Issue
Unable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal
Product Line
EcoStruxure Building Advisor, EcoStruxure Building Operation
Environment
- Building Operation Building Advisor EBO Health Module
- Building Operation Enterprise Server
- Building Operation Enterprise Central
Cause
There are specific Operating System (OS) requirements that must be met to ensure successful connectivity to the Azure-based Building Advisor Cloud services. Incompatible OS or software versions may result in missing trust certificates, preventing proper communication.
Resolution
To ensure reliable cloud connectivity, verify that your system meets the following OS and software compatibility requirements:
Enterprise Server Software Compatibility Matrix
| EBO Version | Windows 10 (64-bit) | Windows 11 | Server 2012 R2 | Server 2016 | Server 2019 | Server 2022 | Server 2025 |
|---|---|---|---|---|---|---|---|
| v3.2.4 | Yes | Yes | Yes | Yes | |||
| v4.0 | Yes | v4.0.2 | Yes | Yes | Yes | Yes | |
| v5.0 | Yes | Yes | Yes | Yes | Yes | Yes | |
| v6.0 | Yes | Yes | Yes | Yes | Yes | Yes | |
| v7.0 | v7.0.2 | Yes | Yes | Yes | Yes | Yes |
Note: Always verify the official Microsoft support status for your OS version to ensure ongoing compatibility and security.
Additional Requirements
-
Microsoft .NET Framework:
- Required: .NET Framework 4.7.2 or later
- Note: Versions 4.5 or 4.6 are not supported for cloud connectivity.
-
TLS 1.2 Support:
- SmartX servers require TLS 1.2 to be enabled for secure communication with the Building Advisor Cloud.
- Automation Servers (AS-P/AS-B) have TLS 1.2 enabled by default.
- For Enterprise Servers running on Windows OS, ensure TLS 1.2 is enabled.
- Refer to: How to Check if TLS1.2 is Enabled
Summary
To maintain a stable and secure connection between EBO and the Building Advisor Cloud Portal:
- Ensure your EBO version is compatible with your Windows OS.
- Use .NET Framework 4.7.2 or later.
- Confirm TLS 1.2 is enabled on your system.
- Always consult Microsoft's official documentation for the latest OS support updates.
