Issue
The Access Expert Bosch integration User sync stopped working whereas previously the Users and their passcodes from the Bosch Panel could be brought into Access Expert using Import Configuration. Example: In the case below, there should be 4 Users, not 2 compared to Bosch RPS.
Note: User 0 is not counted
Product Line
EcoStruxure Access Expert
Environment
- Access Expert V3 Hosted
- Bosch Panel Integration
- Bosch Remote Programming Software (RPS)
- Docker
Cause
There was a September 2024 update from Feenics to fix a User synchronization defect and there are pre-requisites for the User synchronization to operate normally
Resolution
1. Check the version number of Access Expert that is displayed when logging in. The version should be 24.9.1.0 or greater
2. Pre-requisites for the User synchronization
a. Area Authority Assigned
b. Person assigned to the User - the person cannot be blank. This can happen if LDAP is used
c. At least 1 Area Assigned
To verify: In Access Expert> Access Configuration Select Area Assighnment 1, or 2, etc.
Blank Person for a User
Open Bosch RPS and connect to the panel, Expand User Configuration> User Assignments
3. Check Access Expert Live Monitoring and the Docker Logs
If the Import is still not working after ensuring Access Expert client software is up to date and the pre-requisites are set, check to see if there are any entries related to the Import or Users that may help troubleshoot by using Live Monitoring in Access Expert and/or the Docker Logs.
An Example of the Docker Logs:
Launch Docker> Under the Bosch Service> Logs
(User 2 and 4 were not coming in prior to the Sep. Update)
If the above steps do not resolve the issue, please open a case with Product Support for assistance.
