Issue
Users may encounter connectivity issues when attempting to connect to the EcoStruxure Building Advisor Cloud while using a demo license.
Product Line
EcoStruxure Building Advisor
Environment
- Building Operation Enterprise Central
- Building Operation Enterprise Server
- Building Operation Automation Server
- Building Operation Building Advisor Portal
Cause
The EBO Demo License does not include the Cloud Connectivity feature, which is required for communication with the Building Advisor Cloud.
Resolution
Enterprise Server and Enterprise Central
- A valid production license is required to enable Cloud Connectivity. Demo licenses will not support this functionality.
AS-P and AS-B
- Cloud Connectivity is supported only in versions 3.2.4 or later.
- When operating in Stand-Alone mode, AS-P and AS-B do not require a separate license for Cloud Connectivity.
