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Product_Support
Product_Support
Picard
‎2024-11-26
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Product_Support
Picard Product_Support

Migrating Infinet controllers from Continuum to EcoStruxure Building O...

IssueFinding the correct procedure for migrating Infinet controllers from a Continuum controller fieldbus to an AS-P.Product LineAndover Continuum,Eco...
Knowledge Center icon_circle Building Automation Knowledge Base
15019 3 0

2021-02-19 02:37 AM

Product_Support
Picard Product_Support

License server and port used to reach Building Operation licensing ser...

IssueFirewall issues when trying to reach out to the activation server for a licenseProduct LineEcoStruxure Building Operation, Satchwell Sigma, TAC V...
Knowledge Center icon_circle Building Automation Knowledge Base
14157 1 0

2021-02-17 02:51 AM

Product_Support
Picard Product_Support

Upgrade path from version 1.0 to current version

IssueUpgrade path from version 1.0 to a current versionProduct LineEcoStruxure Building OperationEnvironmentSmartStruxure Building Operation versions ...
Knowledge Center icon_circle Building Automation Knowledge Base
19167 14 0

2021-02-16 12:31 AM

Product_Support
Picard Product_Support

Upload objects required from a BACnet Device instead of uploading the ...

IssueA BACnet devices can contain 1000's of objects, performing an upload on these devices can take upwards of 30 minutes to complete when only a few ...
Knowledge Center icon_circle Building Automation Knowledge Base
4740 1 0

2021-02-15 06:58 AM

Product_Support
Picard Product_Support

Error - Upgrade using DFU mode system alarm AS status LED red

IssueAS status LED solid red for a few seconds followed by a quick blink.Device administrator and/or event log shows system alarm ..."Error - Upgrade ...
Knowledge Center icon_circle Building Automation Knowledge Base
19142 1 0

2021-02-11 08:06 AM

Product_Support
Picard Product_Support

Understanding custom card formats in Continuum

IssueHow can the format of a custom card be determined/understoodProduct LineAndover ContinuumEnvironmentAccess ControlAC1AC1PlusACXCauseThe format of...
Knowledge Center icon_circle Building Automation Knowledge Base
5048 0 0

2021-02-11 03:35 AM

Product_Support
Picard Product_Support

Performing A Manual (Offline) License Registration/Update

IssueActivation of the Security Expert SSN with a new installation of the client software, software extensions (e.g. SX-VIM, SX-DOR-50) and integratio...
Knowledge Center icon_circle Building Automation Knowledge Base
7837 0 0

2021-02-03 07:52 AM

Product_Support
Picard Product_Support

How to Configure a NETGEAR Prosafe Plus Switch for Mirroring

IssueNeed to mirror a switch port in order to capture controller data with Wireshark. Product LineAccess Expert, Andover Continuum, EcoStruxure Build...
Knowledge Center icon_circle Building Automation Knowledge Base
4702 0 0

2021-02-01 01:06 PM

Product_Support
Picard Product_Support

BAS2800+ – Can a USB to Parallel Converter Be Used for the Dongle?

IssueUsers attempting to use a USB to Parallel converter to connect the BAS2800+ dongle report that the dongle is not detected by the system.Product L...
Knowledge Center icon_circle Building Automation Knowledge Base
2381 0 0

2021-01-31 08:35 PM

Product_Support
Picard Product_Support

Unable to Download Controller Operating Files (e.g., pntfle.rec, looku...

IssueAttempts to download controller operating files into a BAS outstation fail when using a terminal connected to Port 2 (e.g., an engineer’s laptop)...
Knowledge Center icon_circle Building Automation Knowledge Base
2437 0 0

2021-01-31 08:35 PM

Product_Support
Picard Product_Support

BAS2800+ Backup Not Available for the Site

IssueA backup of the site is not available.Product LineSatchwell BAS & SigmaEnvironmentSatchwell BAS2800+CauseThe site is operating in standalone mode...
Knowledge Center icon_circle Building Automation Knowledge Base
1965 0 0

2021-01-29 09:15 AM

Activity Feed
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  • Got a Like for Temperature Sensor Resistance Charts. ‎2025-12-05 12:17 AM
  • Got a Like for Virtualization or Virtual Machines with EcoStruxure Building Operation. ‎2025-11-27 03:21 AM
  • Got a Like for Server Offline. Duplicate device name or network identifier alarms received. ‎2025-11-27 02:16 AM
  • Got a Like for Where can I obtain standard Plain English example functions?. ‎2025-11-20 07:54 AM
  • Got a Like for Error Codes: The Error Sys Var has been incremented or GLB_ELOG_DUP_START. ‎2025-11-16 12:45 PM
  • Got a Like for Supplemental Documentation on the Menta/Function Block PID blocks. ‎2025-11-06 12:18 PM
  • Got a Like for BMS Application assistance. ‎2025-11-03 07:11 AM
  • Got a Like for Timestamps vary by the UTC offset in scripts based on WS timezone. ‎2025-11-02 11:50 PM
  • Got a Like for Creating Windows Firewall rules to allow StruxureWare Building Operation to communicate on the TCP port. ‎2025-11-02 08:50 PM
  • Got a Like for How to Clear the Xenta Application. ‎2025-10-30 02:52 AM
  • Got a Like for IP Protection and NEMA Ratings for Products. ‎2025-10-29 05:32 AM
  • Got a Like for Enable or disable Alarm View pop-up window in WorkStation. ‎2025-10-27 10:01 AM
  • Got a Like for Do we need to purchase new Building Operation license(s) when upgrading?. ‎2025-10-27 05:54 AM
  • Got a Like for Upgrade path from version 1.0 to current version. ‎2025-10-27 05:53 AM
  • Got a Like for How is a subnet defined, and what role does it play in IP networking?. ‎2025-10-22 09:36 AM
  • Got a Like for How to Determine if a Product Has Been Approved and Tested by the BACnet Testing Laboratories (BTL). ‎2025-10-22 09:35 AM
  • Got a Like for How to upload the application from a TAC Xenta 280/300/401 device?. ‎2025-10-22 07:53 AM
  • Got a Like for License needed for EcoStruxure Web Services (EWS). ‎2025-10-21 07:02 AM
  • Got a Like for Failed to import backup set file.. ‎2025-10-21 06:52 AM
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