Building Automation Knowledge Base

Issue Battery power on an MN50-RTC is low and needs to be replaced. Product Line Satchwell MicroNet Environment Controller PCB Power supply Timeclock Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause Low power in battery Resolution The replacement battery is a standard CR1632 3 volt 125mAh Updated January 2014. The MicroNet 50 series range MN350,450,550,650 LCD and Touchscreen have been withdrawn from sale. Currently no direct replacement is offered.

Issue When many trend logs are linked to the same time object for emailing via a Receiver Group, some of the trend logs may not be sent. Environment Xenta Server Xenta 511, 527, 555, 701, 711, 721, 731, 913 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause The Xenta Server cannot send more than approx. 50-60 simultaneous emails before some are lost.  The limit appears to be dependent on the size of attached trend logs and the number of addresses in the Receiver Group list. Resolution For a single email address, split the trend logs into groups of no more than 40.  Link the logs in each group to a different time object and stagger the times at which they are sent.  If the Receiver Group definition contains multiple email addresses, reduce the number of trend logs in each group accordingly.

Issue Software installation problems with Windows 7 OS and above Configuration problems also known as UAC / User Account Control These problems occur when you receive an error message stating that you do not have the correct administrative rights to continue. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows 7 Windows 8 8.1 Windows 10 Server 2012 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause Windows 7 and above user administrator privilege settings (UAC) Resolution The solution to this issue is to turn off the user admin settings before the software is installed by following these instructions: Go to Start > Control Panel. Set the view to "small icons" to show all Control Panel icons Click on "User Accounts." Make sure that the account used for installing the software is a full admin user. On this page, click on "Change User Account Control settings", a slider bar that starts with "Never notify" up to "Always notify" by default will be set to "Notify me only when programs try to make changes to my computer" Set it to "Never notify." This will disable all the admin blocks that pop up in installing and configuring software Once set, restart the PC and then continue with your software installation and configuration Once all is installed and working, the feature may be turned back on if required. Additional requirements for Windows server 2012 and Windows 10. Please note: this process may open the "Windows 10 Firewall up" For Windows Server 2012 and Windows 10, additional steps are required to disable User Account Control. Although the slider bar can be set to “Never Notify”, the User Account Control does not disable completely. The User Account Control can be disabled for any user by setting the system registry value “EnableLUA” to zero in the system registry under the registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system”. A Windows registration file has been included in the Continuum 2.01 release in order to expedite these additional steps. Or the attached file EnableLUA.zip can be used, unzip and execute.  Supplement: Using the right click "run as administrator" instead of this is not the same. The right click will only run that .exe as an administrator and not the whole install/configuration package, i.e. SQL2005 manager will fail to run if you do not do as instructed above. You will always get an error stating that you do not have permission to run this program.  Alternate Windows 10 Admin. to User privilege for I/Net Seven:   Go to this path: C:\Program Files (x86)\ Inet Seven 1) Rename and move to a new folder these files.       A) INetIoSrv.exe.manifest       B) INetW.exe.manifest       C) If there is a file equalization client, then there is INetEqzMerge.exe.manifest to do this change on as well.  2) Change the DbCreate by doing this:       Another problem for non-admin users will be logging into and using DbCreate. A work-around for that would be to create a new login into the SQL database that could be shared among all DbCreate users and would provide the necessary rights.       Alternate Windows 7 Admin to User privilege for I/Net Seven:  See the attached Document and Manifest Files  

Issue Time synchronisation is often an issue on large BMS installations. A central time signal is normally required to make sure all controllers, terminals or workstations have the correct time. If there is no internet connection available then the time has to be synchronised from a central source. Product Line Andover Continuum, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC Vista Environment Sigma Continuum Vista SmartStruxure Windows XP Windows 7 Server 2003 Server 2008 R2 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause No internet connection available to synchronise the system time. Resolution Important The methods below contain steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. If using Windows XP, please use the following link - http://support.microsoft.com/kb/314054 If using Server or Windows 7 OS, please use the following link - http://support.microsoft.com/kb/816042 This has been tested for Time updates to an AS by simply using the PC IP address as the primary NTP Time Server. If the firewall is turned on you also need to make sure UDP 123 is open. Please note that Windows will add a dispersion to the time that may cause issues with time synchronization, please see Automation Servers ignore time sync message sent from Windows NTP server that uses local internal clock for details.

Issue When clicking the menu point "Utilities"->"ProjectTree" the project tree doesn't open as expected in the window. Environment TAC Xenta Server Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause There is a problem with the file "applets.html" in the Xenta Server. Resolution You need FTP connection to the Xenta Server in order to carry out the following steps 1. Make sure that FTP access is enabled for the root user - this menu is available from Configuration->User administration->User administration                           2. Make sure that the number of concurrent FTP users is higher than 0 Correcting the html file 1. Connect to the Xenta Server with a FTP client 2. Browse to the location "/www/japplets" in the Xenta Server 3. Copy the file "applets.html" to your desktop 4. Make a backup of the file on your PC 5. Edit the file "applets.html" on your PC, e.g. with Notepad++ or another editor 6. Scroll down to line 376 - it should say "function writeXBMenuAppletTag" - if not you need to locate this line 7. Change the text "cyrrDoc" to "currDoc" 8. Save the file 9. In the FTP client, copy the edited "applets.html" file from your desktop to "/www/japplets" in the Xenta Server 10. Restart your browser Check if the project tree is opened now when the menu is clicked     The project tree will also open if you use "Tree2" as the menu type rather than "Menu" and Tree"

Issue Error: "Could not create remote directory" or "Failed to establish connection with the target device" when trying to upgrade/downgrade a Xenta 5/7/9xx controller     Product Line TAC INET, TAC Vista, Satchwell MicroNet Environment Xenta Servers Xenta 511, 527, 527-NPR, 555, 701, 711, 721, 731, 913 XBuilder Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause This error can be caused by any of the following reasons: Trying to downgrade a Hardware version 2.x Xenta Server device to System Program version 2.10 or older Internet Options are configured to use a proxy server IP communication is not properly established due to incorrect IP settings, a bad cable or a faulty device The controller is 5.1.8 or lower and Microsoft KB 2661254 or KB 2661254-V2 is installed on the PC. In this upgrade Microsoft has changed the criteria for the certificate Key. Service packs are available on the extranet to correct this issue. Download blocked because of other Windows updates SSL 2 and 3 is not activated Resolution First, establish that the System Program that you are attempting to load is compatible with hardware version of the device. The older HW 1 versions can be upgraded to System Program 5.1.2 or older. Only system program versions 2.2.0 and newer can be loaded into devices that are hardware version 2.X. Hardware Version System Program 1.0 5.1.2 or older 2.X 2.2.0 or newer 3.X 5.1.6 SP1 or newer Note: Hardware version 1 devices are not labeled as HW 1 since only one version of hardware existed at the time. Hardware devices can be identified by the lack of any hardware version printed on the Neuron ID sticker. Note: If running the firmware update software, ensure you are running as an administrator. Next, check to verify that IP communications are configured properly and are functional: Check the IP address defined in XBuilder Verify a good connection to the IP port of the controller (10Base-T port on the far right) with a crossover cable. If that is all good, then a reformat of the controller may be necessary. Connect via Hyperterminal to the unit and at the dsh> prompt type format and press enter command . This will recreate the directory structure of the controller and allow you to attempt the upgrade/downgrade again. Finally, verify that the Internet Options are not configured to use a proxy server or, if they are, temporarily change them as follows: To temporarily change this setting follow these steps: In Internet Explorer select the Tools Menu and select Internet Options. Or select Internet Options from your Control Panel. Go to the Connections tab. Click the LAN settings button. Uncheck the Use a proxy server for your LAN box. Click Ok in the LAN settings window and the Internet Options window. Complete the System Program download. Return to the Internet Options window and re-check the Use a proxy server for your LAN box in the LAN Settings found in the Connections tab. Another Matrix explaining the compatibility of each with Vista versions can be found in Xenta-Server-firmware-versus-Vista-Server-versions If you have the Xenta FW 5.1.8 or lower and KB 2661254 or KB 2661254-V2 were installed during a Windows Update you will need install the service packs. These new service pack builds have been released and are available on the extranet. See TPA-VSTA-12-0028.00 - TAC Xenta Servers, Not Possible to Download Firmware for more info. Another issue has been reported to support relating to the bit length of the Xenta server boot certificate. The Xenta server installer uses a 512 bit key length of the boot certificate, and Windows in some instances can be configured for a 1024 bit length certificate. If the issue still exists after removing the above mentioned Windows Updates, or if you are getting this error and the Windows Updates are not on your machine. Download the attached tool, Allow Weak Certificates.zip, and execute the file, chose "Allow Weak Certificates", and "Update".   Here is what the tool set: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\OID\EncodingType 0\CertDllCreateCertificateChainEngine\Config] "EnableWeakSignatureFlags"=dword:00000002 "minRSAPubKeyBitLength"=dword:00000200 If taking the preceding steps fails to resolve the issue then see the following articles for additional steps that can be taken: Xenta Server "Run" light is solid red, with no communication via Ethernet,  Fail to upgrade the TAC Xenta Server system software (firmware)  An unexpected error occurred while downloading using a Xenta Server

