Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Schneider Electric Community

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • About Katha
Options
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Katha
Katha
Troubleshooter
‎2026-07-03
70
Posts
28
Likes Received
2
Likes Given
7
Solutions

Community Badges

Resistance is Futile - L5
Live Long and Prosper - L4
Resistance is Futile - L4
Live Long and Prosper - L3
+12
View All
  • Latest Posts
  • Likes Given
  • Latest Contributions
  • Activity Feed
Katha
Katha Troubleshooter

Building Advisor – Account Unavailable / Permission Required

IssueUser is unable to log in to Building Advisor and receives the error message: "Account Unavailable – Permission Required. Please contact your acco...
Knowledge Center icon_circle Building Automation Knowledge Base
126 1 0

2026-06-29 03:06 PM

Katha
Katha Troubleshooter

Engineering license appears under demo license in Workstation

IssueAn Engineering license obtained from Software Companion appears under the Demo license section in Workstation. This creates confusion about wheth...
Knowledge Center icon_circle Building Automation Knowledge Base
182 1 0

2026-06-23 10:28 PM

Katha
Katha Troubleshooter

TimescaleDB upgrade fails with “could not load link library” error

IssueWhen attempting to upgrade TimescaleDB from version 2.27.0 to 2.28.0 (or 2.28.1) on PostgreSQL 18.0, the upgrade process fails with the following...
Knowledge Center icon_circle Building Automation Knowledge Base
188 0 0

2026-06-23 08:31 AM

Katha
Katha Troubleshooter

DALI light not found or not replaced when using “Repair” in EcoStruxur...

IssueUsers expect the Repair function in EcoStruxure Building Operation (EBO) to automatically detect, identify, or fix missing or replaced DALI light...
Knowledge Center icon_circle Building Automation Knowledge Base
180 0 0

2026-05-21 12:41 AM

Katha
Katha Troubleshooter

Offline Activation Fails in Device Administrator 7.x

IssueOffline activation in Device Administrator 7.x fails and displays the error:"ProcessResponseFile failed: EmbeddedAPI internal error: Insufficient...
Knowledge Center icon_circle Building Automation Knowledge Base
368 1 0

2026-03-16 03:10 PM

Katha
Katha Troubleshooter

Software Companion: "Modifications to this system are restricted"

IssueWhen attempting to edit or modify a subscription license in a project, the following message appearsI Do Not Have Permission to Modify a Subscrip...
Knowledge Center icon_circle Building Automation Knowledge Base
294 0 0

2026-02-15 07:31 PM

Katha
Katha Troubleshooter

How to Transfer a Software License Subscription in mySchneider

IssueHow to transfer a software license subscription in mySchneider from one user to another.Product LineEcoStruxure Building Operation, Software Comp...
Knowledge Center icon_circle Building Automation Knowledge Base
386 0 0

2026-02-15 07:23 PM

Katha
Katha Troubleshooter

Activation ID Already Used” When Creating Upgrade Projects in Software...

IssueWhen creating an Upgrade Project in Software Companion, users may encounter the following error message:"Activation ID already Used" This prevent...
Knowledge Center icon_circle Building Automation Knowledge Base
336 0 0

2026-02-12 02:37 PM

Katha
Katha Troubleshooter

Offline Activation Error in mySchneider – “File content is not a valid...

IssueWhen performing an offline activation in mySchneider, the following error message may occur:"File content is not a valid Request File for this pl...
Knowledge Center icon_circle Building Automation Knowledge Base
488 0 0

2026-02-11 03:38 PM

Katha
Katha Troubleshooter

Function Block Program Not Visible in WebStation After Upgrade to EBO ...

IssueAfter upgrading an EcoStruxure Building Operation (EBO) database to version 7.0, a Function Block Program (FBP) may no longer display correctly i...
Knowledge Center icon_circle Building Automation Knowledge Base
437 0 0

2026-02-02 01:25 PM

Katha
Katha Troubleshooter

Unable to Access to Software Companion Portal

IssueUsers are unable to log in to the Software Companion Portal and receive the message:"Your user profile does not include the correct permissions t...
Knowledge Center icon_circle Building Automation Knowledge Base
677 0 0

2026-01-26 01:42 PM

Activity Feed
  • Got a Like for Offline Activation Fails in Device Administrator 7.x. ‎2026-07-08 04:09 AM
  • Got a Like for Building Advisor – Account Unavailable / Permission Required. ‎2026-06-30 02:16 AM
  • Posted Building Advisor – Account Unavailable / Permission Required on Building Automation Knowledge Base. ‎2026-06-29 03:06 PM
  • Got a Like for Engineering license appears under demo license in Workstation. ‎2026-06-25 03:34 AM
  • Posted Engineering license appears under demo license in Workstation on Building Automation Knowledge Base. ‎2026-06-23 10:28 PM
  • Posted TimescaleDB upgrade fails with “could not load link library” error on Building Automation Knowledge Base. ‎2026-06-23 08:31 AM
  • Posted DALI light not found or not replaced when using “Repair” in EcoStruxure Building Operation on Building Automation Knowledge Base. ‎2026-05-21 12:41 AM
  • Got a Like for How to Access an AS Backup Using WinSCP. ‎2026-03-28 06:23 PM
  • Posted Offline Activation Fails in Device Administrator 7.x on Building Automation Knowledge Base. ‎2026-03-16 03:10 PM
  • Got a Like for Centralized Licensing Model : Procedure for Returning an Engineering License. ‎2026-03-01 05:56 PM
  • Got a Like for Centralized Licensing Model : Procedure for Returning an Engineering License. ‎2026-02-19 06:20 AM
  • Posted Software Companion: "Modifications to this system are restricted" on Building Automation Knowledge Base. ‎2026-02-15 07:31 PM
  • Posted How to Transfer a Software License Subscription in mySchneider on Building Automation Knowledge Base. ‎2026-02-15 07:23 PM
  • Posted Activation ID Already Used” When Creating Upgrade Projects in Software Companion on Building Automation Knowledge Base. ‎2026-02-12 02:37 PM
  • Posted Offline Activation Error in mySchneider – “File content is not a valid Request File for this platform" on Building Automation Knowledge Base. ‎2026-02-11 03:38 PM
  • Posted Function Block Program Not Visible in WebStation After Upgrade to EBO 7.0 on Building Automation Knowledge Base. ‎2026-02-02 01:25 PM
  • Posted Unable to Access to Software Companion Portal on Building Automation Knowledge Base. ‎2026-01-26 01:42 PM
  • Got a Like for Enabling embedded content in PME and Building Operation. ‎2026-01-01 06:18 PM
  • Posted Feature License Propagation Issue using Engineering License ("New system") on Building Automation Knowledge Base. ‎2025-10-24 04:23 AM
  • Posted Supported BACnet Variable Objects and Properties for Alarm Monitoring on Building Automation Knowledge Base. ‎2025-10-22 07:24 PM
Please add bookmarks
Please subscribe to content
No drafts saved for posts
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore