JohnBoehmer

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John Boehmer

Schneider Alumni (Retired)

‎2022-05-03

Company :

SCHNEIDER ELECTRIC BUILDINGS AMERICAS, INC.

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JohnBoehmer

Prepairing SmartConnector for Flexera license hosting in version 2.5

IssueSmartConnector 2.5 uses the Flexera licensing model.Version 2.4 and below used native licensing.How can the existing license be upgraded for Smar...

Knowledge Center Building Automation Knowledge Base

818 0 0

2022-03-17 08:19 AM

JohnBoehmer

EBO Server backup process fails

IssueUnable to back up the Automation ServerUnable to retrieve a working backup from an Automation ServerProduct LineEcoStruxure Building OperationEnv...

Knowledge Center Building Automation Knowledge Base

1607 0 0

2022-02-09 08:58 AM

JohnBoehmer

New PCT installation will not allow Server Packages to be added.

IssueWhen adding Server Packages to a new PCT install, the installation process does not complete. Product LineEcoStruxure Building OperationEnvironm...

Knowledge Center Building Automation Knowledge Base

1980 0 0

2021-11-18 07:15 AM

JohnBoehmer

Microsoft Edge browser alternative for accessing Continuum WebClient

IssueWhat alternatives are available for accessing Continuum WebClient from browsers other than Internet Explorer?Product LineAndover ContinuumEnviron...

Knowledge Center Building Automation Knowledge Base

1520 0 0

2021-11-17 01:15 PM

JohnBoehmer

Continuum controller webpage displays incorrect values

IssueSome of the fieldbus controller Output values presented on the Infinity controller's webpage do not agree with those values when viewed from Cybe...

Knowledge Center Building Automation Knowledge Base

1057 0 0

2021-10-27 08:03 AM

JohnBoehmer

Enterprise Server is not seeing all the available licenses on the Lice...

IssueThe Enterprise Server shows that licenses are not available on the license server which is installed on the local host machine.The Flexnet server...

Knowledge Center Building Automation Knowledge Base

1498 2 0

2021-08-05 07:40 AM

JohnBoehmer

Deleting trends from External Log Storage is very slow and hangs Works...

IssueDeleting logs from External Log Storage takes a very long time.Workstation becomes unresponsive when deleting trends from External Log Storage.Pr...

Knowledge Center Building Automation Knowledge Base

1100 0 0

2021-07-13 08:14 AM

JohnBoehmer

Project Configuration Tool and Windows Updates

IssueCannot open a project under Project Configuration Tool following the installation of Windows Updates.Cannot start PCT project servers following i...

Knowledge Center Industrial Automation Knowledge Base

309 0 0

2021-05-24 11:43 AM

JohnBoehmer

Restricting Workstation or WebStation login in EBO User Group Permissi...

IssueHow can specific users be restricted to logging into EcoStruxure Building Operation through Webstation and not through Workstation? Product LineE...

Knowledge Center Building Automation Knowledge Base

1452 1 0

2021-03-05 07:58 AM

JohnBoehmer

Script program incorrectly calculates time differential

IssueA script program uses a calculation of the difference between event marker DateTime and the current time to trigger an alarm flag.The alarm flag ...

Knowledge Center Building Automation Knowledge Base

1314 0 0

2021-03-04 05:47 AM

JohnBoehmer

VBOX_E_INVALID_OBJECT_STATE error when attempting to install Server P...

IssueThe ServerPack installation process does fail to complete on a new PCT installationPCT presents the following error.: 'beee::vm_module::VirtualBo...

Knowledge Center Building Automation Knowledge Base

5281 0 0

2021-02-10 01:47 PM

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