Issue Using the ribbon cable provided with the Satchwell MicroNet Touchscreens & Satchwell MicroNet LCDs to supply power from a MicroNet 50 series controller that is powered with 24VDC. Product Line Satchwell MicroNet Environment Satchwell MicroNet Touchscreens Satchwell MicroNet LCDs Satchwell MicroNet 50 series controllers Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause The Satchwell MicroNet 50 series controllers were built on new hardware. MN350-ARC, MN350-NCP, MN350-LON MN450-ARC, MN450-NCP, MN450-LON MN550-ARC, MN550-NCP, MN550-XCOM, MN550-LON MN650-ARC, MN650-NCP, MN650-XCOM, MN650-LON This new 50 series hardware design added support to the controller to be powered by 24 VAC or 24 VDC The Satchwell MicroNet Touchscreens & Satchwell MicroNet LCDs displays used an adaption of the 100 series hardware, which does not support being powered by 24VDC. Resolution The MicroNet 50 series range MN350, 450, 550, 650 LCD, and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. When using a Satchwell MicroNet Touchscreens or Satchwell MicroNet LCDs on Satchwell MicroNet 50 series controllers that are being supplied with 24VDC, the ribbon cable cannot be used to supply the Satchwell MicroNet Touchscreens or Satchwell MicroNet LCDs with power. A separate 24VAC transformer should be used to power the Satchwell MicroNet Touchscreen or Satchwell MicroNet LCD. The MicroNet 50 series controller MLi's and Datasheets are available to download by searching for the article “MicroNet 50 series controller MLi's and Datasheets” The MicroNet 100 series controller MLi's and Datasheets are available to download by searching for the article “MicroNet 100 series controller MLi's and Datasheets”

Issue Bringing a MicroNet LON controller/network into EcoStruxure Building Operation Product Line Satchwell MicroNet Environment Satchwell MicroNet MNN-30-100 Satchwell MicroNet MNN-44-100 Satchwell MicroNet MNN-50-100 Satchwell MicroNet MNN-62-100 Satchwell MicroNet MNL-C Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause Satchwell MicroNet 100 series LON networks are not supported in EcoStruxure Building Operation as a MicroNet LON network Resolution From the introduction of the MicroNet 50 series range in 2008, the MicroNet 100 series controllers with LON cards has no longer been supported and the MicroNet LON network is not supported in EcoStruxure Building Operation. Workaround: The MicroNet 100 series LON controllers can be bound to a standard LON network, using a third party network management tool such as LonMaker®  for Windows®  from Echelon. The complete MicroNet LON network could then be brought into an AS-P as a standard LON network. If this is not possible, the supported option to bring the MicroNet 100 series controllers into an AS-P or Enterprise server (ES) would be to remove the LON cards, from the MicroNet 100 series controllers and convert them to use an NCP network. The top two pairs of pins of the auxiliary card plug, would need the jumpers restored. The LON network cabling may need to be changed for a RS 484 compatible type, such as Belden 8762 or equivalent. The controller’s program would need to be re-configured for NCP using VisiSat. Then the MicroNet controller network can be imported into the AS-P, under a MicroNet NCP interface. If the LON network contains MicroNet LON touchscreens, these cannot be converted to NCP and would need to be removed from the NCP network.   The MicroNet 100 series data sheets are available here https://community.se.com/t5/Building-Automation-Knowledge/MicroNet-100-series-controller-MLi-s-and-Data-sheets/ta-p/6784   VisiSat 2.1 Build 196 – Software is available here https://ecoxpert.se.com/search?documentUUID=c93346a7-9d82-48e7-9b54-a866ac75bb71&title=VisiSat%202.1%20Build%20196%20-%20Software   VisiSat Release 2.1.196 Service Pack 1 https://ecoxpert.se.com/search?documentUUID=fd2e9849-1ffe-4c10-b3a6-5f27bac91870&title=VisiSat%20Release%202.1.196%20Service%20Pack%201%20(2.1.200)%20-%20Software   VisiSat Release 2.1.196 Service Pack 2 https://ecoxpert.se.com/search?documentUUID=839c09d2-400d-4434-8b1e-97f339545034&title=VisiSat%20Release%202.1.196%20Service%20Pack%202%20(2.1.201)%20-%20Software

