MNB firmware version may not be correctly reported in EBO and Building Advisor Portal

[David_Purser]

Warning

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed correctly. Before beginning these steps, ensure all necessary data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.

Issue

MNB firmware may not match the version reported in EBO and Building Advisor Portal.

Product Line

EcoStruxure Building Operation, EcoStruxure Building Advisor

Environment

• I/A Series MNB
• I/A Series WorkPlace Tech
• Building Operation Workstation
• Building Operation Building Advisor EBO Health Module

Cause

MNB firmware is upgraded via the WorkPlaceTech Commissioning Tool independent of EBO, and EBO reports firmware to Building Advisor Portal for use in BMS Health Module. Example cases where controllers are upgraded after adding to EBO are:

• MNB controllers added with factory default firmware version
• MNB controllers transitioned into EBO with existing older firmware version
• MNB controller that was upgraded to the latest was replaced with MNB Controller at factory default firmware version

Resolution

1. Create a Saved Search to identify all MNB controllers in the system
   1. Create New Search
   2. Enter * in Object Name Field
   3. Click ... button next to Include Types: and add all the MNB controller models
   4. Right-click on Column Header and select Add/Remove columns to select Firmware revision and Model name, and remove Description
   5. Save the search and select a location and name it
2. Run the search to identify all the MNB controllers
   1. Sort by Firmware Revision to find older versions. MNB-1000 will end in 01.5xx and all other MNB ASC models will end in 01.4xx
3. Update firmware version from the controller(s)
   1. Select one or more MNB controllers
   2. Right-click and select Device -> Upload Configuration. *WARNING*: Ensure you do NOT select Download Configuration 
   3. Now EBO is reporting the correct firmware in the controller and will upload this information to Building Advisor Portal, if cloud connectivity is established.
4. Upgrade any MNB controller firmware with WorkplaceTech Commission Tool to the latest version and perform Steps 2 and 3 to keep EBO updated.