Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
An explanation of Hosted backup options is needed to understand which objects are backed up and which are not.
Product Line
EcoStruxure Access Expert
Environment
Access Expert Hosted V3
Cause
It's important to understand the backup options available for an instance.
Resolution
By default, each instance includes a one-year transactional history retention, giving one year of Event History backup. Additional event history retention time can be purchased if required, and such purchases will be visible under "Manage License."
Example:
Note: There are currently no configuration specific backups that are retained or that can be restored to reinstate deleted hardware or objects into an instance.
Recommendations:
- Exercise caution when deleting objects, especially controllers, from Access Expert. A prompt requests confirmation before deletion.
- Generate snapshots of controller configurations and other detailed objects. These snapshots serve as references in case of accidental object deletion, assisting the reconstruction of controllers or other objects with their original configurations.
- Summary reports can also be useful when trying to rebuild objects.
For example: Inputs, Outputs, Readers, etc.