Issue Using sensors, other than the D?T range in a Sigma controller Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) Warning   Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Cause Using 10k Type 2 and type 3 Thermistor causes hardware alarm Resolution The lookup value for a Sigma resistance input is calculated as a percentage of a 2 volt signal (that's what is measured at the A/D convertor). If using a sensor other than a standard D?T range sensor, a calculation needs to made, to obtain the value to be entered in the input column (a % of 2 volts) of the look up table.   The calculation is as follows: - ( 10^6 * R1 )      /4000 ( 14700 + R1 ) Where R1 = resistance of the input 14700 =resistor on AI card The circuit shown below is a typical example of an AI channel for a resistance input.     It is suggested to put a 10K resistor in parallel therefore, the resulting circuit resistance can never be higher than 10K.   Attached is information for both the 10K type 2 and 10K type 3 sensors. Column C is the raw sensor resistance. Column D is the controller input resistance with a 10K shunt resistor connected. Column E and F example of the look up table.

Issue When having issues with a specific NCI (SCPT or UCPT) in a XIF file it can be hard to understand the FILE definition in the XIF file in order to troubleshoot a given issue For information regarding NCI's that are not part of a FILE definition, refer to Understanding the NVVAL part of a XIF file Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC Vista Environment LonWorks XIF Cause The FILE definition can be somewhat cryptic - here is an example   FILE template 0 2 "1.1;" "2,23.24.25.26.27.28.29.30.31.32.33.34.35.36.37.41.42.43.45.46,0\x80,49,2;" "1,1,0\x80,60,12;" "1,1,0\x80,52,2;" "2,0.2.3.5.6.7.8.9.10.16.17.18.19.20.21,0\x80,48,2;" "1,0,0\x80,17,31;" "1,1,0\x80,34,2;" "1,1,0\x80,23,2;" "1,1,0\xA4,169,1;" "1,1,4\x80,3,8;" "1,1,4\x80,5,17;" "1,1,3\x80,1,2;" "1,1,4\x80,4,9;" "1,1,4\xA4,13,1;" "1,1,4\xA4,14,1;" "1,1,4\xA4,15,1;" "1,1,4\xA4,16,1;" "1,1,4\xA4,17,1;" "1,1,4\x80,18,1;" "1,1,0\x80,42,2;" "1,1,0\x80,36,2;" "1,1,0\x80,193,2;" "1,1,4\x80,8,2;" "1,0,3\x80,2,2;" "1,0,0\x84,165,1;" "1,0,0\xA4,166,1;" "1,1,6\xA4,2,8;" FILE value 1 1 116 0x0B, 0xB8, 0x09, 0x1D, 0x09, 0xFB, 0x0B, 0x80, 0x08, 0x77, 0x07, 0x98, 0x06, 0x13, 0x00, 0x02, 0x23, 0x28, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x78, 0x7F, 0xFF, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x80, 0x80, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x01, 0x00, 0x00, 0x00, 0x00, 0x00, 0xFF, 0xFF, 0x7F, 0xFF, 0x7F, 0xFF, 0x13, 0x88, 0x00, 0x00, 0x02, 0x0B, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00 Resolution The FILE section describes the configuration variables (or SCPT's and UCPT's) for a device. Here is an explanation of the various parts of the FILE section.

