David_Kendrick

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David Kendrick

Admiral

‎2025-05-06

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David_Kendrick

Restoring an SP-C-Web Database

IssueIssues with Operator username/password which can arise when restoring an SP-C-Web Database. Product LineEcoStruxure Security Expert EnvironmentSP...

Knowledge Center icon_circle Building Automation Knowledge Base

1541 0 0

2023-12-13 03:31 AM

David_Kendrick

Web Service Handler (rev 7) will not enable debug mode

IssueWhen trying to change the Debug Mode from False to True for enhanced Troubleshooting the setting is returning back to False and no extra Debug Da...

Knowledge Center icon_circle Building Automation Knowledge Base

922 0 0

2023-07-04 07:38 AM

David_Kendrick

Error generated when deleting Services in SP-C-Web

IssueAn error is generated when trying to delete an unused Service in the SP-C-Web.Product LineEcoStruxure Security ExpertEnvironmentSP-C-WebServicesC...

Knowledge Center icon_circle Building Automation Knowledge Base

1108 0 0

2023-06-27 12:05 AM

David_Kendrick

Creating a Trouble Input for Periodic Testing of a Reporting Service s...

IssueInstructions are required on how to set up a Trouble Input for Periodic Testing of a Reporting Service such as Contact IDProduct LineEcoStruxure ...

Knowledge Center icon_circle Building Automation Knowledge Base

1075 0 0

2023-04-04 08:43 AM

David_Kendrick

Bypassing and Clearing the Bypass of Inputs and Trouble Inputs on Secu...

IssueThere are some differences between Bypassing/Clearing the Bypasses of Inputs and Trouble Inputs when Arming Security Expert AreasProduct LineEcoS...

Knowledge Center icon_circle Building Automation Knowledge Base

1014 0 0

2022-12-19 03:11 AM

David_Kendrick

Bringing a Security Expert Module back online after a Firmware Upgrade...

IssueIs there a way to bring an unresponsive/offline Security Expert module back online after a Firmware Upgrade has failed?Product LineEcoStruxure Se...

Knowledge Center icon_circle Building Automation Knowledge Base

992 2 0

2022-12-19 02:11 AM

David_Kendrick

EcoStruxure Security Expert License changes will not update on live sy...

IssueChanges made to an EcoStruxure Security Expert SSN are NOT seen on the live target system after re-registering the LicenseProduct LineEcoStruxure...

Knowledge Center icon_circle Building Automation Knowledge Base

1025 0 0

2022-08-04 06:26 AM

David_Kendrick

Determining Security Expert authentication settings after installation...

IssueHow do you see what authentication settings Security Expert was installed with?Product LineEcoStruxure Security ExpertEnvironmentClient/Server Au...

Knowledge Center icon_circle Building Automation Knowledge Base

1845 2 0

2022-07-08 07:08 AM

David_Kendrick

Resetting an EBO License System

IssueHow to reset an existing EBO Licensing installationProduct LineEcoStruxure Building OperationEnvironmentBuilding Operation LicensingCauseMost of ...

Knowledge Center icon_circle Building Automation Knowledge Base

3272 0 0

2022-07-03 11:22 PM

David_Kendrick

Examples for the new native EBO Notification Reports

IssueAre there any Example Reports for the new native Notification Reports which came out in EBO 3.2 to replace the now deprecated WebReports and Repo...

Knowledge Center icon_circle Building Automation Knowledge Base

4750 0 0

2022-05-17 02:00 AM

David_Kendrick

Security Expert Programming Database is growing unexpectedly

IssueThe Security Expert Programming Database appears to be rapidly growing overtime in a way that is not related to the size of the installation or t...

Knowledge Center icon_circle Building Automation Knowledge Base

986 0 0

2022-04-21 03:50 AM

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