Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment TCP/IP Communication Command Prompt Telnet Command Cause Suspect certain network ports are blocked and need to verify Resolution It is possible to check if a port is open in a network by issuing the Telnet command. Note:- Telnet operates using the TCP protocol. UDP connectivity cannot be tested using Telnet. If a port is open, a blank screen will be seen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server being checked [port] is the port number the server application is listening on For example: telnet 192.168.0.20 9001 (to a closed port would display a connect failed message)   telnet 192.168.0.20 9003 (to an open port would display a blank screen)   To  exit  the Telnet session, type  Ctrl + ]  and then type "quit".   For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue Removing software from a PC may leave behind unused / old registry entries and folders from the removed software, this in some cases may prevent software re-installation Product Line Andover Continuum,EcoStruxure Building Operation,Satchwell BAS & Sigma,Satchwell MicroNet,TAC INET,TAC Vista Environment All supported Operating Systems Cause This is due to the windows uninstall program not fully removing all elements for the software. Some of this is due to windows thinking the the software may have been removed unintentionally and therefor all the previous settings will still be saved in case of  re-installation. For example, when SQL is uninstalled the program folders that contain the database will remain intact. This may be an issue if, for example, the software is removed due to a problem with the original installation. This is when a complete removal off all components and registry entries may be needed. Resolution The best solution for removing all the unused registry entries is to use a program designed to remove obsolete registry entries and temporary files. Some examples of these are: CCleaner, which will allow you to clean up your PC by removing past installation components. Revo Uninstaller  which is useful for removing redundant folders / files / Registry entries.   It may be useful to use both of these programs to ensure a complete cleanup. Revo Uninstaller can be used to remove unused software and then CCleaner to get rid of all the Temp files etc.  Finally remove the relevant folders from within the windows explorer, Example: C:\Program Files (x86)\Continuum Once done you should then be able to install a fresh clean copy of the application software. This solution is current in all versions of Windows including windows 10  

Warning   Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue Using sensors, other than the D?T range in a Sigma controller Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) Cause Using 10k Type 2 and type 3 Thermistor causes hardware alarm Resolution The lookup value for a Sigma resistance input is calculated as a percentage of a 2 volt signal (that's what is measured at the A/D convertor). If using a sensor other than a standard D?T range sensor, a calculation needs to made, to obtain the value to be entered in the input column (a % of 2 volts) of the look up table.   The calculation is as follows: - ( 10^6 * R1 )      /4000 ( 14700 + R1 ) Where R1 = resistance of the input 14700 =resistor on AI card The circuit shown below is a typical example of an AI channel for a resistance input.     It is suggested to put a 10K resistor in parallel therefore, the resulting circuit resistance can never be higher than 10K.   Attached is information for both the 10K type 2 and 10K type 3 sensors. Column C is the raw sensor resistance. Column D is the controller input resistance with a 10K shunt resistor connected. Column E and F example of the look up table.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Bringing a MicroNet LON controller/network into EcoStruxure Building Operation Product Line Satchwell MicroNet Environment Satchwell MicroNet MNN-30-100 Satchwell MicroNet MNN-44-100 Satchwell MicroNet MNN-50-100 Satchwell MicroNet MNN-62-100 Satchwell MicroNet MNL-C Cause Satchwell MicroNet 100 series LON networks are not supported in EcoStruxure Building Operation as a MicroNet LON network Resolution From the introduction of the MicroNet 50 series range in 2008, the MicroNet 100 series controllers with LON cards has no longer been supported and the MicroNet LON network is not supported in EcoStruxure Building Operation. Workaround: The MicroNet 100 series LON controllers can be bound to a standard LON network, using a third party network management tool such as LonMaker®  for Windows®  from Echelon. The complete MicroNet LON network could then be brought into an AS-P as a standard LON network. If this is not possible, the supported option to bring the MicroNet 100 series controllers into an AS-P or Enterprise server (ES) would be to remove the LON cards, from the MicroNet 100 series controllers and convert them to use an NCP network. The top two pairs of pins of the auxiliary card plug, would need the jumpers restored. The LON network cabling may need to be changed for a RS 484 compatible type, such as Belden 8762 or equivalent. The controller’s program would need to be re-configured for NCP using VisiSat. Then the MicroNet controller network can be imported into the AS-P, under a MicroNet NCP interface. If the LON network contains MicroNet LON touchscreens, these cannot be converted to NCP and would need to be removed from the NCP network.   The MicroNet 100 series data sheets are available here https://community.se.com/t5/Building-Automation-Knowledge/MicroNet-100-series-controller-MLi-s-and-Data-sheets/ta-p/6784   VisiSat 2.1 Build 196 – Software is available here https://ecoxpert.se.com/search?documentUUID=c93346a7-9d82-48e7-9b54-a866ac75bb71&title=VisiSat%202.1%20Build%20196%20-%20Software   VisiSat Release 2.1.196 Service Pack 1 https://ecoxpert.se.com/search?documentUUID=fd2e9849-1ffe-4c10-b3a6-5f27bac91870&title=VisiSat%20Release%202.1.196%20Service%20Pack%201%20(2.1.200)%20-%20Software   VisiSat Release 2.1.196 Service Pack 2 https://ecoxpert.se.com/search?documentUUID=839c09d2-400d-4434-8b1e-97f339545034&title=VisiSat%20Release%202.1.196%20Service%20Pack%202%20(2.1.201)%20-%20Software