Issue When creating a Modbus device template in XBuilder Device Editor which Modbus register data type should be used? Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 XBuilder Modbus Register Bitmask Cause Lack of consistency between Modbus slave manufacturers there is a large number of data formats that can be selected. Each register format interprets the value differently based on byte order or purpose of the specific bits. Resolution Consult Modbus slave product documentation Use trial and error to find the correct register format. Perform communication logging to capture the raw data and compare with a known value to determine the format. As a tool to assist with these steps please consult the Definition of Modbus Registers.

Issue To assist locating data sheets if you do not have access to The Exchange or other Schneider Electric storage areas Product Line Satchwell MicroNet Environment MicroNet 50 series Controllers Micronet Touchscreens Micronet LCD SLink sensor Cause To assist customers that do not have access to our internet or partner websites. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Links below to download: MLi and data sheets for MicroNet LCD Displays MLi and data sheets for MicroNet Touch Screens User Guide for MicroNet Touch Screen User Guide MLi and data sheets for S-Link Sensors Data sheets for MN 50 Series MicroNet Manager Interfaces Mli for MN Trunking kits (MN-TK) MLi for MN Wall Mounting Kits (MN-DK) MLis for Plug-In Cards MLi and data sheets for Satchwell MicroNet MN350 Controllers MLi and data sheets for Satchwell MicroNet MN450 Controllers MLi and data sheets for Satchwell MicroNet MN550 Controllers MLi and data sheets for Satchwell MicroNet MN650 Controllers Download all of the above (file size 12.0 MB) Data sheets for MicroNet 100 series controllers ETC can be downloaded from MicroNet 100 series controller MLi's and Data sheets.

Issue General use of the Wireshark program. Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Ethernet Networks Cause General Information on using WireShark. Resolution Wireshark is an Ethernet packet analysis programme, Which can be downloaded from: Latest version available from Wireshark Locally stored version 1.0.9 Installing Wireshark If necessary, unzip the WireShark executable file to a suitable location on the PC/Laptop you wish the programme to be installed on. Run the executable file and follow the on-screen instructions. Rules for capturing LAN traffic using Wireshark: Do not use a switch or router to connect the LAN capture PC to the network as these will filter important network activity that you will need to see. You will want to capture everything that is passing over the network at the point of concern. Usually, this means tapping into the ethernet at the Controller or controllers, that is having an issue. midBit-Technologies-LLC-10-100 is an example of a device that can be used to easily tap into the network to take the capture. The monitoring PC must see all traffic from the controller's point of view. The monitoring PC can be connected in either two ways: Connected to the network at the controller The customers IT department can mirror all the network traffic from the controllers port to another port the PC can be connected to. If connected to the network at the controllers, the connection must be made through a true ethernet hub. A hub will not selectively filter important network traffic as a switch or a router will do. More information on what a "true ethernet hub" can be found at http://wiki.wireshark.org/HubReference There are however some switches that feature port mirroring, please see How to Configure a NETGEAR Prosafe Plus Switch for Mirroring. If connected to a mirrored port, the port must mirror 100% of the network traffic to and from the controller. No filtering should be done. Once a complete capture file has been obtained it can be filtered after the fact using WireShark or EtherReal. Using Wireshark Run WireShark Start a trace by choosing the "Capture" menu and then select "Interfaces" Choose the appropriate interface. Generally, this can be identified by its IP Address, but if not, then the packets increasing are an indication. Press the "Start" button. The trace will start and will be similar to the following screenshot. After an appropriate time, the trace can be stopped by selecting "Capture" menu and "Stop" To save the capture file, choose "File" menu and "Save As".

