Troubleshooting Smart Connector SoapEwsRestProvider connection with EBO

[Mahmoud_Sayed]

Issue

SoapEwsRestProvider serves data sourced from any EWS Server using the standard EWS SOAP protocol. The architecture for the SmartConnector REST Extensions integrates Swagger to provide a rich self-documenting API. Below errors indicate configuration issues.

The User Name or Password were incorrect.

"Message": "Authorization has been denied for this request. ""Message": "The HTTP request was forbidden with client authentication scheme 'Digest' "

Product Line

EcoStruxure Building Operation.

Environment

• Building Operation Automation Server
• Building Operation Automation Server Premium
• Building Operation Automation Server Bundled
• Building Operation Enterprise Server
• Building Operation Enterprise Central

Cause

Smart Connecter or EBO Incorrect configuration.

Resolution

1. Make sure that SboEwsRestProvider is started and has a correct port that is not used by any other Smart Connector data provider or other application.
2. Make sure that EWS server address has the following format:
   HTTP: http://ipAddress:port/EcoStruxure/DataExchange
   HTTPS: https://ipAddress:port/EcoStruxure/DataExchange
3. For ES/EC, check software administrator to make sure there is no port conflict: Software Administrator shows red outline (box) on the Communication Ports (HTTP / HTTPS) - Communiti...
4. In EBO, make sure EWS server is enabled: Enabling the EcoStruxure Web Service Server
5. Check if username and password used for the SOAP provide has correct permissions and can be used to login to EBO server. If the user is not located in the default domain, make sure to add the domain name in the Username string, ex. "Domain/User".
6. If HTTP protocol is used (not recommended), check the following:
   1. In EWS server configuration, make sure that "Enforce Secure Communication" to Disabled.
   2. In Security Manager, make sure that "Enable Incoming http communication" is enabled.