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Product_Support
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2021-10-29
Migrating Infinet controllers from Continuum to EcoStruxure Building Operation
2021-02-19 02:37 AMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: Product_Support in Building Automation Knowledge Base
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License server port used to reach Schneider Electric's Building Operation licensing server
2021-02-17 02:51 AMIssue Firewall issues when trying to reach out to the activation server for a license Product Line EcoStruxure Building Operation, Satchwell Sigma, TAC Vista Environment Building Operation Licensing Firewall Cause If the corporate network has a very …View more
Posted by: Product_Support in Building Automation Knowledge Base
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Upgrade path from version 1.0 to current version
2021-02-16 12:31 AMIssue Upgrade path from version 1.0 to a current version Product Line EcoStruxure Building Operation Environment SmartStruxure Building Operation versions 1.0, 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 1.7, 1.8, 1.9 EcoStruxure Building Operation versions 2.0, 3…View more
Posted by: Product_Support in Building Automation Knowledge Base
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Upload objects required from a BACnet Device instead of uploading the entire Device.
2021-02-15 06:58 AMIssue A BACnet devices can contain 1000's of objects, performing an upload on these devices can take upwards of 30 minutes to complete when only a few objects are required for integration. Product Line EcoStruxure Building Operation Environment Build…View more
Posted by: Product_Support in Building Automation Knowledge Base
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Error - Upgrade using DFU mode system alarm AS status LED red
2021-02-11 08:06 AMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: Product_Support in Building Automation Knowledge Base
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Understanding custom card formats in Continuum
2021-02-11 03:35 AMIssue How can the format of a custom card be determined/understood Product Line Andover Continuum Environment Access Control AC1 AC1Plus ACX Cause The format of access cards is unknown. Resolution The document Understanding custom card formats in Con…View more
Posted by: Product_Support in Building Automation Knowledge Base
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Performing A Manual (Offline) License Registration/Update
2021-02-03 07:52 AMIssue Activation of the Security Expert SSN with a new installation of the client software, software extensions (e.g. SX-VIM, SX-DOR-50) and integration licenses (e.g. SX-NVR, SX-CAM-10) need to be completed manually because there is no Internet acce…View more
Posted by: Product_Support in Building Automation Knowledge Base
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How to Configure a NETGEAR Prosafe Plus Switch for Mirroring
2021-02-01 01:06 PMIssue Need to mirror a switch port in order to capture controller data with Wireshark. Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR …View more
Posted by: Product_Support in Building Automation Knowledge Base
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BAS2800+ - Can a USB to Parallel converter be used for the dongle.
2021-01-31 08:35 PMIssue Using a USB to Parallel converter for the dongle. Product Line Satchwell BAS & Sigma Environment BAS2800+ BAS 2800+ BAS Dongle Parallel USB converter Cause The dongle is not seen when using a USB to Parallel port converter. Resolution In spite …View more
Posted by: Product_Support in Building Automation Knowledge Base
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Unable to download controller operating files (pntfle.rec, lookup.rec etc) into a BAS outstation.
2021-01-31 08:35 PMIssue Controller Download fails when downloading files into a BAS outstation. Environment BAS2000, BAS2800, BAS2800+ Cause File downloads (only outstation files, not node files) fail from a terminal connected to port 2 of an outstation e.g an enginee…View more
Posted by: Product_Support in Building Automation Knowledge Base
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