Issue What NEMA or IP rating is a specific product? Environment All devices Cause Is a product protected against water and access by foreign objects? Resolution The Degrees Of Protection document details both the IP rating and NEMA Enclosure charts. The IP rating is made up of 2 digits, the first is the level of protection to foreign objects, the second is the level of protection to water. If a product does not specify any rating for water ingress in it's datasheet then the the second digit will be 0. The first digit relates to the size of a foreign object that can be inserted into the product. Typically many Buildings products will not allow the insertion of a finger (12.5mm approx' 1/2") and offer no water protection, so they would be rated as IP20, however it would be IP10 should they have holes of up to 50mm (approx' 2").

Issue What are the differences between the IAC 400 and the IAC 420 controllers? Product Line Field Devices, Other, Satchwell MicroNet, Satchwell Sigma   Environment IAC 400 IAC 420 Cause The IAC 400 controller is obsolete and its replacement is the IAC420. Resolution Hardware differences; The IAC 400 has 3 Temperature, 2 Analogue and 1 Digital input, where as the IAC 420 has 6 Universal inputs. Communications differences; The IAC 400 controller uses terminal 3 to earth the communications cable screening, on the IAC 420 the screening must be connected to a good earth and not terminal 3. Tables and offsets; Because the IAC 420 has different inputs that tables and offsets are changed, please review IAC Controllers - Tables and Offsets. IAC 400 Wiring details. For the full data sheet please click HERE.   IAC 420 Wiring details. For the full data sheet please click HERE.

Issue The new release note for the IC3-SNP does not give the object mapping information for the IAC 420 controllers Environment Sigma IAC Controllers Integration Controllers Cause The release note for the latest IC3-SNP controllers does not give the table and offset information for the object mapping used in the gateway.txt file Resolution Please click here for a document giving the details of the tables and offset used. It is from an old release note but the details have not changed.

Issue Unifact Pro - Master and Slave controller ratio Unifact Pro - Number of controllers on a LAN Environment Unifact Pro Cause What is the Master to Slave controller ratio of Unifact Pro controllers on a LAN? What is the maximum number of Unifact Pro controllers on a LAN? Download here the Unifact Pro Datasheet Resolution There is 1 master to a maximum of 3 slaves. A single Unifact Pro LAN can support up to 80 controllers. Note: A S-Link sensor wired to the master can be shared by up to 3 slave controllers. If fan speed control is used then S-Link sensors cannot be used on the slaves.

Issue List of Tables and Offsets for MicroNet 50 series, 100 series, and IACs Product Line EcoStruxure Building Operation, Satchwell MicroNet Environment VisiSat VisiView MicroNet View Cause Need to define the Tables and Offsets for MicroNet 50 series, 100 series, and IACs. Resolution Click here to download the list of tables and offsets for the MicroNet range of controllers. Click here to download the list of tables and offsets for the IAC range of controllers. Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 and PA-00528 

Issue What does that controller/device look like Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Site with TAC or Schneider Electric Controller(s) Cause Questions concerning what a controller looks like, or if there are no labels on the controller which help identify. Are photographs or drawings available? (This is an article in progress. Have one that is not listed? Please help by taking a good picture(s) and including or send to Product Support) Resolution I/NET: 7728 7728 Left side 7728 Right side  7790 7790 side 7790 older model  7790 older model side  7798C Top 7716 7920 7920 side  MR-AHU MR-AHU left side MR-AHU right side P8UI8DO Expansion board  SCU1284 SCU1284 side Continuum: ACX5720 ACX5720 Open CX9702  b4920 b4920 Open BCX1 BCX1 open i2-600 Series i2.600 Series Open  i2_850 i2_850_Open i2_887_L_115  i2_920 i2_920_open CX9400 with three 32s and two 16s in 8 card rack CX9400 CPU front CAD Drawings for the Continuum controllers are also available on The Exchange Download Center: Link Here.

Issue RAM, Remote Alarm Manager Environment Sigma, Micronet, BAS, Vista, RAM 1.2 Cause Configuration Controller Monitoring Scripts Output Interfaces Resolution There are 3 guides to assist in configuring RAM: Operators Manual Engineers Manual (more comprehensive than the Operators Manual) Script Editors Guide Note: There are scripts that are used in RAM. These can adapted to suit specific requirements. Copy the relevant script and rename. Use the renamed version. The scripts can be found in C:\Satchwell\Binary\Remote Alarm Manager and have the .scr extension.