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Product_Support
Product Support
Picard
β€Ž2024-11-26
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Product_Support
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Migrating Infinet controllers from Continuum to EcoStruxure Building O...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
12374 3 0

2021-02-19 02:37 AM

Product_Support
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License server and port used to reach Building Operation licensing ser...

IssueFirewall issues when trying to reach out to the activation server for a licenseProduct LineEcoStruxure Building Operation, Satchwell Sigma, TAC V...
Knowledge Center icon_circle Building Automation Knowledge Base
11719 0 0

2021-02-17 02:51 AM

Product_Support
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Upgrade path from version 1.0 to current version

IssueUpgrade path from version 1.0 to a current versionProduct LineEcoStruxure Building OperationEnvironmentSmartStruxure Building Operation versions ...
Knowledge Center icon_circle Building Automation Knowledge Base
15965 12 0

2021-02-16 12:31 AM

Product_Support
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Upload objects required from a BACnet Device instead of uploading the ...

IssueA BACnet devices can contain 1000's of objects, performing an upload on these devices can take upwards of 30 minutes to complete when only a few ...
Knowledge Center icon_circle Building Automation Knowledge Base
3923 1 0

2021-02-15 06:58 AM

Product_Support
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Error - Upgrade using DFU mode system alarm AS status LED red

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
16096 1 0

2021-02-11 08:06 AM

Product_Support
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Understanding custom card formats in Continuum

IssueHow can the format of a custom card be determined/understoodProduct LineAndover ContinuumEnvironmentAccess ControlAC1AC1PlusACXCauseThe format of...
Knowledge Center icon_circle Building Automation Knowledge Base
4036 0 0

2021-02-11 03:35 AM

Product_Support
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Performing A Manual (Offline) License Registration/Update

IssueActivation of the Security Expert SSN with a new installation of the client software, software extensions (e.g. SX-VIM, SX-DOR-50) and integratio...
Knowledge Center icon_circle Building Automation Knowledge Base
6206 0 0

2021-02-03 07:52 AM

Product_Support
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How to Configure a NETGEAR Prosafe Plus Switch for Mirroring

IssueNeed to mirror a switch port in order to capture controller data with Wireshark. Product LineAccess Expert, Andover Continuum, EcoStruxure Build...
Knowledge Center icon_circle Building Automation Knowledge Base
3600 0 0

2021-02-01 01:06 PM

Product_Support
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BAS2800+ - Can a USB to Parallel converter be used for the dongle.

IssueUsing a USB to Parallel converter for the dongle.Product LineSatchwell BAS & SigmaEnvironmentBAS2800+BAS 2800+BASDongleParallelUSB converterCause...
Knowledge Center icon_circle Building Automation Knowledge Base
1844 0 0

2021-01-31 08:35 PM

Product_Support
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Unable to download controller operating files (pntfle.rec, lookup.rec ...

IssueController Download fails when downloading files into a BAS outstation.Product LineSatchwell BAS & SigmaEnvironmentSatchwell BAS2000Satchwell BAS...
Knowledge Center icon_circle Building Automation Knowledge Base
1865 0 0

2021-01-31 08:35 PM

Product_Support
/html/rank_icons/Picard_20x20.png Product_Support

BAS2800+ backup not available for the site

IssueA site backup is not available.Product LineSatchwell BAS2800+EnvironmentBackupNo IndexUploadingCauseThe site is stand alone and the backup is not...
Knowledge Center icon_circle Building Automation Knowledge Base
1680 0 0

2021-01-29 09:15 AM

Activity Feed
  • Got a Like for BACnet blacklist implementation to disable features in an EBO Server BACnet interface.. β€Ž2025-06-19 01:38 PM
  • Got a Like for BACnet COV subscription system COV Settings. β€Ž2025-06-19 01:38 PM
  • Got a Like for Replacing or Adding IO Modules. β€Ž2025-06-18 06:41 AM
  • Got a Like for BACnet BDT on a BACnet BBMD becomes corrupted after upgrade. β€Ž2025-06-12 07:57 PM
  • Got a Like for Displaying Automation Server status on a graphic page. β€Ž2025-06-06 10:44 AM
  • Got a Like for Automatic logoff in EcoStruxure Building WorkStation and WebStation. β€Ž2025-06-06 06:17 AM
  • Got a Like for "Cannot open file" error when opening a Menta file. β€Ž2025-05-30 12:41 AM
  • Got a Like for Uploading Database files to an MPM (Cloning). β€Ž2025-05-28 05:33 AM
  • Got a Like for Migrating Infinet controllers from Continuum to EcoStruxure Building Operation. β€Ž2025-05-27 04:13 AM
  • Got a Like for Time Synchronization of the ES and AS. β€Ž2025-05-19 03:58 AM
  • Got a Like for Upgrade path from version 1.0 to current version. β€Ž2025-05-14 10:56 PM
  • Got a Like for Can not import lon Lon Device template.. β€Ž2025-05-06 08:21 AM
  • Got a Like for Revised part numbers V321. β€Ž2025-04-28 07:12 AM
  • Got a Like for Supplemental Documentation on the Menta/Function Block PID blocks. β€Ž2025-04-28 01:35 AM
  • Got a Like for Substitution Codes for alarm email notifications so different properties of an alarm can be sent. β€Ž2025-04-18 12:56 PM
  • Got a Like for Xenta Server (Xenta 5/7/913) serial cable guide. β€Ž2025-04-08 02:15 PM
  • Got a Like for SmartXKiosk PIN Reset. β€Ž2025-04-01 01:07 AM
  • Got a Like for In Niagara G3, how can an ENC be diagnosed as overloaded?. β€Ž2025-03-27 07:31 PM
  • Got a Like for Main Screen in Continuum is blank on startup - 1.94 (64-bit OS). β€Ž2025-03-19 02:52 PM
  • Got a Like for Using a binding template to bind objects with a period ('.') in the object name. β€Ž2025-03-13 07:36 PM
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