Issue When running VisiSat 2.1 build 196 (200 or 201) a message is displayed - “Unable to Load the Schneider Electric CET Style DLL” and VisiSat fails to launch. Product Line Satchwell MicroNet Environment Windows (Windows, XP Professional, Windows 7, Windows Vista Ultimate) Microsoft Visio Cause .NET Framework 2.0 is not installed. Resolution Check that the version of VisiSat installed is either v2.1 196 or for SP1 build 200 or for SP2 build 201 on a computer running with a supported operating system and Microsoft’s Visio version.   MicroNet Software Datasheet   The suggested procedure to correct the “Unable to Load the Schneider Electric CET Style DLL” issue as follows: - Uninstall VisiSat Install .NET Framework 2.0 Install VisiSat 2.1 196, add service packs 1 and 2 files as required. Re-boot computer Run VisiSat. Links to VisiSat software and information:   The VisiSat main software can be downloaded from the link below: https://ecoxpert.se.com/search?documentUUID=c93346a7-9d82-48e7-9b54-a866ac75bb71&title=VisiSat%202.1%20Build%20196%20-%20Software   VisiSat service pack 1 can be downloaded from the link below: https://ecoxpert.se.com/search?documentUUID=fd2e9849-1ffe-4c10-b3a6-5f27bac91870&title=VisiSat%20Release%202.1.196%20Service%20Pack%201%20(2.1.200)%20-%20Software   VisiSat service pack 2 can be downloaded from the link below: https://ecoxpert.se.com/search?documentUUID=839c09d2-400d-4434-8b1e-97f339545034&title=VisiSat%20Release%202.1.196%20Service%20Pack%202%20(2.1.201)%20-%20Software   VisiSat documentation can be downloaded from the link below: https://community.se.com/t5/Building-Automation-Knowledge/Download-latest-VisiSat-Data-Sheets-Engineering-Guides/ta-p/6110

Issue What is Domain Name Service (DNS)? Product Line Andover Continuum,EcoStruxure Access Expert,EcoStruxure Building Expert,EcoStruxure Building Operation,EcoStruxure Security Expert,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.  

