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JonGreen
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4 weeks ago
Schindler Elevator Integration to Access Expert
2022-07-26 08:24 AMIssue This is a project to support integration with the Schindler PORT system. It should be deployed on a customer site to directly connect to the Schindler PORT firewall and be configured to connect to the customer instance on the Access Expert (AX)…View more
Posted by: JonGreen in Building Automation Knowledge Base
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Building Commissioning tool doesn't recognize VPN network
2022-07-26 08:16 AMIssue Using a VPN, the Building Commissioning Tool is unable to recognize the network adapter Product Line EcoStruxure Building Operation Environment Building Operation Building Commissioning Tool Cause VPNs have not been specifically tested and ther…View more
Posted by: JonGreen in Building Automation Knowledge Base
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Zenitel Integration to Access Expert
2022-06-02 12:50 PMIssue The Zenitel integration to Access Expert provides the ability to add Zenitel ICX-500 controllers and stations for interaction with intercom devices and monitoring Zenitel events. In the Access Expert Windows Client, Zenitel Exchanges are access…View more
Posted by: JonGreen in Building Automation Knowledge Base
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Creating an Email Notification in Access Expert
2022-05-31 10:06 AMIssue Creating an email notification within Access Expert can be challenging if the correct steps are not followed. Product Line EcoStruxure Access Expert Environment Access Expert Premise Software Cause If you don't follow specific steps, email noti…View more
Posted by: JonGreen in Building Automation Knowledge Base
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OEM Conversions
2022-04-26 01:12 PMIssue OEM conversions allow for a non-Access Expert/Feenics Mercury board to be converted to an Access Expert board. This is only applicable to the IP level controllers and the AX-OEMC codes are not needed for the downstream controllers. The process …View more
Posted by: JonGreen in Building Automation Knowledge Base
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EBO Cloud Connectivity Network Issues
2022-01-04 06:51 AMIssue Connection issues come in a variety of flavors, narrowing them down is important to help resolve the issue. One of the causes of connection issues could be general network problems. Product Line EcoStruxure Building Advisor, EcoStruxure Buildin…View more
Posted by: JonGreen in Building Automation Knowledge Base
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EBO Cloud Connectivity issues using demo license
2021-11-19 02:08 PMIssue While using a demo license, the system is unable to connect to the Building Advisor Cloud Product Line EcoStruxure Building Advisor Environment Building Operation Enterprise Central 3.0 or later Building Operation Enterprise Server 3.0 or later…View more
Posted by: JonGreen in Building Automation Knowledge Base
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EBO Cloud Connectivity Server Configurations
2021-11-19 01:44 PMIssue Having trouble configurating EcoStruxure Building Operation to connect to the Building Advisor Portal. Product Line EcoStruxure Building Advisor Environment Building Operation Automation Server Premium Building Operation Enterprise Central Buil…View more
Posted by: JonGreen in Building Automation Knowledge Base
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AS-P Cloud Connectivity Issues
2021-11-19 01:21 PMIssue The site is having cloud connectivity issues and R&D requires the trace log to see the communication. The trace logging for the cloud plugin (/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.Cloud) has been enabled and set to Trace, and there …View more
Posted by: JonGreen in Building Automation Knowledge Base
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EBO Cloud Connectivity OS requirements
2021-11-17 11:00 AMIssue Unable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal Product Line EcoStruxure Building Advisor, EcoStruxure Building Operation Environment Building Operation Building Advisor EBO Health Module Building …View more
Posted by: JonGreen in Building Automation Knowledge Base
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