Zenitel Integration to Access Expert

[JonGreen]

Issue

The Zenitel integration to Access Expert provides the ability to add Zenitel ICX-500 controllers and stations for interaction with intercom devices and monitoring Zenitel events.

In the Access Expert Windows Client, Zenitel Exchanges are accessible from the Intercom tab within the Hardware Provisioning section. The associated list of stations will appear when selecting and opening an Exchange.

Product Line

EcoStruxure Access Expert

Environment

Access Expert Hosted software

Cause

While trying to integrate a Zenitel intercom system to Access Expert there are some very specific steps that need to be followed

Resolution

Zenitel Exchanges
Exchanges are used to group together and connect a specific set of Zenitel Stations. Through the Exchanges list, the following functionalities and properties are accessible:

1. Add an Exchange: To add an Exchange, navigate to the Exchanges list and click “Create Exchange” in the upper left-hand corner. A dialogue will appear, prompting for a Display Name and MAC Address. Additional properties and information are available for viewing on the Exchange document once it’s been added.
   1. Note: It is important that the MAC address is valid. This is how the stations connect and populate in the instance.
   2. Note: The MAC address is not editable in the Exchange document after creation.
2. Stations List: Each Exchange document has a read-only list of Stations connected to it. The system automatically populates the list based on Stations with a connecting MAC Address. This list is automatically updated with the most current available stations.

Zenitel Stations
Stations are used to make calls. Stations can be accessed via the Exchange to which it’s connected, the global search bar, or the hardware tree. The Station contains the following properties:

1. Display Name (Editable): This is the editable display name associated with the station. Connected To (Read-Only): Display name of the connected Exchange
2. Configured Name (Read-Only): This is the non-editable original display name of the station configured by the ICX-500.
3. Exchange Number (Read-Only): Number of the associated Exchange.
4. Directory Number (Read-Only): Number to dial to reach this station.
5. Connected Reader (Editable): Reader associated with the Station. Users may specify a reader in case they need to perform actions on surrounding hardware.
6. Cameras/Views (Editable): Multiple cameras and views may be added via the Cameras tab.

Reader functionality: Within the Stations form, users may specify a connected reader. Associated functionality to the reader is accessible directly through the “Actions” dropdown list or in the context menu when right-clicking a station that has a connected reader attached.

Functionalities for the associated readers include:

1. Pulse Connected Reader
2. Turn Connected Reader to Online Mode
3. Unlock Connected Reader
4. Lock Down Connected Reader

Reset Connected Reader

Floor Plans
Edit Floor Plan: Stations may be added to floor plans. In the left-hand list of Available Hardware, all stations within the current instance will appear and may be added using the plus button to the right. At the top of the available hardware, a station icon exists for filtering.

View Floor Plan: When viewing a floor plan with connected stations, the station's alarm status will appear in real-time. The appropriate statuses and line states of the stations are also displayed and changes occurring with the stations are updated on the floor plan accordingly.

Hardware Tree
Stations can be accessed via the hardware tree and can be filtered from the top of the list via its icon. The color of the Station object is used to determine its state (Green for Online, Red for Offline). Status is also viewable via an icon that appears on the Station (Black “X” indicating that a station is busy, grey phone symbol indicating that a station is in a call). Since a standalone list of all stations is not available via the Windows client, the hardware tree is the only place all stations within the current instance can be viewed at once.

Licensing
Licensing of the Zenitel integration is based on the number of stations. Instances may be licensed for any number of specified Stations and thus, the system will not allow Stations within the instance to exceed the amount in which it’s licensed.

If the instance is not licensed for any stations, the “Intercom” section in the Hardware Provisioning tab will not be visible.