Issue When using CIDR (Classless Inter Domain Routing) or Supernetting it is not always obvious what range of IP addresses can be used. Product Line EcoStruxure Building Operation Environment Device Administrator Building Commissioning Tool Cause When subnet masks with values other than 255 are used it is not always obvious what is the range of valid IP addresses allowed.  There is a need for an easy way to determine the range of valid IP addresses for the Subnet Mask being used. Resolution The IP address range can be calculated mathematically but the simplest method is to use a subnet calculator.  The website links below are both examples that will calculate the range of valid addresses for any specified subnet value.   http://www.subnet-calculator.com/cidr.php https://www.calculator.net/ip-subnet-calculator.html   Visit either of the websites for a CIDR / Supernet calculator, enter an IP addresses in the network along with a subnet mask and the calculator will provide the range of addresses that can be used within the subnet.   In addition to online calculators, a number of different subnet-calculator programs are available for Android, Apple and Windows Smartphones.  

Issue What resources are available to get more information on the Modbus protocol? Product Line Andover Continuum,EcoStruxure Building Operation,Field Devices,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment Modbus ASCII/RTU Modbus TCP/IP Cause The Modbus protocol information is available on www.modbus.org Use the menu on the left and select Technical Resources. Select the Modbus Specifications. Resolution Found on www.modbus.org are the protocol specifications: Modbus ASCII/RTU Modbus TCP

Issue A newly installed program does not run and could be using a port on the host computer that's already assigned to another running program or service.  How can current port usage on the host computer be determined quickly? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert, Satchwell MicroNet, Satchwell BAS & Sigma, TAC INET, TAC I/A Series, TAC Vista, Andover Continuum, CCTV, Field Devices Environment Microsoft Windows Cause A port conflict is suspected. Resolution Open a command prompt and type: netstat -a -n -p tcp -b This command will display all services running, protocol used, local and foreign address, state, and program name.   netstat -p tcp -ano This command will display all services running, protocol used, local and foreign address, state and PID (process identifier). Use Task Manager to match the PID to the program using the port. netstat -p tcp -ano | findstr :80 If a specific port number is necessary, this command will interrogate the system for the program currently using that port number:

Issue When launching a program or when working with a program, you get an error from "Microsoft .NET Framework".   Product Line EcoStruxure Building Operation, Satchwell MicroNet, TAC INET, TAC Vista Environment Windows .NET Framework Cause Microsoft .NET Framework is used in almost all larger applications, and there can be various reasons why you see an error. One reason can be application specific, meaning that there is an actual issue with the software and the way the software is using .NET Framework, but another reason can be that the .NET Framework installation itself is corrupted. If it's an application specific issue, you need to contact product support, but in many cases simply repairing the .NET Framework installation has proven to solve the issue. Resolution 1: Close all applications 2: Make sure you have the correct version of .NET Framework installed for the software you use referencing the product's data sheet. You can use this tool to check what versions you have. Here is a direct download link. 3: Install versions that might be missing. You can download the various versions from the tool linked above. 4: Download Microsoft's .NET Framework repair tool and run it applying all fixes the tool suggests. Here is a direct download link.

Issue GSM modems that can be used with the Remote Alarm Manager. Product Line Satchwell BAS & Sigma,Satchwell MicroNet,TAC Vista Environment Remote Alarm Manager. BAS Sigma Micronet Vista  GSM RAM Siemens TC35i Siemens MC52i Multi-Tech MTCBA-G-F4-GB/IE Cinterion MTX-65+G-V53 Cause Not all GSM modems will allow the full functionality of message acceptance in the Remote Alarm Manager. Resolution The following GSM modems are known to provide the full message acceptance of the Remote Alarm Manager. Siemens TC35i GSM modem terminal. In the Remote Alarm Manager configuration select the C35i driver. This modem is now being replaced be the Cinterion (Siemens) MC52i GSM/GPRS Dual band modem terminal, which has not been tested, but appears to be a direct replacement with added functionality. TC35i GSM/GPRS modem terminal data sheet MC52i GSM/GPRS modem terminal data sheet Multi-Tech MultiModem MTCBA-G-F4-GB/IE modem terminal. In the Remote Alarm Manager configuration select the Brodersen UCM 91/92. This modem is still available, but seems expensive and difficult to source. MultiTech MultiModems MTCBA-G-F4 data sheet Cinterion MTX-65+G-V53 modem terminal.In the Remote Alarm Manager configuration, allow the software to locate the modem and use a generic driver. Cinterion MTX-65+G-V53 modem terminal data sheet   Remote Alarm Manger is no longer a support solution, it is recommended transitioning or upgrading to EcoStruxure Building Operation.

