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JonGreen
JonGreen
Commander
‎2025-10-14
141
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56
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JonGreen
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Holidays in Access Expert

IssueA site configured a schedule to have 2 different holiday durations during a spring break holiday week. The schedule is not working as expected. T...
Knowledge Center icon_circle Building Automation Knowledge Base
2220 0 0

2022-12-29 09:26 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Schindler Elevator Integration to Access Expert

IssueThis is a project to support integration with the Schindler PORT system. It should be deployed on a customer site to directly connect to the Schi...
Knowledge Center icon_circle Building Automation Knowledge Base
1454 0 0

2022-07-26 08:24 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Building Commissioning tool doesn't recognize VPN network

IssueUsing a VPN, the Building Commissioning Tool is unable to recognize the network adapterProduct LineEcoStruxure Building OperationEnvironmentBuild...
Knowledge Center icon_circle Building Automation Knowledge Base
1065 0 0

2022-07-26 08:16 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Zenitel Integration to Access Expert

IssueThe Zenitel integration to Access Expert provides the ability to add Zenitel ICX-500 controllers and stations for interaction with intercom devic...
Knowledge Center icon_circle Building Automation Knowledge Base
996 0 0

2022-06-02 12:50 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

Creating an Email Notification in Access Expert

IssueCreating an email notification within Access Expert can be challenging if the correct steps are not followed. Product LineEcoStruxure Access Expe...
Knowledge Center icon_circle Building Automation Knowledge Base
990 0 0

2022-05-31 10:06 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

OEM Conversions

IssueOEM conversions allow for a non-Access Expert/Feenics Mercury board to be converted to an Access Expert board. This is only applicable to the IP ...
Knowledge Center icon_circle Building Automation Knowledge Base
1766 0 0

2022-04-26 01:12 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity Network Issues

IssueConnection issues come in a variety of flavors, narrowing them down is important to help resolve the issue. One of the causes of connection issue...
Knowledge Center icon_circle Building Automation Knowledge Base
3931 0 0

2022-01-04 06:51 AM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity issues using a demo license

IssueUsers may encounter connectivity issues when attempting to connect to the EcoStruxure Building Advisor Cloud while using a demo license.Product L...
Knowledge Center icon_circle Building Automation Knowledge Base
2004 1 0

2021-11-19 02:08 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity Server Configurations

IssueEncounter difficulties configuring EcoStruxure Building Operation (EBO) to connect with the Building Advisor Portal.Product LineEcoStruxure Build...
Knowledge Center icon_circle Building Automation Knowledge Base
3093 0 0

2021-11-19 01:44 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

AS-P Cloud Connectivity Issues

IssueThe site has cloud connectivity issues, and R&D requires the trace log to see the communication.The trace logging for the cloud plugin (/System/M...
Knowledge Center icon_circle Building Automation Knowledge Base
1520 0 0

2021-11-19 01:21 PM

JonGreen
/html/rank_icons/Commander.png JonGreen /html/rank_icons/SUPPORT-rank.png

EBO Cloud Connectivity OS requirements

IssueUnable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal Product LineEcoStruxure Building Advisor, EcoStrux...
Knowledge Center icon_circle Building Automation Knowledge Base
3149 0 0

2021-11-17 11:00 AM

Activity Feed
  • Liked Re: Green vs orange Wiser vs sense, same? for RandyDavis. ‎2025-07-21 11:12 AM
  • Liked Re: Green vs orange Wiser vs sense, same? for kkranen. ‎2025-07-21 11:12 AM
  • Got a Like for Installing an SSL Certificate from an External CA. ‎2024-11-04 07:54 AM
  • Got a Like for Unknown RPC LED sequences. ‎2024-09-12 01:39 AM
  • Got a Like for EBO Cloud Connectivity issues using a demo license. ‎2024-08-04 04:58 AM
  • Got a Like for Installing an SSL Certificate from an External CA. ‎2024-07-18 07:10 AM
  • Got a Like for Unable to import Infinet devices into AS-P. ‎2024-07-15 08:26 AM
  • Got a Like for Installing an SSL Certificate from an External CA. ‎2023-12-15 04:56 AM
  • Got a Like for Script program halted with "Tried to divide a value by zero" error. ‎2023-10-06 05:10 AM
  • Got a Like for Unable to upgrade AS-P to V3.2.x using USB. ‎2023-09-08 12:55 AM
  • Posted Holidays in Access Expert on Building Automation Knowledge Base. ‎2022-12-29 09:26 AM
  • Got a Like for Installing an SSL Certificate from an External CA. ‎2022-10-28 12:18 AM
  • Posted Schindler Elevator Integration to Access Expert on Building Automation Knowledge Base. ‎2022-07-26 08:24 AM
  • Posted Building Commissioning tool doesn't recognize VPN network on Building Automation Knowledge Base. ‎2022-07-26 08:16 AM
  • Posted Zenitel Integration to Access Expert on Building Automation Knowledge Base. ‎2022-06-02 12:50 PM
  • Posted Creating an Email Notification in Access Expert on Building Automation Knowledge Base. ‎2022-05-31 10:06 AM
  • Posted OEM Conversions on Building Automation Knowledge Base. ‎2022-04-26 01:12 PM
  • Posted EBO Cloud Connectivity Network Issues on Building Automation Knowledge Base. ‎2022-01-04 06:51 AM
  • Posted EBO Cloud Connectivity issues using a demo license on Building Automation Knowledge Base. ‎2021-11-19 02:08 PM
  • Posted EBO Cloud Connectivity Server Configurations on Building Automation Knowledge Base. ‎2021-11-19 01:44 PM
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