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RobertAndriolo
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License Features list for version 3.0 and 4.0 Product names
2022-06-08 08:57 PMIssue Is there a quick reference I can search to find out what features are included in a particular license When manually adding my Product during offline embedded license workflow, how do I know which Features is included and in what quantity? Prod…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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HHC-USB-IF
2022-03-28 03:27 PMWarning Potential for Damage/Loss: The steps detailed in the resolution of this article may result in a loss or damage of data/hardware if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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Adding Enterprise Server to Enterprise Central fails with Error - Object Does not exist Domain: Data Access
2022-03-15 08:23 PMIssue When adding an Enterprise Server (ES) to Enterprise Central (EC), the process fails with Error - Object Does not exist Domain: Data Access. Details: Modules: Connect Plugin Module Code 73 Trace log shows the following text: nsp.csc.csm.ChangeSe…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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Change Control with Active Directory
2021-10-19 10:18 PMIssue Using active directory with Change Control feature does not authenticate when signing Product Line EcoStruxure Building Operation Environment Building Operation release 3.1 and above Building Operation Enterprise Central Building Operation Ente…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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EBO 2022 Upgrades of existing site database
2021-09-30 04:03 PMHi Two-part upgrade question, which I may have missed in the pre-release information session Is the intent to also test upgrades of existing site databases? More importantly, with sites using WebReports - what if any procedures are in place for upgra…View more
Posted by: RobertAndriolo in Archives: Building Automation and Control
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Alarm Categories not displaying
2021-09-22 11:12 PMIssue Have an Alarm Category assigned to an Alarm but does not appear in the Alarm View Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation SmartX Serve…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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Controller hardware with battery/clip connection
2021-09-16 08:42 PMIssue What is the purpose of the battery/coin clip on some of the I/NET Hardware Product Line TAC INET Environment TAC INET Hardware 7718, 7716, 7798C Cause The initial development path plan was to include an additional feature to allow communication…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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WebReports Reporting Agent Service continuously restarts
2021-09-07 05:37 PMIssue Reporting Agent continuously restarts Windows Event logs show appcrash for Reporting Service Trend / Event data no longer transferring to WebReports / Report Server. Product Line EcoStruxure Building Operation Environment Building Operation Rep…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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Enterprise Server (ES) taking a long time to perform shutdowns
2021-06-16 07:43 PMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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WebStation timeouts using broadband cellular networks
2021-06-15 09:42 PMIssue WebStation connection is unreliable when using a 4G (cellular) connection Auto logoff times are not obeyed Product Line EcoStruxure Building Operation Environment Building Operation WebStation 3.x Broadband Cellular Networks Cause WebStation cr…View more
Posted by: RobertAndriolo in Building Automation Knowledge Base
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