Alan_Wood

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Alan Wood

Admiral

‎2025-08-14

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Alan_Wood

Access Expert Otis Destination Dispatch integration is not enforcing b...

IssueThe Otis Destination Dispatch integration with Access Expert is not enforcing badge requirements for access to restricted floors. Users can selec...

Knowledge Center icon_circle Building Automation Knowledge Base

81 0 0

2025-07-30 04:57 PM

Alan_Wood

Access Expert Otis Elevator Integration with Destination Dispatch

IssueHow is the Otis elevator destination dispatch system configured in Access Expert?Product LineEcoStruxure Access ExpertEnvironmentAccess Expert Ho...

Knowledge Center icon_circle Building Automation Knowledge Base

85 1 0

2025-07-29 06:57 PM

Alan_Wood

Access Expert Docker Image Pull Update Instructions

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

281 0 0

2025-06-03 06:46 AM

Alan_Wood

Access Expert Bosch User Sync Import Configuration is not updating

IssueThe Access Expert Bosch integration User sync stopped working whereas previously the Users and their passcodes from the Bosch Panel could be brou...

Knowledge Center icon_circle Building Automation Knowledge Base

447 0 0

2025-01-28 08:47 AM

Alan_Wood

Replacing an SP-C or Web controllers - Expanders or Readers

WarningHazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device a...

Knowledge Center icon_circle Building Automation Knowledge Base

525 1 0

2025-01-22 09:06 AM

Alan_Wood

Replacing the Security Expert Server

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

686 1 0

2025-01-22 08:57 AM

Alan_Wood

Security Expert SQL Express Purging Access Events

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

617 1 0

2025-01-15 10:38 AM

Alan_Wood

Access Expert Bosch Integration service will not start

IssueAfter installing the Feenics Keep Bosch Service to integrate Bosch panels with Access Expert the service will not startProduct LineEcoStruxure Ac...

Knowledge Center icon_circle Building Automation Knowledge Base

475 1 0

2025-01-15 10:37 AM

Alan_Wood

Access Expert Cards and Schedules are no longer working

IssueCardholders and door schedules are no longer working and they were yesterdayProduct LineEcoStruxure Access ExpertEnvironmentAccess Expert Hosted ...

Knowledge Center icon_circle Building Automation Knowledge Base

511 1 0

2025-01-15 09:21 AM

Alan_Wood

Access Expert LDAP integration deactivating cardholders

IssueCardholders are getting automatically changed from Active to Inactive (deactivated).When the LDAP/AD integration is configured to map the Active...

Knowledge Center icon_circle Building Automation Knowledge Base

447 0 0

2024-12-18 09:37 AM

Alan_Wood

Access Expert Bosch RPS showing Invalid or Missing Hardware Key

IssueAn error may pop up when using Bosch RPS configuration software indicating there is an issue with the hardware key. The Bosch Panel is offline in...

Knowledge Center icon_circle Building Automation Knowledge Base

602 0 0

2024-12-17 08:53 AM

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