Issue
Attempting to log in with WorkStation and receive the following license error:
- No license available. Error -83: Version of vendor daemon is too old
The following error is seen in System Log / Trace log:
- Error Code: -83
- Error message: Version of vendor daemon is too old
Product Line
EcoStruxure Building Operation.
Environment
- Building Operation License Administrator
- Building Operation License Server
Cause
The most common cause is that the License Server is older than the current release of Building Operation software. This occurs during upgrades and if the License Server used for the product has not been upgraded. Ensure both components of the License Administrator are selected (as shown below) when performing the upgrade/installation.
Resolution
To confirm the issue open the Windows Services and check that the version shown in the services is valid for the products installed. The version shown should be at the same version or higher than the other Building Operation software installed.
To resolve the issue, upgrade the License Server component of the License Administrator installation software.
