Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

AET basic troubleshooting steps

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • AET basic troubleshooting steps
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • RandyDavis
    RandyDavis
  • Cody_Failinger
    Cody_Failinger
  • CraigEl
    CraigEl

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
5295 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

AET basic troubleshooting steps

Administrator Cody_Failinger Administrator
‎2019-11-27 07:23 AM

Last Updated: Administrator CraigEl Administrator ‎2023-07-12 06:58 PM

Issue

The functionality of the different tools and/or software does not operate as expected. Issues can appear related to controller functionality or possibly issues with how the standard programs work. 

Product Line

EcoStruxure Building Operation

Environment

  • Automated Engineering Tool (AET)
  • Project Configuration Tool (PCT)
  • EcoStruxure Building Operation (EBO)

Cause

When the latest versions of software and firmware are not being used, previously identified issues can cause problems with downloads or the operation of controllers.

In other situations, it is possible that the proper steps or tools are not being used correctly. This could require further instruction and information. 

Resolution

In most situations, the troubleshooting steps below will address a majority of issues encountered while working with the AET and the standard applications.

  1. EBO software and SmartX firmware being used should be at the latest version
    • Between updates and fixes to the software/firmware, you should be using the latest versions found on the Exchange. 
  2. AET software should be up to date
    • Between updates and fixes, make sure you are using the latest version of the AET software which can be found on the Exchange. 
  3. AET templates should be up to date
    • You can reference the AET Quick Help - Downloading AET Templates video or the SmartVAV: Software Engineering Process document for further direction. 
  4. Understanding the proper way to use the Automated Engineering Tool
    • There exist a number of AET Quick Help Videos available on the Community to help with AET user skills. If there are any topics not covered in a video that you are searching for, be sure to leave a post with the new video idea.
Labels (2)
Labels:
  • Automated Engineering Tool
  • EcoStruxure Building Operation
Attachments
Tags (1)
  • Find more articles tagged with:
  • CodyFailinger19
Was this article helpful? Yes No
100% helpful (1/1)

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of