Issue
Access to the correct version of Device Administrator or WorkStation is unavailable, and a backup of the Automation Server is required.
Product Line
EcoStruxure Building Operation
Environment
Building Operation Automation Server
Cause
In certain scenarios—such as on-site troubleshooting or version incompatibility—the appropriate tools (Device Administrator or WorkStation) may not be accessible. In such cases, an alternative method is needed to perform a backup.
Note: In EBO 2022 (4.0.3) and later, backups can be performed and downloaded using WebStation
Resolution
Follow these steps to perform a backup using WinSCP, a secure file transfer tool compatible with all system versions.
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WinSCP is compatible with all versions of EcoStruxure Building Operation.
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It requires communication over port 22 (SSH).
Download WinSCP
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Launch WinSCP
- Open the application after installation.
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Log In
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Use the Admin username and password.
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Select SCP as the protocol.
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- Navigate to the Backup Folder
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Browse to the folder containing the server backup files.
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Refer to the image provided below for the folder location.
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Download the backup files to your local machine.
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Additional Notes
- Ensure SSH access is enabled on the Automation Server.
- If login fails, verify credentials and network connectivity.
- This method is suitable for quick, manual backups when standard tools are unavailable.
