Server 2016 Yes Yes Yes Yes Yes Yes Yes Microsoft Windows Server 2019       Yes Yes Yes Yes Microsoft .NET Framework 4.5 or 4.6 Yes Yes           Microsoft .NET Framework 4.7.2 or later     Yes Yes Yes Yes Yes The SmartX servers also require TLS1.2 to be enabled to communicate with the BA cloud properly. Automation servers (AS-P/AS-B) have TLS1.2 enabled by default. Check that the Windows OS running Enterprise Server has TLS1.2 is enabled by following the steps in this link: How to Check if TLS1.2 is Enabled 
View full article
Commander JonGreen Commander
‎2021-11-17 11:00 AM

Last Updated: Sisko PeterEdvik Sisko ‎2022-08-30 10:14 PM

Labels:
  • EcoStruxure Building Advisor
  • EcoStruxure Building Operation
573 Views

Sending Data from EcoStruxure™ Building Operation to Resource Advisor

Issue Resource Advisor platform, which serves as a repository for water, gas, and electric invoices, enabling customers to focus on evaluating metered data. Assisting organizations that are committed to sustainability. Setup information. Product Line EcoStruxure Building Operation, EcoStruxure Resource Advisor Environment Building Operation Automation Server Premium Building Operation Enterprise Central Building Operation Enterprise Server Cause Information on setting up Resource Advisor is not available for download Resolution Click this link for an overview of Resource Advisor. Attached is a more detailed document including EBO Setup Guide and links for additional Resource Advisor information.
View full article
Captain Gary Captain
‎2022-05-24 06:51 AM

on ‎2022-05-24 06:51 AM

Labels:
  • EcoStruxure Building Advisor
  • EcoStruxure Building Operation
455 Views

EBO Cloud Connectivity Network Issues

Issue Connection issues come in a variety of flavors, narrowing them down is important to help resolve the issue. One of the causes of connection issues could be general network problems. Product Line EcoStruxure Building Advisor, EcoStruxure Building Operation Environment Building Operation Building Advisor EBO Health Module Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Premium Cause There are some steps that can be done to eliminate network issues as the cause of Building Advisor Cloud connectivity problems Resolution For the ES or EC: On the server running the ES/EC, start a WireShark capture then open up the command prompt running as admin and run the following commands. Make sure to note the responses received after each command: ping app.schneider-electric.com ping cnmiothubappstna.blob.core.windows.net ping cnm-ih-na.azure-devices.net curl -X POST https://app.schneider-electric.com/ecostruxure-building-advisor/diagnostics/Initialize -k -v --header "Content-Length: 0" Open the PuTTY application and telnet to the same 3 sites you pinged above over port 443. PuTTY is installed with Device Administrator and can be found in a folder similar to: C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 3.2\Device Administrator\bin If connection is successful, then you will only see PuTTY show blank black screen and it will remain without error pop-up for over 15 seconds. If unsuccessful, PuTTY will pop-up error for time out or network error, like:   PuTTY: Network Error For an AS-P/B: Connect to the server using Device Administrator and select the console option Run the following commands: ping app.schneider-electric.com ping cnmiothubappstna.blob.core.windows.net ping cnm-ih-na.azure-devices.net curl -X POST https://app.schneider-electric.com/ecostruxure-building-advisor/diagnostics/Initialize -k -v --header "Content-Length: 0" Curl response should look like the following (2 screenshots to show all): Command and Response Response (continued)
View full article
Commander JonGreen Commander
‎2022-01-04 06:51 AM

Labels:
  • EcoStruxure Building Advisor
892 Views

EBO Cloud Connectivity Server Configurations

Issue Having trouble configurating EcoStruxure Building Operation to connect to the Building Advisor Portal. Product Line EcoStruxure Building Advisor Environment Building Operation Automation Server Premium Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Building Advisor EBO Health Module Cause There are multiple server configurations that you can have to connect to the Building Advisor Portal Resolution The following are the most common configurations.   Stand-alone AS-P and AS-B SmartX servers  REQUIREMENTS: EBO version 3.0 or higher. Automation Servers with EBO 2.x do not support the Cloud Connectivity feature. Servers are connected directly to the EBO cloud provided these servers are running    ES/AS configuration REQUIREMENTS: EBO version 2.0 or higher. The ES is responsible for the communication and data transfer with the Building Advisor cloud on behalf of the downstream SmartX servers and requires    EC/ES/AS configuration,  REQUIREMENTS: Each server requires EBO version 2.0 or above. The EC is responsible for communication and data transfer with the Building Advisor cloud only for itself.  Cloud-connect settings only are needed on EC & get cloned to each ES.  Each ES is responsible for communication and data transfer with the Building Advisor cloud for itself and the downstream SmartX servers. 
View full article
Commander JonGreen Commander
‎2021-11-19 01:44 PM

Labels:
  • EcoStruxure Building Advisor
510 Views

EBO Cloud Connectivity issues using demo license

Issue While using a demo license, the system is unable to connect to the Building Advisor Cloud Product Line EcoStruxure Building Advisor Environment Building Operation Enterprise Central 3.0 or later Building Operation Enterprise Server 3.0 or later Building Operation Automation Server Premium 3.0 or later Building Operation Building Advisor Portal Cause The Demo License of EBO does not contain the Cloud Connectivity feature. If the original system was registered in 2.0 and running on a demo license, once it is upgraded to 3.0 the Cloud connectivity will be lost. Resolution Enterprise Server and Enterprise Central Customers using an Enterprise Server or Enterprise Central must install a valid license to connect to the Building Adviser Cloud.   AS-P and AS-B Cloud Connectivity is only supported in versions 3.0.x or later. When running in a Stand-Alone configuration, the AS-P and AS-B do not require a separate license for Cloud Connectivity.
View full article
Commander JonGreen Commander
‎2021-11-19 02:08 PM

Labels:
  • EcoStruxure Building Advisor
456 Views

Building Advisor Report (MS Word format), the page formatting is incorrect after saving

Issue When a Building Advisor "value report", "Smart Alarm Report" or "BMS Health Report" are saved, the page formatting can be incorrect. In this example, when saved, the document shows page 2 as blank, the original contents of page 2 are then split across pages 3 and 4: Product Line EcoStruxure Building Operation, EcoStruxure Building Advisor Environment Building Advisor Cause Word document has incorrect formatting when saved due to the header. Resolution Steps to remove the header manually. Enable edit and save. Close the document and reopen. Double click on the white space i.e. the header. Double click on the image on front page. The white header should no longer be seen. The document’s incorrect format has now been repaired. Finally, save the document.
View full article
Captain Gary Captain
‎2021-11-04 04:30 AM

Last Updated: Spock RobertAndriolo Spock ‎2021-11-04 03:01 PM

Labels:
  • EcoStruxure Building Advisor
  • EcoStruxure Building Operation
214 Views

EcoStruxure Building Advisor does not connect to Automation Server

Issue EcoStruxure Building Advisor does not connect by default to the Automation Server and the request to EWS returns a HTTP 401 error Product Line EcoStruxure Building Operation Environment Building Operation SmartX Server EcoStruxure Building Advisor Cause Required configuration in EBO to enable EcoStruxure Building Advisor Resolution An EBO connection to EcoStruxure Building Advisor requires MD5 authentication to be enabled, disabling it in EBO will result in EcoStruxure Building Advisor being unable to connect. The “Allow authentication with MD5 hash” can be enabled under the EBO Security manager. During the TLS handshake process, both the EcoStruXure Building Analytics Data Transfer Service (DTS) and EBO negotiate to use Sha384 encryption regardless of whether MD5 is enabled/disabled in EBO. With MD5 enabled, the use of Sha384 encryption works as expected. With MD5 disabled, the use of Sha384 encryption does not work and the request to EWS returns a HTTP 401 error. MD5 is disabled by default in EBO v2.0 and later.
View full article
Lieutenant JG Reza Lieutenant JG
‎2021-10-01 04:51 PM

on ‎2021-10-01 04:51 PM

Labels:
  • EcoStruxure Building Advisor
  • EcoStruxure Building Operation
384 Views
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