Issue
After installing or upgrading the Security Expert SOAP Service to 1.7.0 (or above), the Building Operation EcoStruxure Web Services (EWS) Hardware folder (container) under SecurityExpert
- appears blank, preventing users from viewing or
- Not possible to Host EWS Objects
- Objects in Building Operation no longer update
Product Line
EcoStruxure Security Expert
Environment
- Building Operation Enterprise Server
- EcoStruxure Web Services
- Security Expert
- SOAP Service: Version 1.7.0.0 or greater
- Smart Connector Framework Version 2.5.5.108
- Security Expert Smart Connector Extension: Version 1.2.0.22
Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed correctly. Before beginning these steps, make sure all essential data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Cause
This issue typically occurs when:
- Incompatible versions of SOAP, Smart Connector, or Security Expert are installed.
- The latest (or higher) Security Expert Smart Connector Extension (v1.2.0.22) is not used.
- The installation guide referenced is outdated and does not reflect the latest version requirements.
Resolution
To resolve the issue, follow these steps:
- If upgrading Security Expert, it is recommended to Uninstall any existing versions of:
- EcoStruxure Security Expert
- SOAP Service
- SmartConnector Framework
- Security Expert Smart Connector Extension
- Install the following versions as per the Instructions provided in Step 3:
- SOAP Interface: 1.7.0.0 or greater
- SmartConnector Framework: 2.5.5.108
- EcoStruxure Security Expert: 4.3.370.1 or greater
- Security Expert Smart Connector Extension: 1.2.0.22
- Follow the instructions in the updated installation manual:
- schneider-isc.uk/file/
- Search for Document name Security Expert SmartConnector Version 1.2.0.22 - Installation & User Manual
- Download Extension v1.2.0.22 → Using this link schneider-isc.uk/file_download/, navigate to
- Smart Connectors
- Security Expert Smart Connector Extension
- V1.2.0.22.zip
Additional Notes
- The current Security Expert - Smart Connector Extension - Installation Guide on the EcoXpert site does not yet include version 1.2.0.22. An update is pending. Please use the link above.
- Always verify that all components are aligned with the supported versions listed above.
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