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Product Support

Picard

‎2024-11-26

Company :

Jimmy Marks

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Product_Support

Migrating Infinet controllers from Continuum to EcoStruxure Building O...

IssueFinding the correct procedure for migrating Infinet controllers from a Continuum controller fieldbus to an AS-P.Product LineAndover Continuum,Eco...

Knowledge Center icon_circle Building Automation Knowledge Base

12744 3 0

2021-02-19 02:37 AM

Product_Support

License server and port used to reach Building Operation licensing ser...

IssueFirewall issues when trying to reach out to the activation server for a licenseProduct LineEcoStruxure Building Operation, Satchwell Sigma, TAC V...

Knowledge Center icon_circle Building Automation Knowledge Base

12237 1 0

2021-02-17 02:51 AM

Product_Support

Upgrade path from version 1.0 to current version

IssueUpgrade path from version 1.0 to a current versionProduct LineEcoStruxure Building OperationEnvironmentSmartStruxure Building Operation versions ...

Knowledge Center icon_circle Building Automation Knowledge Base

16806 12 0

2021-02-16 12:31 AM

Product_Support

Upload objects required from a BACnet Device instead of uploading the ...

IssueA BACnet devices can contain 1000's of objects, performing an upload on these devices can take upwards of 30 minutes to complete when only a few ...

Knowledge Center icon_circle Building Automation Knowledge Base

4158 1 0

2021-02-15 06:58 AM

Product_Support

Error - Upgrade using DFU mode system alarm AS status LED red

IssueAS status LED solid red for a few seconds followed by a quick blink.Device administrator and/or event log shows system alarm ..."Error - Upgrade ...

Knowledge Center icon_circle Building Automation Knowledge Base

16897 1 0

2021-02-11 08:06 AM

Product_Support

Understanding custom card formats in Continuum

IssueHow can the format of a custom card be determined/understoodProduct LineAndover ContinuumEnvironmentAccess ControlAC1AC1PlusACXCauseThe format of...

Knowledge Center icon_circle Building Automation Knowledge Base

4249 0 0

2021-02-11 03:35 AM

Product_Support

Performing A Manual (Offline) License Registration/Update

IssueActivation of the Security Expert SSN with a new installation of the client software, software extensions (e.g. SX-VIM, SX-DOR-50) and integratio...

Knowledge Center icon_circle Building Automation Knowledge Base

6569 0 0

2021-02-03 07:52 AM

Product_Support

How to Configure a NETGEAR Prosafe Plus Switch for Mirroring

IssueNeed to mirror a switch port in order to capture controller data with Wireshark. Product LineAccess Expert, Andover Continuum, EcoStruxure Build...

Knowledge Center icon_circle Building Automation Knowledge Base

3796 0 0

2021-02-01 01:06 PM

Product_Support

BAS2800+ - Can a USB to Parallel converter be used for the dongle.

IssueUsing a USB to Parallel converter for the dongle.Product LineSatchwell BAS & SigmaEnvironmentBAS2800+BAS 2800+BASDongleParallelUSB converterCause...

Knowledge Center icon_circle Building Automation Knowledge Base

2061 0 0

2021-01-31 08:35 PM

Product_Support

Unable to download controller operating files (pntfle.rec, lookup.rec ...

IssueController Download fails when downloading files into a BAS outstation.Product LineSatchwell BAS & SigmaEnvironmentSatchwell BAS2000Satchwell BAS...

Knowledge Center icon_circle Building Automation Knowledge Base

1945 0 0

2021-01-31 08:35 PM

Product_Support

BAS2800+ backup not available for the site

IssueA site backup is not available.Product LineSatchwell BAS2800+EnvironmentBackupNo IndexUploadingCauseThe site is stand alone and the backup is not...

Knowledge Center icon_circle Building Automation Knowledge Base

1808 0 0

2021-01-29 09:15 AM

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