Issue Micronet LCD Connections   Product Line Satchwell MicroNet Environment Micronet LCD / Micronet 50 series LCD Micronet 300 / 350 series controllers Micronet 440 / 450 series controllers Micronet 500 / 550 series controllers Micronet 620 / 650 series controllers   Cause There are various wiring connections options for Micronet LCD depending on the controllers used, the communications type and installation methods. Resolution Please refer to the Micronet LCD Connections document. This document summarises the Micronet LCD connections options available.

Issue To assist locating data sheets if you do not have access to the Schneider Electric Buildings Business Extranet and other company storage areas. Product Line Satchwell MicroNet Environment Unifact Pro Data sheet NCP Palm Cause To assist customers that do not have access to our internet or partner websites Resolution Click here to download the MLi for the Unifact Pro Controller. Click here to download the data sheets for Unifact Pro Controller. Click here to download the NCP Palm Engineering Guide.

Issue Replacing the Rainbow parallel dongle with an USB type. Product Line Satchwell MicroNet Environment Dongle Parallel USB Cause The majority of PC's are no longer supplied with parallel ports. Resolution MicroNet View's software effective end of support date was 30th June 2014 The service Product Support have provided in the past, to upgrade a MicroNet View parallel port dongle to a USB type, is no longer available. Click here to view PA 00298 Software Support Policy for Satchwell MicroNet The monitor tool and I/O server software, that no longer require a dongle, are available as free of charge downloads, for access to the downloads, please see "MicroNet View's Monitor Tool" dongleless software download location. For further general information, please see SNP I/O server and NCP I/O server dongleless software download location.  

Issue Need to purchase and replace the battery for the IAC-TS and IAC-600. Product Line Satchwell MicroNet Environment IAC-600 IAC-TS Cause The battery has failed and requires replacement. Resolution The battery is a lithium crystal SNAPHAT M4T28-BR12SH1 These are available from RS Components. The RS Components stock number is 189-1239. Manufacturer name: STMicroelectronics Manufacturer's part number: M4T28-BR12SH1 Specifications Category Detachable Lithium Power Source Maximum Operating Temperature 70°C Minimum Operating Temperature 0°C Mounting Through Hole Pin Count 4 Product Height 8mm Product Length 21.84mm Product Width 18.03mm Supplier Package SNAPHAT   Documentation M4T28-BR12SH M4T32-BR12SH TIMEKEEPER SNAPHAT (battery and crystal) Data Sheet.pdf Statement of conformity.pdf

Issue The standard opened Unifact Pro stencil provides items for BB83 range of Unifact Pro controllers and does not provide items for older Unifact Pro range. Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma Environment VisiSat NCP Palm Unifact Pro Cause As standard the automatically open stencils do not provide items for the older BB*2 Unifact Pro range. Resolution The current range of Unifact Pros are presented in the standard Unifact Pro stencil. The obsolete Unifact Pro range (BB*2) are not presented in this stencil, a different stencil needs to be added, to provide the older BB*2 Unifact Pros, before there available to use on the drawing. Visio 2003/2007 Go to the Visio menu Click File Click Stencil Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil You will then have the opportunity to choose one of the older range of Unifact Pro controllers. Visio 2010 Under shapes click More Shapes Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil These stencils are installed during the VisiSat installation process. If for whatever reason your computer no longer has this file, to save you reinstalling VisiSat, you can download a copy of the VisiSat 2.1 Build 196 (200, 201) obsolete stencil from here. You can store the stencil anywhere on your system and use it, VisiSat's default storage locations is under “C:\Satchwell\Binary\VisiSat\EN\Visio”

