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Jonathan Green

Commander

‎2025-04-28

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JonGreen

Holidays in Access Expert

IssueA site configured a schedule to have 2 different holiday durations during a spring break holiday week. The schedule is not working as expected. T...

Knowledge Center icon_circle Building Automation Knowledge Base

1974 0 0

2022-12-29 09:26 AM

JonGreen

Schindler Elevator Integration to Access Expert

IssueThis is a project to support integration with the Schindler PORT system. It should be deployed on a customer site to directly connect to the Schi...

Knowledge Center icon_circle Building Automation Knowledge Base

1192 0 0

2022-07-26 08:24 AM

JonGreen

Building Commissioning tool doesn't recognize VPN network

IssueUsing a VPN, the Building Commissioning Tool is unable to recognize the network adapterProduct LineEcoStruxure Building OperationEnvironmentBuild...

Knowledge Center icon_circle Building Automation Knowledge Base

908 0 0

2022-07-26 08:16 AM

JonGreen

Zenitel Integration to Access Expert

IssueThe Zenitel integration to Access Expert provides the ability to add Zenitel ICX-500 controllers and stations for interaction with intercom devic...

Knowledge Center icon_circle Building Automation Knowledge Base

838 0 0

2022-06-02 12:50 PM

JonGreen

Creating an Email Notification in Access Expert

IssueCreating an email notification within Access Expert can be challenging if the correct steps are not followed. Product LineEcoStruxure Access Expe...

Knowledge Center icon_circle Building Automation Knowledge Base

853 0 0

2022-05-31 10:06 AM

JonGreen

OEM Conversions

IssueOEM conversions allow for a non-Access Expert/Feenics Mercury board to be converted to an Access Expert board. This is only applicable to the IP ...

Knowledge Center icon_circle Building Automation Knowledge Base

1258 0 0

2022-04-26 01:12 PM

JonGreen

EBO Cloud Connectivity Network Issues

IssueConnection issues come in a variety of flavors, narrowing them down is important to help resolve the issue. One of the causes of connection issue...

Knowledge Center icon_circle Building Automation Knowledge Base

3296 0 0

2022-01-04 06:51 AM

JonGreen

EBO Cloud Connectivity issues using demo license

IssueWhile using a demo license, the system is unable to connect to the Building Advisor CloudProduct LineEcoStruxure Building AdvisorEnvironmentBuild...

Knowledge Center icon_circle Building Automation Knowledge Base

1561 1 0

2021-11-19 02:08 PM

JonGreen

EBO Cloud Connectivity Server Configurations

IssueHaving trouble configurating EcoStruxure Building Operation to connect to the Building Advisor Portal.Product LineEcoStruxure Building AdvisorEnv...

Knowledge Center icon_circle Building Automation Knowledge Base

2513 0 0

2021-11-19 01:44 PM

JonGreen

AS-P Cloud Connectivity Issues

IssueThe site has cloud connectivity issues, and R&D requires the trace log to see the communication.The trace logging for the cloud plugin (/System/M...

Knowledge Center icon_circle Building Automation Knowledge Base

1309 0 0

2021-11-19 01:21 PM

JonGreen

EBO Cloud Connectivity OS requirements

IssueUnable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal Product LineEcoStruxure Building Advisor, EcoStrux...

Knowledge Center icon_circle Building Automation Knowledge Base

2586 0 0

2021-11-17 11:00 AM

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