Issue
Automation Servers go OFFLINE
Alarms received about duplicate device name and/or duplicate network identifier.
Product Line
EcoStruxure Building Operation
Environment
- Enterprise Server, ES
- Automation Server, AS, AS-P, AS-B
- BACnet
Cause
In the BACnet interface duplicate information has been entered for the BACnet IP network for 2 or more Automation Servers.
Resolution
Make sure the BACnet IP network and broadcast address in the BACnet interface of the ES and all the Automation Servers are set to a unique value and they match the IP address of the Server (AS, ES)
You may have to physically disconnect the units from the network and then connect one at a time in order for Workstation to be able to communicate with the AS and change the configuration of the BACnet IP network.