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet Environment IAC 400 420 600 TS data sheet Cause To assist customers that do not have access to our internet or partner websites Resolution Download the Data Sheets for Satchwell IAC 400 Controllers. Download the Data Sheets for Satchwell IAC 420 Controllers. Download the Data Sheets for Satchwell IAC 600/ Controller and Touchscreen. Download the Data Sheets for Satchwell MIU interface. Download all of the above: IAC Data Sheets.zip (file size 6.9 MB) Update: Jan 2018 The IAC 420, 600 and IAC Touchscreen have also been withdrawn from sale. Currently no direct replacement is offered. For more information, see PA-00528

Issue Service Pack 2 provides the following correction: MicroNet VisiSat import file replaces all non-ASCII chars with replacement character( Defect 31467). Fix applied so that the characters are converted correctly.  Fix applied so that points with alarms and trends results in the import file being generated. Product Line Satchwell MicroNet Environment VisiSat 2.1 Build 196 201 Cause Correction of raised defects. Resolution This Service Pack should only be added to VisiSat 2.1.196 or 2.1.200 if service pack 1 has been installed. Note: When installed, the VisiSat 2.1.96 or 200 installation (200 if service pack 1 has been installed), the build number increases to 2.1.201. (due to one of the files in 'Program Files'). VisiSat will still show as Build 2.1.196 in Control Panel - Programs - Programs and Features - Uninstall or change program. Installing VisiSat Service Pack 2 =============================== Shutdown VisiSat and the VisiSat-Server. Run "VisiSat 2.1.196 Service Pack 2.exe". Extract to VisiSat installation root drive. (or extract to another location and move the Satchwell folder, created when extracted to the root of the C: drive). To the question 'Would you like to replace the exiting file', select 'Yes to All' Restart VisiSat. Download VisiSat 2.1 Build 196 Service Pack 2. See VisiSat version 2.1 Build 196 service pack 1 where information on VisiSat 2.1 Build 196 Service Pack 1 can be found and the service pack downloaded.

Issue The enhanced logging module in the 50 series does not continue logging once full if not configured to do so. Product Line Satchwell MicroNet Environment MicroNet VisiSat Logging Object Cascade Logs Cause The old logging object when the logs were full over wrote the oldest values automatically. The current 50 series logging object requires additional linked for the logging object to function the same way. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- The logging object has been enhanced. An example of the 100 series and IAC logging object is shown here. An example of the 50 series logging object is shown here. The original logging object defaulted to log and overwrite the older values and when configured looked like this. To achieve the same result with the 50 series type logging object, a couple of the logging object external nodes need configuring. and when configured looked like this. Further information regarding this object can be found in the VisiSat help file and engineering guide. VisiSat V1.2 Engineering Guide This document provides details for IAC 400, IAC 420, IAC 600 and IAC Touchscreen configuration. VisiSat V2.1 Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 Installation and User's Guide VisiSat V2.1 data sheet  See MicroNet 100 series controller MLi's and Data sheets See MicroNet 50 series controller MLi's and Data sheets See Where can VisiSat software and license be purchased and what Version/Build is supplied?

Issue No official internet download available unless you have user name and password access to Schneider Electric websites. Product Line Satchwell MicroNet Environment VisiSat Engineering Guide  Installation and User Guide 1.2 2.1  Cause Not available for download online Resolution Further information regarding this object can be found in the VisiSat help file and engineering guide. VisiSat V1.2 Engineering Guide This document provides details for IAC 400, IAC 420, IAC 600 and IAC Touchscreen configuration. VisiSat V2.1 (185) Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 (196) Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 Installation and User's Guide VisiSat V2.1 data sheet VisiSat V2.1 Release note Related Articles: MicroNet 100 series controller MLi's and Data sheets MicroNet 50 series controller MLi's and Data sheets Where can VisiSat software and license be purchased and what Version/Build is supplied?