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A site has an issue with the ES continuously restarting, and in doing so it produces very large dump files. This issue only occurs when the Report server is running. Does anyone know if debug logging is available on the Report server, and if so, how …View more
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A number of BACnet b3 controllers are connected to an AS via an MSTP lan, the lan operates at 76800 baud. The AS is supported by a UPS, but the controllers are not. When there is a power loss, and after it is restored again, the controllers fail to c…View more
In the UK we have always recommended that Analogue Input / Output, and Digital Input wiring is carried out using a twisted pair screened (shielded) cable, such as Belden 8762.The following is an extract from a data sheet for Analogue and Digital inpu…View more
Customer requires a daily notification / report of the current active alarms on the system. Any ideas?
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A site has reported that there is a long delay in receiving data after requesting "Edit Bindings" for an object in a B3 controller. This is being investigated, but the real question is, why after obtaining the initial data for that object, is the dat…View more
The customer reports that the interface keeps going offline, but how do I simulate a Proxy server?
An Engineer reports that because of the way the site was engineered, some mistakes were made in the way the BACnet devices were identified. To resolve these issues. the engineer exported the MSTP network, deleted and recreated the BACnet interface wi…View more
An engineer has preduced a range of standard programmes for Fan Coils etc. each of these use standard names such as Fan Start/Stop, Fan Status etc. When creating graphics, there are some which have many Fan Coils allocated. When an attempt is made to…View more
A customer reports that when setting up a site he included logged items for test puposes, these logs were selected to be viewed in the Report Server. He has now deleted the logs from the ES, but still has the options to view them in the Report Server…View more
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Question 1 - A customer has WebReports installed but does not see the "Reports" folder. Selecting a trend log and then selecting "View and Report" works correctly, any suggestions as to why this folder is missing.Question 2 - When attempting to inves…View more
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2019-08-16 12:11 PM