Mahmoud_Sayed

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Mahmoud Sayed

Kirk

‎2025-08-08

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Mahmoud_Sayed

Device Administrator can't export server list or the root certificate ...

IssueAfter enabling Federal Information Processing Standard (FIPS) Compliance in Windows Security settings, the following issues are observed in Devic...

Knowledge Center icon_circle Building Automation Knowledge Base

20 0 0

2025-08-07 03:55 PM

Mahmoud_Sayed

How to configure Modbus TCP gateway timeout

IssueEBO server has receive timeout parameter for Modbus TCP gateway, and the gateways has also time for the serial line. Having both timeouts not con...

Knowledge Center icon_circle Building Automation Knowledge Base

1539 2 0

2025-01-29 06:00 AM

Mahmoud_Sayed

PCT 2 fails to install with error "An error occurred trying to start p...

IssueProject Configuration Tool 2 can't be installed due to error "An error occurred trying to start process 'powershell' with working directory. The ...

Knowledge Center icon_circle Building Automation Knowledge Base

670 0 0

2024-11-26 03:20 AM

Mahmoud_Sayed

WorkStation HTTPS connection and cloud connectivity fail if TLS V1.3 i...

IssueWorkStation can't connect via secure communication (HTTPS) to EBO server, although it can connect via non-secure communication (HTTP). Cloud conn...

Knowledge Center icon_circle Building Automation Knowledge Base

799 1 0

2024-10-16 09:10 AM

Mahmoud_Sayed

Can Script program read trend logs records from External Log Storage

IssueREAD is a Script programming system function that reads trend data from a trend log into a Script program. If there is an External Logs Storage c...

Knowledge Center icon_circle Building Automation Knowledge Base

1060 0 0

2024-10-15 06:48 AM

Mahmoud_Sayed

SmartConnector RESTful gateway returns error "Container Id not found"

IssueIn Swagger user can login but can't get the id of the root container. Below response is received:"Message": "Container Id not found"Product LineE...

Knowledge Center icon_circle Building Automation Knowledge Base

627 0 0

2024-10-07 06:14 AM

Mahmoud_Sayed

Resolving "0/1 Nodes Available: 1 Too Many Pods" Error in PCT2 When St...

IssueWhen trying to run an EBO virtual server in PCT2 the following error message is received:Server failed with reason 'unschedulable, 0/1 nodes are ...

Knowledge Center icon_circle Building Automation Knowledge Base

2465 0 0

2024-08-20 07:24 PM

Mahmoud_Sayed

SmartConnector RESTful gateway returns error "HTTP Error 400. The requ...

IssueWhen a very long path is included in a request to the SmartConnector RESTful EWS gateway, such as when attempting to acknowledge an alarm with a ...

Knowledge Center icon_circle Building Automation Knowledge Base

1338 0 0

2024-08-12 06:39 PM

Mahmoud_Sayed

"Server name not unique" is received when trying to attach child serve...

IssueWhen attempting to attach an Enterprise Server to a parent Enterprise Central, the error "Server name not unique" is encountered, despite the Ent...

Knowledge Center icon_circle Building Automation Knowledge Base

1596 0 0

2024-08-06 07:33 PM

Mahmoud_Sayed

EBO server responds with error "NOT_COV_PROPERTY" when BACnet client s...

IssueEBO acts as a BACnet server and a BACnet client send SubscribeCOVProperty to get value updates of specific property of a BACnet object, ex. prese...

Knowledge Center icon_circle Building Automation Knowledge Base

894 2 0

2024-06-28 09:05 AM

Mahmoud_Sayed

Embedded License activation fails with error FLXERR_RESPONSE_EXPIRED

IssueCannot activate embedded license on Automation server, either online or offline, with error: FlexNet Embedded error: The allowed time to process ...

Knowledge Center icon_circle Building Automation Knowledge Base

2251 0 0

2024-02-28 02:00 AM

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