Issue
Firewall issues when trying to reach out to the activation server for a license
Product Line
EcoStruxure Building Operation, Satchwell Sigma, TAC VistaEnvironment
- Building Operation Licensing
- Firewall
Cause
If the corporate network has a very restricted firewall policy or rules, the port needed to reach and activate a license may be blocked.
Note: The same license server is used for EcoStruxure Building Operation, Satchwell Sigma and TAC Vista software licenses.
Resolution
Open Port 443 (HTTPS) for the server hosting the license server, and ensure that the routing paths to the Flexnet Licensing server URL's are all fully open.
The Licensing Server URL should be opened from the site, and it is:
- https://schneider-electric.flexnetoperations.com
-
ocsp.r2m02.amazontrust.com
-
Ocsp.r2m02.amazontrust.com
-
Ocsp.rootca1.amazontrust.com
If the site of the old server has issues with non-secure communications or communications forwarding between the previous and the new server, a tool is available to configure EBO to only use the new server.
See the Exchange Community article for the download: SBO License Setup
Note: From EBO V2.0 only the new license server is used, port 80 is no longer required and HTTP is redirected to HTTPS.
