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Cody_Failinger
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Device Administrator fails to connect over IP
2019-12-20 08:14 AMIssue Unable to add an Automation Server into the Device Administrator via IP. Error seen - Could not logon to server x.x.x.x This can be caused by providing the wrong password or the password has expired on the server. If the password has expired, l…View more
Posted by: Cody_Failinger in Building Automation Knowledge Base
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AET basic troubleshooting steps
2019-11-27 07:23 AMIssue The functionality of the different tools and/or software does not operate as expected. Issues can appear related to controller functionality or possibly issues with how the standard programs work. Product Line Automated Engineering Tool Environ…View more
Posted by: Cody_Failinger in Building Automation Knowledge Base
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"A license violation has been detected" with an evaluation license
2019-03-12 01:22 PMIssue A warning banner is displayed at the top of the Workstation window that states "A license violation has been detected." even though a valid evaluation license has been activated on the machine or site. The user will also find another warning me…View more
Posted by: Cody_Failinger in Building Automation Knowledge Base
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Moving an Energy Expert database to a new server
2018-10-30 11:24 AMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: Cody_Failinger in Building Automation Knowledge Base
NAM Process to Access Details and Obtain a SBO Hotfix
2017-08-18 08:53 AMThe read me files for the latest SmartStruxure consolidation point hotfixes can be accessed by Schneider Electric employees and select EcoXpert partners to help proactively resolve issues that may be occurring in a system. This video highlights the p…View more
Posted by: Cody_Failinger in Archives: Building Automation and Control
Old alarms sent out after ES reboot
2015-07-20 12:38 PMHas anybody else seen this scenario?I have a site that is at 1.6.1.5000. Whenever the customer restarts the ES, he has like 12 alarms that are resent out via email. They are from the four different AS controllers. The catch is that they are alarms th…View more
Posted by: Cody_Failinger in Archives: Building Automation and Control
Error when registering plug-ins in SmartStruxure
2014-04-22 08:43 AMI have had a similar issue like this before ( https://community.exchange.se.com/t5/Building-Automation-Knowledge/WorkStation-crashes-on-a-Parameter-name-d-error/ta-p/3898 ) but the error message is a little different and in the past it crashed workst…View more
Posted by: Cody_Failinger in Archives: Building Automation and Control
License error: Major error number: 50044
2014-03-07 07:58 AMHas anyone else had any experience with the error found in lessons learned article #14395? The customer has walked through these steps a few times without success and I have never run into this before. It happens when he is trying to activate a demo …View more
Posted by: Cody_Failinger in Archives: Building Automation and Control
Technician Tool App Connection Question
2014-02-19 11:20 AMIf I remember correctly, you can not use the mobile app to connect to a server across the internet right? Or is there a way to do it?I have a customer that is able to connect to a server in a different network with Workstation but the mobile app just…View more
Posted by: Cody_Failinger in Archives: Building Automation and Control
nmap-6.40-setup.zip
2014-02-21 07:08 AMThe NMap tool was given to me indirectly form Robert Andriolo. This was a great tool to use to help figure out what ports were open on a server to allow the Technician Tool to connect.
Posted by: Cody_Failinger in Archives: Building Automation and Control
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