Issue
The site has cloud connectivity issues, and R&D requires the trace log to see the communication.
The trace logging for the cloud plugin (/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.Cloud) has been enabled and set to Trace, and there are no records of nsp.pin.Cloud referenced within the trace log.
Product Line
EcoStruxure Building Advisor, EcoStruxure Building Operation
Environment
- EcoStruxure Building Advisor
- EcoStruxure Building Operation v3.0.3 or earlier
- Cloud Connectivity
Cause
In versions before 3.0.4, by default, the cloud plugin does not report on the trace log.
Enabling trace log reporting for nsp.pin.Cloud is a high-level procedure that requires support intervention.
Resolution
This version (3.0.4) and lower are now out of support, so it is recommended that to upgrade to a supported version.
Cloud messages are now recorded in the trace when enabling the logging level to TRACE on the /System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.Cloud object.
