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JonGreen
Jonathan Green
Commander
β€Ž2025-05-19
141
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56
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68
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13
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JonGreen
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Holidays in Access Expert

IssueA site configured a schedule to have 2 different holiday durations during a spring break holiday week. The schedule is not working as expected. T...
Knowledge Center icon_circle Building Automation Knowledge Base
2002 0 0

2022-12-29 09:26 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Schindler Elevator Integration to Access Expert

IssueThis is a project to support integration with the Schindler PORT system. It should be deployed on a customer site to directly connect to the Schi...
Knowledge Center icon_circle Building Automation Knowledge Base
1211 0 0

2022-07-26 08:24 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Building Commissioning tool doesn't recognize VPN network

IssueUsing a VPN, the Building Commissioning Tool is unable to recognize the network adapterProduct LineEcoStruxure Building OperationEnvironmentBuild...
Knowledge Center icon_circle Building Automation Knowledge Base
926 0 0

2022-07-26 08:16 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Zenitel Integration to Access Expert

IssueThe Zenitel integration to Access Expert provides the ability to add Zenitel ICX-500 controllers and stations for interaction with intercom devic...
Knowledge Center icon_circle Building Automation Knowledge Base
872 0 0

2022-06-02 12:50 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Creating an Email Notification in Access Expert

IssueCreating an email notification within Access Expert can be challenging if the correct steps are not followed. Product LineEcoStruxure Access Expe...
Knowledge Center icon_circle Building Automation Knowledge Base
893 0 0

2022-05-31 10:06 AM

JonGreen
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OEM Conversions

IssueOEM conversions allow for a non-Access Expert/Feenics Mercury board to be converted to an Access Expert board. This is only applicable to the IP ...
Knowledge Center icon_circle Building Automation Knowledge Base
1287 0 0

2022-04-26 01:12 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity Network Issues

IssueConnection issues come in a variety of flavors, narrowing them down is important to help resolve the issue. One of the causes of connection issue...
Knowledge Center icon_circle Building Automation Knowledge Base
3380 0 0

2022-01-04 06:51 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity issues using demo license

IssueWhile using a demo license, the system is unable to connect to the Building Advisor CloudProduct LineEcoStruxure Building AdvisorEnvironmentBuild...
Knowledge Center icon_circle Building Automation Knowledge Base
1613 1 0

2021-11-19 02:08 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity Server Configurations

IssueHaving trouble configurating EcoStruxure Building Operation to connect to the Building Advisor Portal.Product LineEcoStruxure Building AdvisorEnv...
Knowledge Center icon_circle Building Automation Knowledge Base
2578 0 0

2021-11-19 01:44 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

AS-P Cloud Connectivity Issues

IssueThe site has cloud connectivity issues, and R&D requires the trace log to see the communication.The trace logging for the cloud plugin (/System/M...
Knowledge Center icon_circle Building Automation Knowledge Base
1333 0 0

2021-11-19 01:21 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity OS requirements

IssueUnable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal Product LineEcoStruxure Building Advisor, EcoStrux...
Knowledge Center icon_circle Building Automation Knowledge Base
2627 0 0

2021-11-17 11:00 AM

Activity Feed
  • Got a Like for Installing an SSL Certificate from an External CA. β€Ž2024-11-04 07:54 AM
  • Got a Like for Unknown RPC LED sequences. β€Ž2024-09-12 01:39 AM
  • Got a Like for EBO Cloud Connectivity issues using demo license. β€Ž2024-08-04 04:58 AM
  • Got a Like for Installing an SSL Certificate from an External CA. β€Ž2024-07-18 07:10 AM
  • Got a Like for Unable to import Infinet devices into AS-P. β€Ž2024-07-15 08:26 AM
  • Got a Like for Installing an SSL Certificate from an External CA. β€Ž2023-12-15 04:56 AM
  • Got a Like for Script program halted with "Tried to divide a value by zero" error. β€Ž2023-10-06 05:10 AM
  • Got a Like for Unable to upgrade AS-P to V3.2.x using USB. β€Ž2023-09-08 12:55 AM
  • Posted Holidays in Access Expert on Building Automation Knowledge Base. β€Ž2022-12-29 09:26 AM
  • Got a Like for Installing an SSL Certificate from an External CA. β€Ž2022-10-28 12:18 AM
  • Posted Schindler Elevator Integration to Access Expert on Building Automation Knowledge Base. β€Ž2022-07-26 08:24 AM
  • Posted Building Commissioning tool doesn't recognize VPN network on Building Automation Knowledge Base. β€Ž2022-07-26 08:16 AM
  • Posted Zenitel Integration to Access Expert on Building Automation Knowledge Base. β€Ž2022-06-02 12:50 PM
  • Posted Creating an Email Notification in Access Expert on Building Automation Knowledge Base. β€Ž2022-05-31 10:06 AM
  • Posted OEM Conversions on Building Automation Knowledge Base. β€Ž2022-04-26 01:12 PM
  • Posted EBO Cloud Connectivity Network Issues on Building Automation Knowledge Base. β€Ž2022-01-04 06:51 AM
  • Posted EBO Cloud Connectivity issues using demo license on Building Automation Knowledge Base. β€Ž2021-11-19 02:08 PM
  • Posted EBO Cloud Connectivity Server Configurations on Building Automation Knowledge Base. β€Ž2021-11-19 01:44 PM
  • Posted AS-P Cloud Connectivity Issues on Building Automation Knowledge Base. β€Ž2021-11-19 01:21 PM
  • Posted EBO Cloud Connectivity OS requirements on Building Automation Knowledge Base. β€Ž2021-11-17 11:00 AM
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