Issue
Users attempting to use a USB to Parallel converter to connect the BAS2800+ dongle report that the dongle is not detected by the system.
Product Line
Satchwell BAS & Sigma
Environment
Satchwell BAS 2800+
Cause
The BAS2800+ dongle relies on direct communication with a true parallel port. USB to Parallel converters do not replicate the full functionality of a native parallel port, resulting in the dongle not being recognized.
Resolution
Despite multiple investigations, USB to Parallel converters are not compatible with the BAS2800+ dongle. To ensure proper operation:
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Recommended Action:
If the BAS2800+ terminal needs replacement, purchase a PC that includes a native parallel port or install a dedicated parallel port expansion card. -
Alternative Option:
If sourcing a PC without a parallel port, search online (e.g., via Google) for PCI or PCIe parallel port cards that are compatible with your system. These cards typically offer better compatibility than USB converters.
