Issue
When adding Server Packages to a new PCT install, the installation process does not complete.
Product Line
EcoStruxure Building Operation
Environment
Building Operation Project Configuration Tool (PCT)
Cause
Some security policy is interfering with the PCT installation process.
The VirtualBoxDisclamer.log shows the following error
Could not add PCTService to BUILTIN\Administrators.
The lack of the PCTService could be responsible for a range of issues including the failure to install Server Packages.
Resolution
To learn what is preventing the creation of the PCTService, try manually adding the user to the Administrators group to see what errors might be presented.
Open Windows event log and look for errors that occurred during the same timeframe noted above.
